VUX World

LumenVox provides AI-driven speech and authentication technology used by some of the world's leading communication providers.

Join CRO, Shawn Edmunds, and VUX World's Kane Simms, to explore how LumenVox has been building a technology that makes customer relations faster, stronger and safer than ever before.

00:00 Intro, presenting Deepgram and Symbl.ai

02:35 Introducing Shawn Edmunds

05:00 Nokia, Nuance and exposure to AI

08:00 AI hype vs belief

10:15 Bad IVR experiences

13:40 Lumenvox

15:30 2013 vs today

19:20 Lumenvox capabilities

25:20 Top drawer use cases

29:20 Enterprise AI migration

31:10 Will switching AI services be common?

38:20 Partnerships

41:30 Implementing AI solutions

44:35 Scaling an AI tech company

46:30 Under-utilised AI capabilities

49:50 Who's responsible for innovation?

55:10 Companies are just a big bunch of partners

58:40 Links and resources

Presented by Deepgram and Symbl.ai

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai

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DOSS is more than an assistant. It's an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption.

Presented by Deepgram and Symbl.ai

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai

00:00 Intro and presenting Deepgram and Symbl.ai

03:29 Welcome Bobby Bryant, CEO and co-founder, DOSS

08:10 Riding the Apple Siri wave

09:30 What is DOSS?

11:44 Standalone service vs interface layer

13:48 Going to production

18:00 Understanding user needs

20:15 Data or die

22:40 Value prop: VUI or data?

27:00 Enabling disruptive business models

31:50 Where the money flows

34:00 Real estate markets

36:00 Disrupting the real estate industry

42:44 Protecting user information and privacy

46:45 Technology ready, user adoption lacking

47:35 Beginning on IBM Watson

53:30 Transitional moments, Simon Sinek's why...

56:50 Wrapping up

AskDOSS.com

Follow DOSS on Twitter and connect on LinkedIn

Connect with Bobby on LinkedIn

Hosted on Acast. See acast.com/privacy for more information.

DOSS is more than an assistant. It's an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption.

Presented by Deepgram and Symbl.ai

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai

00:00 Intro and presenting Deepgram and Symbl.ai

03:29 Welcome Bobby Bryant, CEO and co-founder, DOSS

08:10 Riding the Apple Siri wave

09:30 What is DOSS?

11:44 Standalone service vs interface layer

13:48 Going to production

18:00 Understanding user needs

20:15 Data or die

22:40 Value prop: VUI or data?

27:00 Enabling disruptive business models

31:50 Where the money flows

34:00 Real estate markets

36:00 Disrupting the real estate industry

42:44 Protecting user information and privacy

46:45 Technology ready, user adoption lacking

47:35 Beginning on IBM Watson

53:30 Transitional moments, Simon Sinek's why...

56:50 Wrapping up

AskDOSS.com

Follow DOSS on Twitter and connect on LinkedIn

Connect with Bobby on LinkedIn

Hosted on Acast. See acast.com/privacy for more information.

Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings.

00:00 Howdy, Super Bowl

01:16 The magic of voice

06:55 Limitations and potential of voice and smart TVs

13:13 Why hasn't Alexa got better faster?

17:00 Alexa: verticalising vs ecosystems

20:35 Charter's first class phone service

28:00 Moving from reacting to proactive CX

31:38 Technology and consistency

34:30 DeepMind's AlphaCode: computers that can code

37:40 AI to enhance developer productivity

41:20 Productivity vs the creation of crap

41:55 Will problems ever be absolutely solved?

45:30 Gartner's Magic Quadrant and its role

51:07 Sign off

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There's a labour shortage in the contact centre. Agents are overworked and companies can't recruit. How are enterprises coping with these challenges and what role does technology play? We're joined by Anand Janefalkar, Founder & CEO at UJET, to explore the 2022 contact centre trends and how businesses can overcome these challenges to prosper.

Checkout ujet

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:

• Deepgram website
• Deepgram on LinkedIn
• Deepgram on Twitter

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.

• Visit Symbl.ai
• Symbl.ai LinkedIn
• Symbl.ai on Twitter
• Symbl.ai on Facebook 
• Symbl.ai on Instagram

Hosted on Acast. See acast.com/privacy for more information.

