VUX World

This week, we’re digging into how you can create an Alexa Skill using BotTalk and we give you a template for running a voice first discovery workshop, with SmartHaus Technologies CEO and BotTalk co-founder, Andrey Esaulov.

We discuss the importance of starting with a solid use case and how imperative it is to base your voice app on a real-world scenario that’ll add value to your users.

What turns an average voice experience into an EPIC voice experience? Send us your answers and you could feature on the VUX World Flash Briefing this week!

We then dive deep into the practical detail of how to approach designing a voice first user experience with BotTalk and find out more about the language it’s built in: YAML. We discuss what BotTalk is, how it’s different from some of the other tools on the market, how it works, it’s features and how you can get up and running.

Finally, Andrey takes us through a voice first discovery workshop template that he uses with clients in order to take a brand from zero to hero: from ideation to prototype, and how you can do the same too.

We also traverse some other interesting conversational landscapes such as the concept of skill-first companies: brands that pop up as skills which are the core of the business, like an app is for Instagram. We chat about Artificial Intelligence and how intelligent it actually is in the voice first space. We touch on managing client expectations, monetisation and how voice is making waves in Germany.

About BotTalk

The current selection skill building tools on the market are at opposite ends of the technical spectrum. Some tools require you to know how to code from the ground-up, like Jovo and be a skilled back-end developer. Others have a drag and drop interface and don’t require any coding at all, like Storyline.

BotTalk bridges the gap between those two worlds with a tool that’s aimed at UX designers who have some basic coding knowledge, like HTML and CSS. It provides some of the technical capability you’d expect if you built something from scratch, whilst providing a more simple coding language: YAML. Think of it as HTML for voice.

Our Guest

Andrey Esaulov is the CEO of SmartHaus Technologies, which specialise in growth hacking in the mobile space, and the co-founder of BotTalk, a voice first and bot application building platform.

Andrey has a computer science background, with expensive experience in the start up world and mobile growth space, as well as a PhD in Linguistics and Literacy.

Andrey’s skillset is a perfect match for this industry and his knowledge in this area is vast. Couple his computer science and linguistics knowledge with his skills in working with clients and delivering growth and you’ve got a perfect recipe for success.

Links

Check out BotTalk

Follow Andrey on Twitter

Join the BotTalk Facebook community

Follow BotTalk on Insta

Watch the BotTalk tutorials on YouTube

Visit the Smarthaus Technologies website

Join the Alexa Slack channel

Enable the VUX World Flash Briefing

Feature on this week's Flash Briefing

Where to listen

• iTunes/Apple podcasts
• Spotify
• Stitcher
• TuneIn
• iHeartRadio
• Pippa
• Any other podcast player you use or ask Any Pod to play V.U.X. World on Alexa

Hosted on Acast. See acast.com/privacy for more information.

This week, we’re digging into how you can create an Alexa Skill using BotTalk and we give you a template for running a voice first discovery workshop, with SmartHaus Technologies CEO and BotTalk co-founder, Andrey Esaulov.

We discuss the importance of starting with a solid use case and how imperative it is to base your voice app on a real-world scenario that’ll add value to your users.

What turns an average voice experience into an EPIC voice experience? Send us your answers and you could feature on the VUX World Flash Briefing this week!

We then dive deep into the practical detail of how to approach designing a voice first user experience with BotTalk and find out more about the language it’s built in: YAML. We discuss what BotTalk is, how it’s different from some of the other tools on the market, how it works, it’s features and how you can get up and running.

Finally, Andrey takes us through a voice first discovery workshop template that he uses with clients in order to take a brand from zero to hero: from ideation to prototype, and how you can do the same too.

We also traverse some other interesting conversational landscapes such as the concept of skill-first companies: brands that pop up as skills which are the core of the business, like an app is for Instagram. We chat about Artificial Intelligence and how intelligent it actually is in the voice first space. We touch on managing client expectations, monetisation and how voice is making waves in Germany.

About BotTalk

The current selection skill building tools on the market are at opposite ends of the technical spectrum. Some tools require you to know how to code from the ground-up, like Jovo and be a skilled back-end developer. Others have a drag and drop interface and don’t require any coding at all, like Storyline.

BotTalk bridges the gap between those two worlds with a tool that’s aimed at UX designers who have some basic coding knowledge, like HTML and CSS. It provides some of the technical capability you’d expect if you built something from scratch, whilst providing a more simple coding language: YAML. Think of it as HTML for voice.

