Check out this scenario… Two people call customer service at the same time to complain about the same thing. One person gets connected to a rep in a few seconds, the other has to wait on hold for a long time. What’s up with that? My producer Miranda joins us to talk about your customer lifetime value, a number many companies use to determine how much you’re worth for the long term and how nice they’ll treat you. Next, there is a chemical derived from a cactus-like plant in Morocco that is so hot, it destroys nerve fibers, but in a good way. The substance known as RTX has emerged as a promising new painkiller. It destroys certain nerve fibers that signal pain, and could be a new tool to help free us from the grasp of opioids. Matt Simon, Science journalist at Wired, joins us for the potential new painkiller. Finally, scientists have discovered a “Super Earth,” a planet that is much bigger and colder than ours, orbiting around a nearby star. How big? Three times the mass of Earth. How Cold? Over 230 degrees below zero. Doyle Rice, Science reporter at USA Today joins us for what to know about this “Super Earth.”

Learn more about your ad-choices at https://www.iheartpodcastnetwork.com

See omnystudio.com/listener for privacy information.