What does it take to build a successful BPO company? How successful are you with your agents?

The Verified Phenoms podcast by Phillip 'Phenom' Robinson. A Long shot in Costa Rica with Richard Blank.

The official YouTube channel of Phillip 'Phenom' Robinson! Here, you'll find valuable insights, actionable tips, and inspiring content to help you simplify your goals, increase productivity, and achieve higher success rates.

Phenom is a Professional Speaker, 3x Author, 2x TEDx Speaker, Boxer, college Instructor, Mentor, and ESPN+ Producer. Subscribe to this channel as he imparts wisdom, shares real-life experiences, and provides practical strategies for success. Whether you're seeking personal growth, professional development, or entrepreneurial insights, you'll discover a wealth of knowledge and inspiration here. Together, let's become 1% better. 

Summary:In this captivating episode of the Verified Phenoms podcast, we dive deep into the life and insights of Richard Blank, CEO of Costa Rica's Call Center. From his daring move at 27 to Costa Rica, to building a thriving business, Richard shares his journey of courage, innovation, and the power of speaking a second language. Listeners will discover the importance of vulnerability, embracing challenges, and the art of communication in achieving success.

Key Takeaways:Embrace Change: Richard's move to Costa Rica exemplifies the courage to embrace change for personal and professional growth.Language as a Leverage: Mastery of a second language can be a significant advantage in the global market.Vulnerability Equals Strength: Openness and authenticity pave the way for meaningful connections and success.The Power of Persistence: Overcoming challenges through perseverance and a positive mindset.Importance of Soft Skills: Effective communication and empathy are key in leadership and business.Leveraging Past Experiences: Every past experience can be a stepping stone for future opportunities.

https://youtu.be/rNlJTfrVGcg

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Vera Thomas Show with guest CEO Richard Blank. An effective communication at work via Happy Tones. 

"The Vera Thomas Show" is a podcast and likely a live online show focused on personal development, motivation, and education, aiming to uplift and inspire listeners through discussions on various life topics with a focus on encouragement and empowerment; it is hosted by a person named Vera Thomas.

"Effective communication at work, at home, in our society is not so much about what we do or say; it is more HOW we do or say!!!! Join in the conversation on Happy Tones for a Happy Life!!!!! Streamed live on Mar 7, 2023 with Richard Blank.

https://youtu.be/nS1YiahLkCc

Vera is an ICF Certified Life Coach work with parents, children, fathers, and individuals. She is a Classroom Management Consultant, International Speaker, Trainer, Mediator, Poet and 24x Best Selling Author. She has worked with individuals, companies, non-profit organizations, schools, and churches engaging youth and adults for over 30 years. The Vera Thomas Show is a weekly show live on Tuesdays and Thursdays at 7pm EST.  

Television Host, Paradigm TV Network and e360 TV "Thriving Women Network". 

Vera Thomas, Certified Life Coach, International Speaker, Trainer, Mediator, and Poet

22x Best Selling Author, Producer of a twice weekly podcast/radio show “The Vera

Thomas Show”. 

Her show is on Tuesdays and Thursday 7pm EST.

Vera has worked with companies, organizations, schools, churches, and non-profits developing,

designing, and delivering soft skills training and leadership programs.

Being a poet, she developed an afterschool program allowing students to express through poetry, short story, song

or rap. She teachers presentation skills and vision boards. Other programs for youth include an

all-school assembly “I Believe In Me”, an anti-bully program called “Using My Power”, and “My

Greatness” is designed to increase self-esteem and confidence. “Instilling Greatness in Myself

and My Children” - Parents examine attitudes and behaviors that impact on their children’s life.

Vera is available for companies who want to transform their teams or families who

want to transform their lives.As a Certified Coach, Vera works with families.

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The Weekly Vasl With Ahad podcast guest Richard Blank Costa Ricas Call Center

Ahad embarks on a podcasting adventure with the goal of facilitating challenging dialogues. His mission is to help people have difficult conversations easily. By bringing topics out in the open, he aims to empower individuals to be able to have nuanced conversations and grow as individuals.