Our Guest

Andrey Esaulov is the CEO of SmartHaus Technologies, which specialise in growth hacking in the mobile space, and the co-founder of BotTalk, a voice first and bot application building platform.

Andrey has a computer science background, with expensive experience in the start up world and mobile growth space, as well as a PhD in Linguistics and Literacy.

Andrey’s skillset is a perfect match for this industry and his knowledge in this area is vast. Couple his computer science and linguistics knowledge with his skills in working with clients and delivering growth and you’ve got a perfect recipe for success.

Links

Check out BotTalk

Follow Andrey on Twitter

Join the BotTalk Facebook community

Follow BotTalk on Insta

Watch the BotTalk tutorials on YouTube

Visit the Smarthaus Technologies website

Join the Alexa Slack channel

Enable the VUX World Flash Briefing

Feature on this week's Flash Briefing

Where to listen

• iTunes/Apple podcasts
• Spotify
• Stitcher
• TuneIn
• iHeartRadio
• Pippa
• Any other podcast player you use or ask Any Pod to play V.U.X. World on Alexa

Hosted on Acast. See acast.com/privacy for more information.

Dr. Pete, Marketing Scientist at Moz, and world-leading SEO oracle, tells all about the voice search landscape, and how you can rank for searches on digital assistants like Google Assistant and Amazon Alexa.

This is a jam-packed episode with deep, deep insights, advice and guidance on all things voice search related. We'll give you practical ways to compete to be the answer that’s read out in voice first searches, as well as some notions on the current and potential future benefit that could bring.

Voice search

There are all kinds of stats around voice search, which we’ve touched upon before.

• Gartner predicts that 50% searches will be voice based by 2020
• There are already over 1bn voice searches performed per month

With more people using their voice to search, how will that affect search marketers, content creators and brands?

What’s the difference between a voice search and a typed search?

Is there anything you can do to appear in voice search results?

We speak to one of the search industry's top sources of SEO knowledge, Dr. Pete, to find out.

Getting deep into voice search

In this episode, we’re discussing the differences between voice search on mobile, voice first search on smart speakers and typed search.

We discuss the absence of search engine results pages (SERPs) in a voice first environment and increased competition for the singularity: the top spot in voice search.

We chat about the search landscape, the effect voice is having on search, changing user behaviour and expectations, new search use cases and multi modal implications, challenges and opportunities.

We get into detail about how voice search works on devices such as Google Assistant and Google Home. This includes debating Google’s knowledge graph and it’s advantages and disadvantages in a voice first context.

We look at the practicalities of serving search results via voice. This touches on the different types of search results, such as featured snippets, and how voice handles different data formats such as tables. We get into detail about the different types of featured snippets available and how each translate to work (or not work) on voice.

We discuss Dr. Pete’s work and studies in the voice first space including his piece ‘What I learned from 1,000 voice searches' and what he found.

We wrap up with some practical tips that you can use right now to start preparing for the influx of voice searches that’ll be hitting the air waves soon and help you start to rank in a voice first environment.

Our Guest

Dr. Pete Myers (a.k.a Dr. Pete a.k.a. the Oracle) is the Marketing Scientist at Moz, the SEO giant and search industry leader.

Dr. Pete has been an influential search marketer since 2012 and has spent years studying Google’s search algorithm, advising clients and the SEO industry on best practice and guiding the industry into the future.

His research and writing on the topic has been helping brands keep on top of the search space, improve their rankings and business performance and has helped keep Moz at the top of the industry.

Mozhas been at the top of the SEO chain since 2004 and is trusted by the whole SEO industry as the place to go for SEO tooling, insights and practical guidance.

Links

• Follow Dr. Pete on Twitter
• Follow Moz on Twitter
• Read Dr. Pete's 'What I learned from 1,000 voice searches on Google Home'
• Read Dr. Pete's work at Moz

Where to listen

• iTunes/Apple podcasts
• Spotify
• Stitcher
• TuneIn
• iHeartRadio
• Pippa
• Any other podcast player you use or ask Any Pod to play V.U.X. World on Alexa

Hosted on Acast. See acast.com/privacy for more information.

We’ve covered plenty of voice first designand developmenton this podcast. Well, that’s what the podcast is, so we’re bound to! Most of what we’ve discussed has largely been voice assistant or smart speaker-focused. We haven’t covered a huge amount of voice first application in the browser and on mobile, until now.

