The question of what legal clients really want — high levels of service, quickly and at a low cost — has become a more difficult equation to solve, as generative AI, which seems poised to disrupt how legal services are delivered and valued, adds another level of complexity to the picture. Armed with the findings of the Thomson Reuters Institute's 2025 Report on the State of the US Legal Market, our industry experts can offer some guidance to those legal leaders looking for an assist.