Watch him every Friday as he brings to your screens fresh podcast with a brand new topic.

Mindful Musings

Your Weekly Dose of Knowledge

In the realm of human interaction, there exists a trove of conversations shrouded in silence—topics that tiptoe around our thoughts, rarely daring to emerge into the open. These are the conversations that dance at the fringes of discomfort, lingering on the periphery of our awareness. At Vasl, we make those conversations happen.

Making Difficult Conversations Easier

In an increasingly digital age, where screens often take precedence over face-to-face interactions, there exists an insatiable need to explore the very essence of what defines us as humans – our connections.

https://youtu.be/fsQZZ_x-dV4

https://youtube.com/shorts/GDAg5TLdJbs

https://youtube.com/shorts/IitKvz2z3bQ

https://youtu.be/VfZ2EyS8ZH0

https://youtube.com/shorts/RGG8DBKaCSA

https://youtu.be/RGG8DBKaCSA?si=F9wsa6KC0EvSqgR7

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Unloaded and Uncovered Podcast with Magda Desir. A different path in life with Richard Blank.

Unloaded and Uncovered Podcast is based on my struggles in life, viewpoints, opinions on popular topics and pop culture (every now & then), and an unconventional way for me to uncover and unload whatever it is that is on my chest. I love the no-filter, no-holds-barred aspect of my podcast because when I've said all that I can say, I feel like a heavy weight has been lifted off of my shoulders

Richard got to where he is in life by getting past parents guilt and not doing what others want you to do.The entire time I was editing these reels and short clips, I couldn’t help but smile and say yaaaaassss Richard. I asked Richard what advice he would give to someone who may be listening or watching who are having a difficult time with NOT wanting to do what their parents want them to do. Richard talks about how he took a different path in life by being inspired by what his great grandfather accomplished as an immigrant from Romania/Russia. 

https://youtu.be/V6-ATapmBBY

https://youtube.com/shorts/G6TyFvOTq7M

https://youtu.be/lbte-SNguGw

https://youtube.com/shorts/ZDeij6LJpik

https://youtube.com/shorts/kV1u05ZwfeQ

https://youtube.com/shorts/E15E0h0pK1Q

Hosted on Acast. See acast.com/privacy for more information.

Pura Vida and Pinball: Building a Business in Costa Rica

Unfiltered Discussions is a podcast focused on talking about tough subjects and pivotal moments. Host, Brian Howard, talks with his guests about the moments that have impacted them and how they were able to grow and move forward.

Brian Howard

Founder and Host

Unfiltered Discussions is Brian's passion project. He has long had an intrigue for discussing heavy topics and getting to know people. This project is meant to give people a voice, a platform, to share and learn from others.

https://youtu.be/u9-DjTc7iAA

Brian is the father of a beautiful daughter named Rebecca. He lives in Northern Nevada and has worked in the financial sector for most of his career. Brian is a lifelong fan of the Dallas Cowboys, and in his free time, he enjoys spending time with friends and loved ones.

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  

Hosted on Acast. See acast.com/privacy for more information.

Where we dive deep into the minds of successful CEOs and business owners. Each episode features a candid conversation about their journey, exploring one failure, one success, and the invaluable lessons learned along the way.

Hosted by Dr. Thomas Trautmann, this podcast aims to uncover the strategies that drive real business growth and success. Whether you're an aspiring entrepreneur or a seasoned executive, tune in to gain insights that can help you ethically persuade and achieve your business goals.

When you know from the start that your life won't be the one your parents thought for you, when you grab crazy opportunities and use your guts to drive you, you get the amazing life of Richard Blank! Learn his amazing lessons in this episode!

Hey there fellow CEO, Executive, Business Owner, welcome to Happy Brains, where your "What ifs?" become reality!

