Maria Nardi is the Director of Miami-Dade County Parks Recreation and Open Spaces - the third largest such organization in the United States. Join us as she shared her organization's journey to developing a culture that is part of their brand. Hear how it has impacted her department, as well as some of the challenges around a having a poor culture. To see more about this organization go to https://www.miamidade.gov/global/recreation/home.page

Jeff Harris, Pasco County 's Organizational Performance Advisor, Serling Master Examiner, and seasoned manager with roots in W Edwards Deming and Total Quality Management describes the transformational benefits of Pasco county's focus on leadership growth through a robust training and support system.

Victoria Dune-Chari Baldrige Fellow,, Baldrige and Sterling Master Examiner, and AVP of Quality Operations at Wellstar Health System shares insights on the importance of a Leader's Personal Why, the importance of AIDET, how to tell a story with LETCI and constructing a Legacy of Leadership style.

Join host Bob Madeiros on this retrospective view of the 32nd Annual Sterling Leadership Conference. Hear from a number of attendees of this event sharing their perspectives.

Debbie Vass, Vice President of Quality Initiatives for Patient Care EMS and a 30 year Registered Nurse discusses how focusing on customer engagement metrics that describe how easy it is for customers to conduct business with you can help to deepen customer loyalty.

Dr. Michael Hilley provides leadership perspectives on changes to how we interact with each other - in particularly interactions between leaders and followers. During this discussion, he touches on his chaplaincy work with the Florida Department of Corrections (aka prisons) to shed some light on dealing with tough scenarios.

Fullbright Specialist, GLOBE Researcher and Dean of the Forbes School of Business and Technology at the University of Arizona Global Campus - Dr. Maja Zelihic provides research based insights on how perceptions influence our leadership effectiveness and our day to day experiences.

Effective leadership requires building trust in order to effectively motivate each team member. Role model leadership recognizes that individuals have differing needs that must be met in order to create trust and encourage on-going motivation..

Join host Laura McNeil with her guest Mauricio Lorenzetti , Founder and CEO of Atlas and seasoned expert in Fintech in a discussion about the value of leveraging engagement and an aligned focus to ensure organizational resilience.

Join host Bob Madeiros and his guest, Jon-Paul Croom, President of Wellstar North-Fulton Hospital as they discuss High Reliability Organizations and their impact on Healthcare. Jon-Paul has played a pivotal role in advancing healthcare services in the region. Under his leadership, Wellstar North Fulton Hospital has become one of Georgia’s few Level II Trauma Centers, providing critical care services. North Fulton is part of the largest health system in Georgia, WellStar Health System, one that is recognized nationally for its innovative care models, emphasizing quality and accessibility. With that background, join us for the conversation.