WeInfuse's Podcast

Netalie Nadivi, Vice President of Strategy and Corporate Development at TailorMed, works on the barriers that stop patients from starting and staying on therapy. Netalie explains how financial toxicity quietly derails treatment, and what infusion centers can do to catch affordability problems before the first appointment.

A few highlights from the conversation:

Handle affordability upstream, well before the patient reaches the chair, and the right outcome for the patient becomes the right outcome for the practice.

Tracy Torgerson, Vice President of Infusion Services at Articularis Healthcare Group, leads infusion for a rheumatology group supporting independent practices across more than 28 locations. Tracy explains why profitability never happens by accident, and how dependable, repeatable processes let you catch a variation before it costs you money.

In this episode, we talk with Josh Prati, President and CEO at Right Way Medical. Right Way Medical is a specialty IV distributor that supplies infusion pumps, disposables, and biomedical services to providers nationwide from six locations across the country.

In this episode, Amanda Brummitt sits down with Sury Gupta, co-founder and CTO of TrialIQ, to talk about bringing clinical research directly to the point of care. Sury shares how TrialIQ acts as an "enablement layer" that helps community practices and infusion centers become trial-ready sites by automating trial matching, patient identification, site readiness, and physician education.

We dig into TrialIQ's new integration with WeInfuse, and how it opens a new service line for infusion providers without disrupting their existing clinical operations. Sury explains how it works in plain terms: the customer success team builds a site profile of each center, an AI system matches the patient population and the center's capabilities to active trials, and opportunities surface in a trial discovery dashboard showing the trial, sponsor, financials, and patient counts. Nothing moves without the practice's opt-in, and patient data never leaves the platform. The integration also works in reverse, connecting trial patients to nearby infusion centers that have the right capabilities.

A few highlights from the conversation:

Whether you're curious about clinical research or ready to add it as a service line, this conversation is a great place to start. If you'd like to learn more about becoming a trial-ready site, reach out to the TrialIQ team at [email protected].

In this episode, Bryan Johnson, CEO and Co-Founder of WeInfuse, CEO of RxToolKit, and CEO of InfuseTrack talks about the company's newest software, InfuseTrack. After building infusion businesses — from Innovative Infusions and the Austin Infusion Centers to co-founding NICA and the Infusion Access Foundation — Bryan and his co-founder Reece Norris spotted yet another industry pain point worth solving.

InfuseTrack started as a side project to track portable infusion pumps for home infusion clients, but quickly grew into a full asset and compliance platform once Bryan started showing it around. Today it tracks infusion pumps, IV poles, chairs, vein finders, blood pressure cuffs, temperatures, certifications, licenses, lease agreements, and inspections — all in one place, with a simple red, yellow, green dashboard that tells your team exactly what needs attention.

Bryan shares a memorable story about walking into a client's infusion suite to find $3,000 worth of IV pumps wrapped in plastic on a back room floor, dropped off a month earlier and forgotten. It's the kind of expensive, compliance-risking situation InfuseTrack is built to prevent — especially as organizations scale across multiple locations.

The episode also covers integrations with biomed vendors, environmental monitoring partners, and last-mile logistics providers like VirtuScript (hear our earlier episode with VirtuScript here). InfuseTrack works as a standalone product or integrates tightly with WeInfuse and RxToolKit through single sign-on.

Want to see it in action? Visit InfuseTrack.com or email [email protected] to schedule a demo. The InfuseTrack team will also be at the National Infusion Center Association annual conference this July if you want to see it in person!

In Episode 77 of the WeInfuse Podcast, we welcome back Trey Holterman from Tennr for a timely and practical conversation on how to create a reliable referral-to-treatment process in today’s increasingly complex healthcare environment.

Trey returns following his earlier appearance on Episode 69: How to Improve Efficiency, Reimbursement & Service with Trey Holterman where he explored how automation and workflow optimization can help infusion centers process patients faster and improve reimbursement outcomes, where he discussed improving efficiency, reimbursement, and service across patient intake workflows. In this follow-up episode, the conversation goes deeper, focusing on where referrals break down, why patients get stuck, and how operational gaps at the front end create downstream problems for patients, staff, and revenue.

Trey shares the most common points of failure between referral and treatment, including incomplete orders, slow outreach, unclear financial responsibility, and prior authorization delays. Trey also breaks down what many operators experience every year but struggle to manage effectively, the insurance “blizzard.” As insurance changes reset at the start of the year, infusion centers face a surge of eligibility checks, authorization reviews, and documentation updates. When these steps are not handled proactively, patients show up for care only to be turned away, or worse, receive treatment that will never be reimbursed.

Listeners will gain insight into how speed, structure, and clarity at the front end of the process directly impact patient conversion, denial rates, staff workload, and risk exposure. Trey shares real-world examples of how tightening referral intake, standardizing prior authorization workflows, and proactively managing insurance changes can dramatically improve both patient experience and operational performance.

This episode is a must-listen for infusion center leaders, operators, and referral teams who want to reduce chaos, protect revenue, and ensure patients move smoothly from referral to treatment without falling through the cracks.

In this episode, we talk with Aaron Smith, Chief Executive Officer of Vetriq. He shares how Vetriq delivers a unified platform for payer and patient workflows using automation, real-time analytics, and intelligence to create predictable, efficient, and fully visible financial operations.  They don't replace RCM systems, banks, or lockboxes. They connect them so the work between them disappears for your staff.

Gibran Ameer, PharmD, CEO of VirtueTechnologies, joins the WeInfuse podcast to unpack how pharmacy and infusion workflows connect in the real world. He shares his path into infusion, the biggest challenges he sees from the chair to the courier, and a behind-the-scenes story that shows why shipment visibility and proof of delivery matter. Gibran explains his light bulb moment about unifying data across portals and walks through the VirtueScript integration with WeInfuse, including how shipment details and proof of delivery flow back into WeInfuse in a normalized, audit-ready format. 

Matthew Wood, Director of Operations at Infusion Specialists in Idaho, shares how a non-traditional background in finance, marketing, and tech helped him launch and grow an outpatient infusion center—fast. From opening in months (not years) to making referrals “five-minutes easy,” Matt walks through the systems, staffing, and patient-experience choices that drive momentum.

What you’ll learn:

How to stand up an infusion center quickly without cutting corners

Practical ways to make referrals frictionless (beyond fax)

Social media and short-form video that actually build trust

Common payor/distributor pitfalls (and how to get ahead of them)

Why documenting every visit like an E&M improves clinical and business outcomes

A primer on medically integrated dispensing and when to consider it

The value of peer masterminds for operators in year one and beyond

In this episode, we talk with Brenda Matthews, Director of Infusion Strategy at Cencora. Brenda shares her journey into the infusion industry, insights from her deep background in patient safety, and her work helping infusion centers optimize operations with analytics, inventory management, and enterprise strategy. You’ll also hear about the exciting partnership between Cencora and WeInfuse—and Brenda’s top advice for infusion providers looking to strengthen their safety practices.