vMOX Road to Mobile Victory

Companies have the freedom to hire people all over the world - and they continue to do so. As technology gets better and a virtual-first mindset becomes the norm, IT departments need to adapt and find ways to supercharge their capabilities with mobile management and support for users and devices worldwide. However, it's not always easy to get things right when different plan structures, regulations, carriers, and even culture make it more complicated. 

In this episode, we  talk about the biggest issues that IT faces when managing corporate mobile assets, expenses and services across continents and carriers. We share advice for those that are new to international mobility management and mistakes that every multinational should avoid when looking after their mobile devices and end users. 

Featured Guest:  Ben Crees is Director of Client Experience at vMOX, and has almost two decades of telecom and mobility experience.  Based in the UK, he has over sixteen years of experience leading global teams and multi-disciplinary collaboration, delivering first-class services in dynamic and complex SaaS environments.

As economic trends cause budgets to be squeezed and organizations adjust to dispersed employees, IT and Procurement teams are looking to control spending, improve the user experience and create efficiencies. Many are turning to business intelligence and business analytics for the crucial information they need to do so. 

However, the insights are only as good as the data analyzed. According to Gartner, "poor data quality destroys business value and is responsible for an average of $15 million per year in losses."

Business intelligence, data and analytics has changed pretty significantly over the years from manual processes to more sophisticated and self-serve approaches. In this episode, we talk about the changes that are shaping the future of enterprise mobility and business intelligence, and how organizations can use the latest data analytics and reporting strategies to make better strategic and tactical business decisions.   

Featured Guests:  Paul Krauser is Director of Operations and Data Management at vMOX, and has almost two decades of telecom and mobility experience. He has a history of developing new and optimizing existing processes to maximize service delivery, cost savings, and net revenue.  Paul also has a Lean Six Sigma process management background.

Matthew Williamson is Director of Product Management at vMOX. A wireless expert and vMOX employee number one, Matt is an experienced product leader that has a knack for building high-quality, extremely impactful products that deliver tremendous value to our customers. 

The pandemic caused  IT teams to rethink their focus — from locations to people — and the complexity and sprawl of technology added a new set of challenges for organizations and the partners that support them. 

In this episode, vMOX Vice President Mike Saxby sits down with long-time channel veteran Michael Sterl,  Senior Vice President of Partner Success at Intelisys, to talk about:

• How the pandemic changed the IT ecosystem
• What the future looks like for mobility and IT asset management
• How enterprises are buying today and the shift in disruption models
• Ways the partner community can continue to win and earn customer mindshare Michael's favorite place to fly fish and must-read book recommendation about the power of mindset

Featured Guest: Michael Sterl, Senior Vice President of Partner Success at Intelisys, a ScanSource company,  the nation’s leading technology services provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud. A respected thought leader and entrepreneur, Michael co-founded Cloud Optik and Carve Digital, two companies focused on delivering world-class data and analytics platforms to channel partners. He also co-founded SimpleSignal, a unified communications service provider that was acquired by Vonage, where he served as Regional Vice President of Channel Sales post-acquisition.

For those managing a telecom or mobile environment, there seems to be an endless parade of new networks, services and applications to keep track of.  Is the pace of technological change faster than ever - or just the way we’re using technology in the workplace?

Software development remains a big part of client experience and in making the work environment effective and efficient. In this episode, we talk about  how software development has changed over the last decade and why adaptation for all IT roles is so critical due to the pace of change in telecom and technology.

Featured Guest:  A web wizard, Matthew Black is Director of Software Development at vMOX and has an impressive 20 years in software development where he brought numerous commercial applications to market. He also holds certifications as a Professional Scrum Master (PSM) and Scrum Professional Product Owner (CSP – PO).

The Great Resignation is far from over and job loyalty seems to be disappearing. HR and benefits are also undergoing a huge transformation to adjust to the new reality. Running an IT department has never been easy, but it’s gotten a lot more difficult now. 

In this episode, vMOX Director of Marketing Andrea Libey talks with Symplicity Communications CEO and President Catherine Behrenbrinker and vMOX Senior Channel Sales Manager Justin Mincher about how the talent shortage is affecting the technology industry, the role of mobile devices in recruiting and how IT automation is being used to make employees happier and more productive. 