Mic check

You’ll have noticed the little mic symbol popping up on a number of websites lately. It’s in the Google search bar, it’s on websites such as EchoSim and Spotify are trialing it too. When you press that mic symbol, it enables your mic on whatever device you’re using and lets you speak your search term.

Next time you see that mic, you could be looking at the entry point to Voysis.

On a lot of websites, that search may well just use the website’s standard search tool to perform the search. With

Voysis, its engine will perform the search for you using its voice tech stack.

That means that you can perform more elaborate searches that most search engines would struggle with. For example:

“Show me Nike Air Max trainers, size 8, in black, under $150”

Most search engines would freak out at this, but not Voysis. That’s what it does.

Of course, it’s more than an ecommerce search tool, as we’ll find out during this episode.

In this episode

We discuss how approaches to new technology seem to wrongly follow a reincarnation route. Turning print into web by using the same principles that govern print. Turning online into mobile by using the same principles that govern the web. Then taking the practices and principles of GUI and transferring that to VUI. We touch on why moving you app to voice is the wrong approach.

We also discuss:

• Voysis - what it is and what it does
• Getting sophisticated with searches
• Designing purely for voice vs multi modal
• The challenge of ecommerce with a zero UI
• The nuance between the GUI assistant and voice only assistants
• How multi modal voice experiences can help the shopping experience
• Making the transition from GUI to VUI
• The similarities between moving from web to mobile and from mobile to voice - (when moving to mobile, you had to think about gestures and smaller screens)
• Error states and points of delight
• The difference between designing for voice and designing for a screen
• Testing for voice
• Understand voice first ergonomics

Our Guest

Brian Colcord, VP of Design at Voysis, is a world-leading designer, cool, calm and collected speaker and passionate sneaker head.

After designing the early versions of the JoinMe brand markings and UI, he was recruited by LogMeIn and went on to be one of the first designers to work on the Apple Watch prior to its release.

Brian has made the transition from GUI to VUI design and shares with us his passion for voice, how he made the transition, what he learned and how you can do it too.

About Voysis

Voysis is a Dublin-based voice technology company that believes voice interactions can be as natural as human ones and are working intently to give brands the capability to have natural language interactions with customers.

Links

Check out the Voysis website

Follow Voysis on Twitter

Read the Voysis blog

Join Brian on LinkedIn

Follow Brian on Twitter

Listen to the AI in industry podcast with Voysis CEO, Peter Cahill

Read Brian's post, You're already a voice designer, you just don't know it yet

Where to listen

• iTunes/Apple podcasts
• Spotify
• Stitcher
• TuneIn
• iHeartRadio
• Pippa
• Any other podcast player you use or ask Any Pod to play V.U.X. World on Alexa

Hosted on Acast. See acast.com/privacy for more information.

Voice first games are one of the most popular Amazon Alexa skill categories. So what type of voice games are available? And how do you create them? We speak to game developer and reviewer, Florian Hollandt, to find out.

Games are helping Alexa take off. According to Voicebot.ai, Alexa Skill games are the second most popular skill categorybehind smart home skills. Amazon has been encouraging the development of games, too. We've seen the Alexa Skills Challenge: Kids recently and I'd say it’s more than likely that most of the developer rewards will have gone to game developers, given the engaging nature of games.

We’ve touched upon voice first games on the podcast previously, such as our chat with Jo Jaquinta of Tsa Tsa Tzu, but we haven’t yet covered audio game development in detail, which is what we’ll do today.

Creating voice first games

In this episode, we’ll be getting into detail about the different kids of voice first games that are out there, as well as looking at some of the techniques you can use to create engaging games such as interactive stories.

We’ll cover things like:

• Naming a game and how a name can reduce discoverability
• The challenge of providing content
• The one game per month challenge
• The types of games that are available on Amazon Alexa
• Game design techniques
• Interactive story game development techniques
• Fake decisions - what are they and how can you use them to enhance engagement

Our Guest

Florian Hollandt is the Product Manager at Jovo, the cross platform voice app platform, and is also an Alexa game developer and reviewer. He’s created some popular games on Alexa, such as the German card game, Mau Mau, and has written a ton of voice first game reviews on Medium.

Florian is madly passionate about voice first games and his knowledge on the subject is impressive. He guides us through his experience and shares some delightful tips on how you can start creating voice first games yourself.

Links

• Follow Florian on Twitter
• Check out Florian's voice first game reviews on Medium

Some of the things Florian spoke about:

• Voice first game design tutorial from Amazon
• The Mitsuku chat bot
• Woebot
• One game per month website
• Select a story
• Magic door
• Mr Robot

Hosted on Acast. See acast.com/privacy for more information.

