Waiting for Service

By Amas Tenumah

This is a show for anyone interested in improving customer service, contact center and the Customer Experience.... more

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FAQs about Waiting for Service:

How many episodes does Waiting for Service have?

The podcast currently has 98 episodes available.

Waiting for Service episodes:

August 16, 2019 Episode 48 - Stop Promoting your best employees
- Leading people is hard

- It is for the select few

- You do not and should not promote your best people
...more
8min
August 11, 2019 Episode 47 - Contact Center Outsourcing is a jungle
- Listen to Outsourcing is broken

- Things haven't gotten much better

- We have answers
...more
8min
August 04, 2019 Episode 46 - You are not Ready for AI - Part 2
Ai in service has plenty of promise and it will be a game changer.

- You are not ready
- Let us show you why
...more
8min
May 24, 2019 Episode 45 - You are not Ready for AI in service - Part I
Ai is coming in customer Service is your contact center ready? We can help this is a short 2-part episode
...more
7min
April 21, 2019 Episode 44 - Remembering Herb Kelleher
Employees over customers. Do you have to pick? What is the pecking order?

Where do shareholders rank?
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6min
March 14, 2019 Episode - 43 - The customer Service False Choice
- Customer Service still Matters

- Everyone still claims they care about it

- There is a false choice

...more
5min
January 27, 2019 Episode 42 - How AI can transform the Agent Experience
For all the hype around the AI one of the immediate places of
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7min
January 18, 2019 Episode 41 - Is great Service Born or Made?
Close your eyes and imagine the best service organizations how many of them are born that way and how many are made?
...more
9min
December 06, 2018 Episode 40 - Fixing Customer Relationship conundrum part 2
Nothing more central to running a company than the Relationship you have with customers. Most companies get the customer relationship wrong.
...more
35min
December 02, 2018 Episode 39 - Fixing the Customer Relationship Management conundrum (w Jamie Ham)
Nothing more central to running a company than the Relationship you have with customers. Most companies get the customer relationship wrong.
...more
27min

FAQs about Waiting for Service:

How many episodes does Waiting for Service have?

The podcast currently has 98 episodes available.