Featured Guest:Catherine Behrenbrinker, CEO and President at Symplicity Communications, Inc., a technology company. A West Michigan native and GVSU alumni, Catherine founded Symplicity Communications, Inc. in 2007 after putting herself through college as a single mother of two with the dream of making an impact in the world of business. Obtaining a Bachelor of Arts Degree in 1996 in International Relations, minoring in French and studying Japanese, Catherine has used this talent throughout her career with working with global companies headquartered in United States, Germany and Israel before settling into the telecommunications industry in 2003. Now in the 16th year, she has helped make IT and telecom “Symple” for hundreds of businesses by providing them with a deeper understanding of how they can improve their technology strategies. 

Modern businesses are more reliant than ever on mobile devices, both to enable everyday operations and provide a critical lifeline for field and remote employees. The demand for cutting-edge enterprise mobility management will only continue to increase. 

In this episode, vMOX Vice President Mike Saxby talks with Eclipse Telecom CEO Dave Dyson about current channel trends and opportunities for growth, including the shift from SMB to enterprise sales.

Featured Guest: Dave Dyson, CEO and Chief Strategist at Eclipse Telecom, a leading provider of enterprise telecommunications management and consulting with management of client sites in 32 countries and 40 states. Dave has spent 20 plus years helping some of the largest companies in the world solve their complex technology challenges.  One of the most respected voices in the telecom industry and Channel Futures’ Channel Influencer for 2022, Dave is a sought after speaker and a member of many boards and advisory councils throughout the space.

The adoption and desire for IT Service Management (ITSM) software has been growing, especially among the small and mid-sized enterprises and post-pandemic as businesses of all sizes adjust to a hybrid-working environment. ITSM apps help businesses save costs, standardize processes and gain actionable insights among other benefits. 

In this episode, we discuss workflow best practices when building out a new ITSM platform within your corporate mobility environment, and the advantages and disadvantages of using a ISV (Independent Software Vendor) app versus a RESTful API. We also talk about what typically causes enterprise IT teams the most headaches after the ITSM integration is complete and how a mobility management partner can provide relief. 

Featured Guest: Matthew Williamson is Director of Product Management at vMOX. A wireless expert and vMOX employee number one, Matt is an experienced product leader that has a knack for building high-quality, extremely impactful products that deliver tremendous value to our customers. 

Will the IT service (help) desk as we know it still exist 10-15 years from now? Specifically, how has the mobile service desk evolved?  What has been the impact from the pandemic and popularity of productivity apps like Teams, Slack and Zoom? In this episode, we discuss the mobile service desk of the future and the keys to future-proofing your corporate mobility program. 

Featured Guest: Mike Saxby is Vice President at vMOX. A telecom veteran and respected sales leader, Mike is on the front lines everyday, talking to enterprise customers and prospects, and keeping a pulse on corporate mobility market shifts and trends. 

Mobile devices are a lifeline for nearly all enterprises today, but they didn't start out that way.  How have devices and pricing changed over time? With the future of work now hybrid, did we see a shift in employee habits and perspectives towards smartphones and tablets? With HR and global supply chain issues at play, does it make even more sense now to outsource your forward and reverse logistics?

In this episode, we discuss some of the biggest mistakes businesses have made with end-to-end mobile asset management and what customers have done to get it right. 

Featured Guest: Mike Saxby is Vice President at vMOX. A telecom veteran and respected sales leader, Mike is on the front lines everyday, talking to enterprise customers and prospects, and keeping a pulse on corporate mobility market shifts and trends.

For most businesses, the pandemic meant a rapid acceleration in digital transformation and shift in enterprise mobility priorities. Looking ahead, where are those businesses investing and what's the new focus of IT teams?
 
In this episode, we’re going to explore why more businesses are using device ordering and provisioning services today to gain efficiencies, optimize spend, and reduce risk. We'll also discuss how much the talent crisis, rise in data breaches and supply chain issues have impacted this area of the mobility lifecycle. 
 
Featured Guest: Mike Saxby is Vice President at vMOX. A telecom veteran and respected sales leader, Mike is on the front lines every day, talking to enterprise customers and prospects, and keeping a pulse on corporate mobility market shifts and trends.