Today, we’re following the story of the inspirational Bob Stolzberg of VoiceXP, and giving you some deep insights into how you can turn Alexa for Business into a business.

In this episode, Dustin and I are getting into the detail of how VoiceXP came to be, how Bob almost made $14,500 profit from his first Alexa Skill, why voice is such a big opportunity and how he turned Alexa for Business into a business.

We’re also discussing the features that come with Amazon Alexa for Business and some example use cases taken from Bob’s experience, as well as plenty of other areas such as:

• Selling to corporate clients
• The difference between a skill builder and a business
• The risk of using amazon alexa in business
• Security concerns and DR compliance
• The risks that corporate clients face and mitigations
• The importance of being a Amazon partner
• Private vs public skills
• Locking down devices
• Use cases and future use cases
• Reporting and analytics
• Agnostic roadmaps
• The hard work required to start a startup

Our Guest

After spending 20 years working in the enterprise IT field, Bob Stolzberg founded VoiceXP, the voice first company that helps businesses create efficiencies and increase productivity through voice. Bob and his team work with enterprise clients and SMEs to implement Alexa for Business within organisations. From designing and building specific skills for clients, to the full implementation of the devices and platform.

Bob’s experience of the enterprise IT environment gives him a unique understanding of the corporate IT world, the kind of people that make purchasing decisions and the kind of risks or concerns IT professionals will perceive with new technology platforms such as this. He’s managed to overcome those concerns, mitigate those risks and build a thriving business that’s just joined one of the top startup accelerators in the US, Capital Innovators.

Bob’s an immensely engaging and passionate guy, and offers some amazing guidance and pointers for anyone looking to turn voice into a business. This is a truly inspirational listen.

Links

• Visit the VoiceXP website
• Follow Bob on Twitter
• Listen to the VoiceFirst.FM podcast featuring Bob
• Check out Dustin's book: Voice applications for Alexa and Google Assistant

 

Where to listen

• iTunes/Apple podcasts
• Spotify
• Stitcher
• TuneIn
• iHeartRadio
• Pippa
• Any other podcast player you use or ask Any Pod to play V.U.X. World on Alexa

Hosted on Acast. See acast.com/privacy for more information.

Today, we’re following the story of the inspirational Bob Stolzberg of VoiceXP, and giving you some deep insights into how you can turn Alexa for Business into a business.

In this episode, Dustin and I are getting into the detail of how VoiceXP came to be, how Bob almost made $14,500 profit from his first Alexa Skill, why voice is such a big opportunity and how he turned Alexa for Business into a business.

We’re also discussing the features that come with Amazon Alexa for Business and some example use cases taken from Bob’s experience, as well as plenty of other areas such as:

• Selling to corporate clients
• The difference between a skill builder and a business
• The risk of using amazon alexa in business
• Security concerns and DR compliance
• The risks that corporate clients face and mitigations
• The importance of being a Amazon partner
• Private vs public skills
• Locking down devices
• Use cases and future use cases
• Reporting and analytics
• Agnostic roadmaps
• The hard work required to start a startup

Our Guest

After spending 20 years working in the enterprise IT field, Bob Stolzberg founded VoiceXP, the voice first company that helps businesses create efficiencies and increase productivity through voice. Bob and his team work with enterprise clients and SMEs to implement Alexa for Business within organisations. From designing and building specific skills for clients, to the full implementation of the devices and platform.

Bob’s experience of the enterprise IT environment gives him a unique understanding of the corporate IT world, the kind of people that make purchasing decisions and the kind of risks or concerns IT professionals will perceive with new technology platforms such as this. He’s managed to overcome those concerns, mitigate those risks and build a thriving business that’s just joined one of the top startup accelerators in the US, Capital Innovators.

Bob’s an immensely engaging and passionate guy, and offers some amazing guidance and pointers for anyone looking to turn voice into a business. This is a truly inspirational listen.

Links

• Visit the VoiceXP website
• Follow Bob on Twitter
• Listen to the VoiceFirst.FM podcast featuring Bob
• Check out Dustin's book: Voice applications for Alexa and Google Assistant

 

Where to listen

• iTunes/Apple podcasts
• Spotify
• Stitcher
• TuneIn
• iHeartRadio
• Pippa
• Any other podcast player you use or ask Any Pod to play V.U.X. World on Alexa

Hosted on Acast. See acast.com/privacy for more information.

