Voice Mail

Voice Mail

By UPU - Voice MailBusiness
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Voice Mail episodes

  • Ep 16: Opening the UPU Consultative Committee

    The UPU Consultative Committee is open to the private sector. In this episode, we discuss why this has happened, and we speak with some of the new private sector members of the Consultative Committee:

    • Alexander Thern-Svanberg (Secretary, UPU Consultative Committee) discusses the reasoning behind opening the UPU Consultative Committee to the private sector
  • How the Consultative Committee is organised
  • Embracing a private sector perspective
  • Egon Veermae, COO at Eurora Group, talks about technology and cross-border
  • Solving the pain points of cross-border e-commerce
  • How private sector members can contribute to the Consultative Committee and the postal world
  • Andrii Shapovalov, co-founder at Stampsdaq, talks about Stampsdaq's evolving relationship with the UPU
  • Capitalising on stamps' heritage with new technology, creating new revenue lines for postal operators
  • Yuichiro Ishibashi, Deputy Vice President, International Business Development, Security and Automation Systems Division, Toshiba
  • Understanding international standards for letters and parcels

    •  

    25 min
  • Ep 15: Technology in the postal world with UKi CEO Tony Robinson

    Tony Robinson, UKi CEO and founder of global postal event Parcel+Post Expo, discusses the role and importance of technology in the postal world:

    • Launching publications in the postal, technology, and transport sectors
  • Optical character recognition and letter sorting automation
  • The genesis of Post Expo
  • The transformation of posts from traditional businesses to a high-tech industry
  • Innovation driving opportunities for the postal world
  • Role of the postal sector within the broader transport industry
  • The rise of online retailers such as Amazon, and penetration and improvement of internet access
  • Emerging technologies that could shape the future of the postal sector
  • Improving e-commerce parcel delivery
  • Autonomous delivery vehicles
  • Technology and sustainability
  • Consumer purchasing trends and impact on the last mile
  • Parcel+Post Expo 2022
  • Future cooperation with the UPU

    •  

    35 min
  • Ep 14: Logistics, technology, and the post, with UNCTAD’s Dr Shamika Sirimanne

    Dr Shamika N. Sirimanne, Director of the Division on Technology and Logistics (UNCTAD) discusses logistics, supply chain, and the role of the post in enabling cross-border trade:

    • UNCTAD's mandate and how it carries out its role
  • Customs automation with ASYCUDA
  • Why some countries are currently benefiting from digital transformation, while others aren't
  • Role of the logistics sector in stimulating digital transformation
  • Impact of COVID-19 on supply chain and postal networks
  • Importance of access to affordable internet access, especially in developing countries
  • Industry 4.0 and global trade flows
  • Using predictive AI to improve efficiencies and reduce carbon footprint
  • Automated System for Customs Data (ASYCUDA) partnership, including UPU and the Customs Declaration System.
  • Leveraging eTrade for All to help small businesses flourish
  • Role of technology in post-pandemic recovery
  • Addressing disparities in digitalisation of trade, especially in the work of UNCTAD, UPU, and other multilateral agencies
  • The emerging data divide between developing nations and major multinational platforms

    •  

    24 min
  • Ep 13: Global remittances with IFAD’s Pedro de Vasconcelos

    Pedro de Vasconcelos, Manager of the Financing Facility for Remittances at the International Fund for Agriculture Development (IFAD), discusses the importance of international remittances to the global economy, as well as opportunities for the postal network. We discuss:

    • Impact of remittances and migrant investments on the socioeconomic development of nations
  • The scale of these remittance contributions globally - hint: it's in the billions!
  • Continuing growth in this financial flow
  • How IFAD works to financially include migrants, small business and other underserved populations via the Financing Facility for Remittances
  • How remittances are put to work in recipient communities
  • Financial literacy and financial inclusion, leading to financial resilience
  • The challenges in ensuring affordable, accessible remittances for migrants, including factors that exclude them from the formal financial system
  • Competition in financial remittances
  • Concerns about security of global remittances, including crime, money laundering, and terrorism financing
  • Remittances that kept communities going, even during the pandemic
  • How the postal network helps and could help provide inclusive finance and remittances
  • Impact of armed conflict on global remittances
  • How posts can maximise their involvement and the positive impact of being part of a global remittance network
  • The aims of the International Day of Family Remittances
  • Remittances can serve the post - more than what many currently perceive

    •  

    34 min
  • Ep 12: Rodney Taylor, Secretary General of Caribbean Telecommunications Union

    Rodney Taylor, Secretary General of the Caribbean Telecommunications Union, discusses digital transformation and the potential role of the post:

