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Waiting for Service
Waiting for Service episodes
- Episode 48 - Stop Promoting your best employees
- Leading people is hard
- It is for the select few
- You do not and should not promote your best people
8 min - Episode 47 - Contact Center Outsourcing is a jungle
- Listen to Outsourcing is broken
- Things haven't gotten much better
- We have answers
8 min - Episode 46 - You are not Ready for AI - Part 2
Ai in service has plenty of promise and it will be a game changer.
- You are not ready
- Let us show you why8 min - Episode 45 - You are not Ready for AI in service - Part I
Ai is coming in customer Service is your contact center ready? We can help this is a short 2-part episode
7 min - Episode 44 - Remembering Herb Kelleher
Employees over customers. Do you have to pick? What is the pecking order?
Where do shareholders rank?
6 min - Episode - 43 - The customer Service False Choice
- Customer Service still Matters
- Everyone still claims they care about it
- There is a false choice
5 min - Episode 42 - How AI can transform the Agent Experience
For all the hype around the AI one of the immediate places of
7 min - Episode 41 - Is great Service Born or Made?
Close your eyes and imagine the best service organizations how many of them are born that way and how many are made?
9 min - Episode 40 - Fixing Customer Relationship conundrum part 2
Nothing more central to running a company than the Relationship you have with customers. Most companies get the customer relationship wrong.
35 min - Episode 39 - Fixing the Customer Relationship Management conundrum (w Jamie Ham)
Nothing more central to running a company than the Relationship you have with customers. Most companies get the customer relationship wrong.
27 min
About Waiting for Service
From the publisher's feed
This is a show for anyone interested in improving customer service, contact center and the Customer Experience.