Many companies have played around with voice assistants and chatbots, but few are operating at true scale... Yet.

You see, when you go from playing with prototypes into proper production, and from one bot to sixteen bots, things change.

Join Cognigy Co-Founder and CEO, Philipp Heltewig, and VUX World's Kane Simms, as we discuss the biggest challenges facing companies deploying conversational AI today... Scale.

And, crucially, how to do it properly.

Visit Cognigy.com

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:

• Deepgram website
• Deepgram on LinkedIn
• Deepgram on Twitter

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.

• Visit Symbl.ai
• Symbl.ai LinkedIn
• Symbl.ai on Twitter
• Symbl.ai on Facebook 
• Symbl.ai on Instagram

Hosted on Acast. See acast.com/privacy for more information.

Many companies have played around with voice assistants and chatbots, but few are operating at true scale... Yet.

You see, when you go from playing with prototypes into proper production, and from one bot to sixteen bots, things change.

Join Cognigy Co-Founder and CEO, Philipp Heltewig, and VUX World's Kane Simms, as we discuss the biggest challenges facing companies deploying conversational AI today... Scale.

And, crucially, how to do it properly.

Visit Cognigy.com

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:

• Deepgram website
• Deepgram on LinkedIn
• Deepgram on Twitter

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.

• Visit Symbl.ai
• Symbl.ai LinkedIn
• Symbl.ai on Twitter
• Symbl.ai on Facebook 
• Symbl.ai on Instagram

Hosted on Acast. See acast.com/privacy for more information.

Most chatbots are rubbish. Let's face it. The only way you can improve the ability for chatbots to respond better is if you work on its ability to understand people.

That's what QBox does.

We're joined by CTO, Benoit Alvarez, to discuss why most companies have trouble building successful bots and how the QBox tooling drastically improves your chatbot's performance. 

For more information, visit https://qbox.ai

Symbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of developer-centric products and APIs make it easy to build and deploy intelligent speech-to-text functionality, extract contextual insights, generate domain-specific insights and intelligence, and access advanced conversation analytics.

https://symbl.ai

https://www.linkedin.com/company/symbldotai

https://twitter.com/symbldotai

https://www.facebook.com/symbldotai

https://www.instagram.com/symbldotai

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:

https://deepgram.com/vuxworld

https://www.linkedin.com/company/deepgram

https://twitter.com/deepgramai

Hosted on Acast. See acast.com/privacy for more information.

Symbl.ai is on a mission to revolutionise work, from lead generation, internal meeting management, sales and customer care.

Join CEO, Surbhi Rathore, and VUX World's Kane Simms, to explore what conversational intelligence is, and businesses are using it to create impactful experiences and results.

Presented by Deepgram and Symbl.ai

Symbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of developer-centric products and APIs make it easy to build and deploy intelligent speech-to-text functionality, extract contextual insights, generate domain-specific insights and intelligence, and access advanced conversation analytics.

https://symbl.ai

https://www.linkedin.com/company/symbldotai

https://twitter.com/symbldotai

https://www.facebook.com/symbldotai

https://www.instagram.com/symbldotai

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:

https://deepgram.com/vuxworld

https://www.linkedin.com/company/deepgram

https://twitter.com/deepgramai

Hosted on Acast. See acast.com/privacy for more information.

Scotty Technologies CEO, Roland Hallebeek, and CTO, Reiner Bruns, join us to share use cases and details on how Scotty uses AI to not only automate conversations, but to streamline business processes in recruitment, healthcare, retail and more industries.

We discuss the Scotty Technologies approach to customer experience automation and augmentation and how its conversational AI platform is delivering value to businesses from across industries including recruitment, healthcare and retail.

Find out more at http://scottytechnologies.com

Presented by Deepgram and Symbl.ai

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:

https://deepgram.com/vuxworld

https://www.linkedin.com/company/deepgram

https://twitter.com/deepgramai

Symbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of developer-centric products and APIs make it easy to build and deploy intelligent speech-to-text functionality, extract contextual insights, generate domain-specific insights and intelligence, and access advanced conversation analytics.

https://symbl.ai

https://www.linkedin.com/company/symbldotai

https://twitter.com/symbldotai

https://www.facebook.com/symbldotai

https://www.instagram.com/symbldotai

Hosted on Acast. See acast.com/privacy for more information.