As a CEO, executive, or business owner, you understand the relentless demands of leading an organization while striving for personal fulfillment. The challenges of balancing growth, achievement, and retention can often feel overwhelming. But there is a way to Get More! without losing reputation nor resources!

Actionable Brain Science has been created to address these deep-seated frustrations and drive meaningful progress in both your professional and personal life.

In today's competitive business environment, it's not enough to merely keep up; you need to excel. This means continuously expanding your influence, accomplishing ambitious goals, and securing the future of your business and personal endeavors. However, this journey is fraught with subconscious fears and frustrations that can impede your progress.

Discover the three core principles:

Get More: Satisfy your desire for growth, recognition, and progress. CEOs and business owners are often driven by the need to expand their influence and see tangible results. By addressing the frustration of unfulfilled potential, you can achieve greater recognition and substantial growth.

Achieve More: Fulfill your inherent drive to accomplish significant goals and overcome challenges. The fear of underachievement or wasted potential can be paralyzing. Our approach helps you set and achieve high standards, proving your resilience and capability in the face of business obstacles.

Retain More: Secure the stability and long-term success you strive for. The fear of losing what you've built, whether it's financial security, key talent, or market position, is a common concern. By focusing on retention strategies, you can ensure ongoing success and stability for your business and personal life.

https://youtu.be/b6qjFonXQxg

Hosted on Acast. See acast.com/privacy for more information.

Trench Leadership: A Podcast From the Front. EP64 hosted by Simon Kardynal. Putting Fear Into Perspective featuring Richard Blank

HELPING EMERGING LEADERS BUILD UPON THEIR LEADERSHIP FOUNDATION.Emerging leaders carry the burden of leading ‘in the trenches’, often feeling overwhelmed as they travel along their new role as the leader. In Trench Leadership: A Podcast From the Front, I use my personal and professional experience, my education (Master of Arts in Leadership), and guests to provide advice, inspiration, and practical tools to help emerging leaders find their path right in the trenches, helping them be the leader they want to be.

Fear is the most basic of human instincts. We need it to tell us when to be cognizant of impending danger.

The challenge with fear is that it can, and wants to, take over. Fear wants to keep us inside our comfort zones, keep us safe, secure in the knowledge that if we don’t push ourselves, we can’t get hurt.

But the question is, how can we, as leaders, harness the power of fear to not only survive, but thrive?

And so, in this episode, you’ll hear from Richard Blank, CEO for Costa Rica’s Call Centre, who will talk about his experiences with fear in the workplace. Richard will use his personal and professional examples to talk about how emerging leaders can live with their fear, use it to create strong and powerful teams. Lastly, Richard will give practical advice to leaders so they can use their fear to help themselves and their teams thrive.

https://youtu.be/T6NFa3z5Xgc?si=Wc8z-QiLXTwd7FNk

Hosted on Acast. See acast.com/privacy for more information.

THED Talks is a podcast for theatre teachers and theatre education students. Dr. Jimmy Chrismon, Theatre Education professor at Illinois State University, brings you stories and interviews from experienced K-12 theatre teachers, current theatre education majors, and professors of theatre education that will warm your heart, renew your faith in teaching, and provide resources to better your practice in your theatre classroom. Pour the coffee, relax, and join us for heart-warming conversations and practical advice from practitioners making a difference in students' lives each and every day!

