We all have them, angry clients. The ones that yell, scream and even curse at us.  In this podcast I talk about why they may be angry and ways we can help manage them better.

Welcome to the first in the series I'm titling "S#$! You Shouldn't Have to Put Up With." In this episode I'm going to be discussing Bad Bosses. Let's define some traits of a bad boss and what you can do if you have one. 

How can veterinary professionals show Olympic sized love and kindness to themselves? Are we failing our team if we say "I can't come in for that shift" or "I can't stay late?" Let's talk about the Olympics, mental health and boundaries.

Too often owners, managers and supervisors believe the employee who always says "yes" is the most loyal, but are they? Let's dive into what true loyalty is and why many leaders fail to recognize it.

All veterinary professionals should be paid more, but there's a difference between being paid well and being paid fairly. Are you being paid fairly? How does your workplace justify your pay? Is there a method to who gets paid what or is it a free-for-all? Paying fairly is important so employees know that salaries aren't based on favoritism.

What are the traits that make the best leaders? What do you need to be great? There's only one trait: trust. It takes a long time to earn it and you could lose it in blink of an eye. 

Yes, we have forgotten about the veterinary receptionist heroes of our hospitals. We need to do better by this team. Education, career paths, pay increases and kindness are just some of the things we need to improve for this team.

There is an increase in client crankiness largely stemming from the curbside process. What can we do to decrease the crankiness? This podcast provides some tips for those managing through curbside.

It is important that hospitals create a culture of education, empower those to learn and grow and evolve the team. Education is one of the fundamentals to having a healthy veterinary team.

Boundaries we all need them, but many of us don't know how to set them. Those of us who set them we often fail to honor our boundaries. And unfortunately, others shame those who set boundaries. Let's talk about the importance of setting healthy boundaries.