Today, we’re discussing the findings of Martin Porcheron’s study, ‘Voice interfaces in everyday life’. We uncover insights into how people actually use Amazon Alexa in the home. We find unique user behaviour, new technology challenges and understand what it all means for voice UX designers, developers and brands.

Voice interfaces in everyday life

Imagine if you could eaves drop into someone's house and listen to how they interact with their Amazon Echo. Imagine, whenever someone said “Alexa”, you were there. Imagine being able to hear everything thing that was said for an entire minute before the word “Alexa” was uttered, and then stick around for a whole 60 seconds after the interaction with Alexa was over.

Well, that’s exactly what today’s guest and his associates did, and his findings offer some unique lessons for VUX designers, developers and brands that’ll help you create more natural voice user experiences that work.

In this episode, we’re discussing:

• How people use digital assistants in public
• The background of Voice interfaces in everyday life
• The challenge of what you call your Alexa skill
• The issue of recall
• How Amazon can improve skill usage
• The inherent problem of discoverability in voice
• How Echo use is finely integrated into other activities
• The implications of treating an Echo as a single user device
• The challenge of speech recognition in the ‘hurly burly’ of moderns life
• How people collaboratively attempt to solve interaction problems
• What is ‘political’ control and how does it apply to voice first devices?
• Pranking people’s Alexa and the effect on future Amazon advertising
• Designing for device control
• Why these devices aren’t actually conversational
• The importance of responses

Key takeaways for designers and developers

• Give your skill a name that’s easy for recall
• Make your responses succinct, fit within a busy and crowded environment
• Make sure your responses are a resource for further action - how will the user do the next thing?
• Consider designing for multiple users
• Don’t use long intros and tutorials, get straight to the point
• Don’t design for a conversation, design to get things done

Our Guest

Martin Porcheron is a Research Associate in the Mixed Reality Lab at the University of Nottingham and has a PhD in Ubiquitous Computing, a sub-set of Computer Science. Martin has conducted several studies in the field of human-computer interaction, including looking at how people make use of mobile phones in conversations i.e. how people use something like Siri mid-conversation and how those interactions unfold.

Martin’s angle isn’t to look at these things as critical or problematic, but to approach them as an opportunity to learn about how people make use of technology currently. He believe this enables us to make more informed design decisions.

The study we discuss today has won many plaudits including Best Paper Award at the CHI 2018 conference.

Links

• Read the Voice interfaces in everyday life study
• Follow Martin on Twitter
• Read Martin's blog post on the study
• Read Martin's colleague, Stuart Reeves' post on the study on Medium
• Visit Martin's website

Where you can listen:

• iTunes/Apple podcasts
• Spotify
• Stitcher
• TuneIn
• iHeartRadio
• Pippa
• Any other podcast player you use or ask Any Pod to play V.U.X. World on Alexa

Hosted on Acast. See acast.com/privacy for more information.

Today, we're getting deep into the biggest challenges facing designers and developers on the Alexa platform: being discovered and making money. And who better to take us through it, than one of the most experienced developers on the voice scene, Jo 'the Oracle' Jaquinta.

Speak to anyone who's serious about voice first development and they'll tell you the two biggest challenges facing the voice first world right now are skill discoverability and monetisation. Vasili Shynkarenka of Storyline mentioned it and so did Matt Hartman of Betaworks when they featured on the VUX World podcast previously.

However, we rarely hear stories from people who've tried everything they can to overcome these challenges. Until now.

In this episode, we're joined by Dustin Coates as co-host and we're speaking to Jo about his vast experience of designing and developing on the Amazon Alexa platform and how he's approached tackling those two big challenges.

We also discuss voice UX design techniques that Jo's picked up along the way, as well as the tools and techniques he uses for developing skills.

This one is jam-packed with epic insights from someone who few know more than in this space right now, and includes discussion on a vast array of subjects including:

Discoverability:

• The impact of advertising on increasing skill adoption
• The effect of being featured in the Amazon Alexa newsletter
• What Amazon can do to help skill discovery
• How transferring between modalities can loose users

Monetisation:

• The challenges of turning skill development into a business
• The difference between Google’s and Amazon’s strategy
• The two ways to make money from voice: the easy way and the hard way
• Why a monetisation API shouldn't be the focus for developers
• Why Amazon Alexa developer payouts are bad for the voice environment

Design:

• The challenges of designing for voice with a screen
• How immersive audio games help the visually impaired
• How Amazon could improve the UX for users by moving to a 'streaming' approach to voice
• Why you shouldn’t be aiming for a ‘conversational’ experience
• What is the method of Loci and how can it be used when designing for voice?