This week Jimmy talks with teaching and linguist artist and CEO of Costa Rica’s Call Center, Richard Blank! He talks about producing speech artists, script writing and role-playing, and calculated risk-taking!

https://youtu.be/MRP7yd_-_2o?si=QTGuFFDDeuwgdpYY

Dr. Jimmy Chrismon is a theatre educator with 17 years of experience in the public schools of North and South Carolina. He currently teaches full time as an Associate Professor of Theatre Teacher Education at Illinois State University. He was an adjunct theatre faculty member at Winthrop University and Central Piedmont Community College. He has acted, directed, designed, and produced professionally for 25 years. He received his Bachelor of Arts Degree in Theatre Education from The University of North Carolina at Charlotte where he was a North Carolina Teaching Fellow. He received his Master of Education Degree in Theatre Education from The University of North Carolina at Greensboro. He received his Doctor of Education Degree in Curriculum and Instruction from Gardner-Webb University. He has also worked for The Children’s Theatre of Charlotte and The Lake Norman School of the Arts. He received the 2022 Johnny Saldana Award for Outstanding Professor of Theatre Education from the American Alliance for Theatre and Education. He has published articles in notable journals. His research includes effective theatre teachers, intimacy direction, wellness practices for theatre teachers, and trauma-informed practices in theatre education. He is a consent forward artist, an Intimacy Director., workshop leader, and guest speaker He currently resides in Bloomington, Illinois.

Dr. Chrismon’s acting credits include: The Curious Incident of the Dog in the Nighttime, Lonely Planet, Doubt: A Parable, Company, The History Boys, Godspell, Shadow Box, The Baltimore Waltz, Tick, tick..Boom… 

Hosted on Acast. See acast.com/privacy for more information.

The Yakking Show by Peter Wright & Kathleen Beauvais. A Costa Rica story- EP 182 with Richard Blank.

Guiding You to Health, Balance, and Wholeness Your go-to channel for expert advice, practical tips, and inspiring ideas to elevate your mental and physical well-being. Join our community of like-minded individuals who are committed to achieving a harmonious and fulfilling life. Discover transformative techniques to enhance your mental resilience, boost your physical vitality, and find contentment in every aspect of your journey. 

Get ready to unlock your potential, cultivate balance, and embrace a life of joy and fulfillment. Embark on a transformative path towards holistic wellness.Richard Blank, CEO of costaricascallcenter.com talks to Peter and Kathleen about building a world-class call center business, training bilingual telemarketers and providing exceptional levels of service to international clients. Richard tells us his success secrets.

https://youtu.be/cT2lA4ZEIHU?si=y15i7f-xqJRRWkFq

The Yakking Show was born out of a desire to give entrepreneurs, self employed professionals, authors, and other creative people a platform to talk about themselves, their services and their products.The show that provides you with a greater range of actionable business ideas than almost anywhere else on the internet.In March 2020 at the start of the global disruption caused by the coronavirus, we wanted to do something to fill the gap caused by the sudden end of live networking events and to lighten the dark mood that had settled on the world.

The show gives you an opportunity to tell your story in an informal conversation with Peter and Kathleen, experienced and successful audio and video podcast hosts.Podcast appearances are more authentic than corporate publicity videos.We do all the work, you just show up on Zoom, we record, edit and publish video and audio versions on all the major video, audio platforms and social media.We provide you with links to the finished video and audio uploads to share on social media, embed on your website, and use in promotional material.We have an international audience made up of diverse business, community, industry and consumer participants. You may qualify as a participant for our Premium Content series in which case you will be featured in longer interviews with more opportunities to showcase your business.

Timeline

05:00 Adapting to a new culture

06:20 What makes Richard successful

09:40 Active Listening

12:30 Training at-home workers

14:00 Dealing with angry and upset callers

17:00 Dedicated Practice

20:50 Long lines & potholes

23:23 Phonetic micro expressions

28:47 Fortune favours the brave

30:01 Positive escalations

Hosted on Acast. See acast.com/privacy for more information.

This show is for business owners who want to overcome the frustration of being overlooked. Fellow entrepreneurs share strategies, tools, and case studies that they use to get the recognition they deserve. Interviews are published as podcasts and vodcasts and transcribed. The articles are published across numerous social channels, and the best are curated into books available on Amazon and other online stores.

Richard Blank , the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad.

He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers.

https://youtu.be/N2dczplOAeY

A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication.

On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank.

Hosted on Acast. See acast.com/privacy for more information.