    • The emotion of international mail
  • Innovation in telecommunications and IT in Barbados
  • Digital transformation's critical role in supporting peoples and governments
  • Delivering government services digitally
  • The CTU's role and mandate, from establishment by CARICOM through to understanding the "metaverse"
  • Supporting CARICOM single market and economy through telecommunications
  • Key areas of digital transformation the CTU is working on, including accessing government services online
  • Opportunities for collaboration with postal operators in digital transformation
  • How the pandemic fuelled innovation and development in digital transformation, and partnerships with the post
  • Scope for working with other international organisations
  • Trends in regional e-commerce
  • Inclusion of all social groups in digital transformation
  • .post top level domain and cyber security
  • Raising awareness of cyber crime and cyber security, and including provisions for cyber crime and data protection in legislation
  • International and cross-sector cooperation in internet and data governance

    •  

    25 min
  • Ep 11: Anja Klug from UNHCR on refugees and the post

    Anja Klug, Head of the Office for Switzerland and Liechtenstein at the UNHCR - the UN refugee agency, discusses the UNHCR's role and the role of postal networks. We discuss: 

    • What the UNHCR does, and how it differs from other humanitarian organisations
  • Impact of the conflict in Ukraine on refugees
  • UNHCR support for refugees
  • UNHCR Ukraine partnering with Ukrainian postal operator Ukposhta
  • Cooperation with postal operators to offer services for internally displaced persons
  • Leveraging post offices' position in the centre of communities to facilitate support services for refugees and internally displaced persons
  • Offering support to vulnerable and young refugees
    • 22 min
  • Ep 10: Tipti CEO Pierangela Sierra
    Pierangela Sierra, founder and CEO of online shopping and delivery platform Tipti, and an e-trade women's advocate, joins us to discuss e-commerce, growth and opportunities, and encouraging women entrepreneurs: 
    • Using the mail to keep in touch
  • What Tipti is, and how it was created
  • Mobile and internet adoption in Ecuador
  • The pandemic's impact on online grocery
  • Future growth in e-commerce in Ecuador and Latin America
  • The role of the post in encouraging e-commerce
  • Environmental impact of e-commerce delivery
  • Gender equality and forging a career in Latin America
  • Startups and women
  • Female representation in Tipti, and empowering women
  • How UNCTAD helps women and entrepreneurs
    • 27 min
  • Ep 9: Dr Amani Abou-Zeid, African Union Commissioner for Infrastructure and Energy

    Dr Armani Abou-Zeid, African Union Commissioner for Infrastructure and Energy, on the importance of the post in creating infrastructure. We cover:

    • The importance of postal services in Africa, including access to financial services, government services, and e-commerce
  • The ubiquity of the post office network
  • Access to electricity and the internet, and the challenges of postal development
  • COVID's boost for digitalisation and e-commerce in Africa
  • The role posts can play in achieving AU Agenda 20643 and the 2030 Agenda for Sustainable Development
  • African Continental Free Trade Area
  • Cybersecurity and trust, including data protection and child online safety
  • Achieving zero emissions - the opportunities and challenges present in African nations
  • Future of the postal sector in Africa, and conversations with national postal regulators
  • Representation and participation of women in the postal and logistics sectors
    • 31 min
  • Ep 8: Humanitarian logistics and supply chain, featuring ICRC

    Sophie Gligorievic, Head of Logistics Division at the International Committee of the Red Cross (ICRC), joins us to talk about humanitarian logistics and supply chain:

    • Are there differences between the humanitarian supply chain and the commercial supply chain?
  • Increased pressure on supply chain, including supply chain transparency and diversity
  • ERP and supply chain
  • Digital transformation and logistics
  • Cooperation with international and local organisations
  • How ICRC and humanitarian organisations leverage local postal networks to deliver aid
  • Partnerships during the pandemic
  • Integrating sustainability into the supply chain and the quest for decarbonisation
  • Posts collaborating with the ICRC
    • 21 min
  • Ep 7: UPU Deputy Director General Pascal Clivaz

    Outgoing UPU Deputy Director General Pascal Clivaz reflects on his time at the UPU and shares some pointers for the future of the postal sector:

    • Corporatisation of Swiss Post
  • Moving from Swiss Post's international bureau to the UPU
  • Reflections on the UPU's strengths
  • Opening up the UPU
  • How the UPU can add value to the postal sector
  • The UPU's role in arbitration
  • Index for Postal Development
    • The evolution of the index
  • How the index can help developing nations formulate their postal strategy
  • Adapting business models
  • Banking and financial services and logistics
  • How key stakeholders can build postal strategy
  • Advice for the next generation of postal leaders
  • The importance of multilateralism
  • A message for the new leadership team at the UPU

    •  

    26 min

About Voice Mail

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Voice Mail is the official podcast of the Universal Postal Union (UPU).

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