Development:

• Fuzzy matching
• Building and maintaining your own library and SDK
• Cross platform development

Other gems include:

• Structural problems with the Alexa platform
• How company culture affects voice strategy
• Why it’s not early days in voice
• Alexa for business and privacy

Our Guest

Jo Jaquinta is a software developer with over 20 years' experience. Jo started building skills on the Alexa platform a short time after it was released, has created a host of interesting skills and learned plenty along the way through pulling Alexa in all kinds of different directions. His knowledge, experience and plenty of lessons learned were all applied in building Jo's most recent skill, the madly complex, 6 Swords.

Jo shares plenty of his voice design and development knowledge on his YouTube channel, which is full of engaging and interesting insights, and has put pen to paper to share his knowledge in the shape of two books on Alexa: How to Program Amazon Echo and Developing Amazon Alexa Games. He's also active on the Alexa Slack channel, helping people solve their development problems and consulting on voice design and development.

What Jo doesn't know about developing on Alexa isn't worth knowing. His immense knowledge and vast experience in this area are pretty much unrivalled, which is why I refer to him as 'the Oracle'.

Links

• Find Jo on the Alexa Slack channel
• Listen to the Voicebot.ai episode featuring Jo
• Find out more about Tsa Tsa Tzu
• Check out 6 Swords
• Watch Jo's videos on YouTube
• YouTube: making money on Alexa, the easy way and the hard way
• Read Jo's books: How to Program Amazon Echo and Developing Amazon Alexa Games

Where to Listen:

• iTunes/Apple podcasts
• Spotify
• TuneIn
• iHeartRadio
• Stitcher

Hosted on Acast. See acast.com/privacy for more information.

Today, we’re getting into detail about what it’s like to be a full-time VUI designer. We’re discussing the details of the role, the day to day duties and the skillsets that are important to succeed in designing voice user interfaces.

The role of a VUI designer has been around for a while, but it’s not so common. However, with the rise of voice as an access point for controlling technology, this is one of the roles of the future.

If you’re planning for that future and are considering seeking work in the voice first space; or if you’re a voice first design hobbyist looking to take it full-time; or if you’re generally interested in what it takes to create conversational interfaces, then this is a great episode for you.

We’re joined by two professional VUI designers, Ilana Shalowitz and Brian Bauman of Emmi, and together they’ll be taking us through the ins and outs of the role that designs voice user interfaces for Emmi’s care calls.

In this episode

Ilana takes us through an overview of the VUI designer role and discusses what skillsets are important. She takes us through the interview process, bedding in, and drops some detailed knowledge voice user interface design based on her years of experience in the field.

Brian then takes us through the role in more detail and looks at the specifics of the role, where a VUI designer fits into a project, what the day to day activities and duties are, and what he found during his first 30 days.

We also discuss things like:

• How to pronounce VUI (V.U.I. or "Vooey")
• The difference between chat bot design and conversational vui
• What is prosity and why is it important
• Language
• Breathing
• Error recovery
• Directing voice talent
• Reporting and measuring success
• Broader voice user interface design tips

Our guests

Ilana Shalowitz is the VUI Design Manager at Emmi and has a background in marketing and design. Ilana is forming a great reputation in the voice first space and is quickly becoming a leading voice for voice in the healthcare sector. She featured at the Alexa Conference 2018, spoke at the AI Summit 2018, has featured on the VoiceFirst.FM Voice of Healthcare podcast (Episode 5) and is a keynotes speaker at the Voice of Healthcare Summit in August in Boston.

Brian Bauman is a former playwright and joined Emmi recently, taking on his first role as a VUI designer. Brian has a background in the creative arts and is a former playwright. He fills us in on what his first month as a VUI designer was like and how his creative background gave him some valuable transferable skills.

About Emmi

Emmi solutions is part of the Wolters Kluwer stable and helps care organisations extend the reach of their care through using technology.

Ilana and Brian both wore on the automated voice-based outbound calls side of the company. They create call scripts and dialogue flows that are turned into real calls that patients receive and can interact with in conversation. This means that healthcare providers can speak to thousands of patients without needing make make any manual calls at all.

Links

• Apply to be a VUI designer at Emmi
• Join the VUI designer slack channel
• Find out more about Emmi
• Register at the Voice of Healthcare Summit 2018

Hosted on Acast. See acast.com/privacy for more information.