FREE GUIDE TO RECEIVING FEEDBACK - Click here to access
Feedback can sting. "We need to talk." That's enough to tense up your body and make your mind race. Immediately we want to get defensive, and moments later you're either attacking back or shutting down completely. There's a better way.
In this episode, we explore why even the most successful leaders struggle with feedback and reveal the nine-step framework that transforms criticism into rocket fuel for growth.
After opening with a powerful reflection on gratitude and the gift of being human (even the uncomfortable parts), this episode tackles one of leadership's most vulnerable moments... being on the receiving end of feedback. Building from the biological reasons our brains interpret criticism as danger to the specific steps that separate defensive leaders from growth-oriented ones, you'll learn how to stay grounded even when feedback comes wrapped in emotions, accusations, or poor delivery. Through real scenarios from coaching sessions and practical frameworks, this episode transforms how you process criticism, extract value from messy feedback, and demonstrate the kind of leadership that builds trust through visible growth.
Why Feedback Triggers Our Defenses:
Threatens our sense of identity when we conflate work with worthNervous system interprets criticism as tribal rejectionActivates harsh inner critic and old shame patternsForces us into uncertainty about changing established behaviorsChallenges the "high performer" identity many leaders carryThe Four Automatic Responses to Avoid:
Fight: Defensiveness, justifying, explaining why they're wrongFlight/Freeze: Avoiding feedback conversations, postponing meetingsFawn: Approval seeking, agreeing to everything without discernmentEach response is primitive and blocks our growthWhat Makes Leaders Great at Receiving Feedback:
Identity remains separate from work outputGenuine curiosity replaces defensivenessFocus on impact over defending intentionsEmotional regulation under pressureFinding value even in poorly delivered feedbackSelective implementation based on source credibilityHandling Poorly Delivered Feedback:
You don't have to agree with their story to respect their experienceStay regulated even when attacked or misunderstoodAcknowledge emotions without accepting accusationsAsk clarifying questions to understand impactHold firm boundaries against disrespectProcess privately to extract useful elementsPrepare mentally before feedback conversationsAsk permission to take notesListen to understand, not defendPause before reactingAcknowledge the impactExtract the useful partsAlign on future actionsDecide what to implementShow your growth through action[00:00] Thanksgiving gratitude reflection [02:30] The gift of experiencing all human emotions [04:00] Introduction to receiving feedback [05:00] Why feedback threatens our identity [06:30] Biological reasons feedback feels like danger [07:45] How self-criticism amplifies feedback pain [09:00] High performers and feedback resistance [10:15] Uncertainty and the discomfort of change [11:30] Four automatic threat responses explained [13:45] The superhuman response to feedback [15:00] Staying with tension as a skill [16:30] Separating identity from work [18:00] Curiosity as the antidote to defensiveness [20:00] Understanding impact versus defending intention [22:00] Viktor Frankl quote on space between stimulus and response [23:30] Finding the gift in messy feedback [25:00] Not all feedback deserves equal weight [27:00] Client example: "You don't care about my project" [29:00] Team example: Strategic pivot backlash [30:30] Responding when feedback is poorly delivered [32:00] Acknowledging emotions without accepting attacks [34:00] When to enforce boundaries [36:00] Post-conversation processing questions [38:00] The 9-step framework begins [40:00] Preparation and positive intent [41:30] The power of taking notes [42:45] Listening to understand [44:00] Pausing and self-coaching [45:30] Acknowledging impact without blame [47:00] Finding the 2% truth [48:30] Creating shared future vision [50:00] Implementation decisions [51:00] Growth through visible action [52:30] Self-kindness as the secret weapon
"Between stimulus and response, there is a space. And in that space is your opportunity to choose your reaction."
"The work we do in coaching is superhuman. The human response is to defend. The superhuman response is to use our consciousness to override those automatic responses."
"People who are great at receiving feedback don't need to protect their ego. They need to build their future."
"You don't have to agree with someone's story and you can still respect their experience."
"Your job is not to fix their narrative but to understand the impact you had."
"No matter how the feedback comes, you can turn any feedback into something that helps you grow."
"The most powerful response to feedback is action."
"The criticism that hurts me the most is the judgments I have about myself."
Identify your default response pattern (fight, flight, freeze, or fawn)Practice the pause: Count to five before responding to any feedbackWrite this belief: "I can find value in any feedback"Schedule a feedback conversation you've been avoidingAsk three clarifying questions in your next feedback sessionTake notes during your next challenging conversationIdentify one piece of recent feedback and implement it this weekShow someone how you've grown from their inputDownload the feedback worksheet at [link below]Episode 59 & 60: How to Have Difficult ConversationsEpisode 28: The Cost of Being RightViktor Frankl quote on stimulus and responseFeedback worksheet (available for download)This episode transforms the universal discomfort of receiving criticism into a competitive advantage for visionary leaders. Rather than protecting your ego through defense mechanisms that block growth, you'll learn to mine even the messiest feedback for insights that accelerate your development. By understanding the biological and psychological forces at play, then applying the practical nine-step framework, you'll join the ranks of leaders who turn every piece of feedback into fuel for their vision.
Website: carolinazuleta.comLinkedIn: https://www.linkedin.com/in/carolinazuletacoaching/Book a consultation: https://www.carozuleta.com/consultIf this episode helped you transform how you receive feedback, please follow and rate the podcast. Your support goes a long way in supporting this free content.