Toyota, Motorola, FedEx — as different as their products may be, they share at least one secret ingredient: an investment in training their employees to become leaders, and to learn critical, creative problem-solving skills.

Why, then, doesn’t the public sector invest as deeply in supporting the evolution and advancement of its workforce? 

This episode welcomes Brian Elms, the CEO and Founder of Change Agents Training, which focuses on creating employee-driven innovation programs around the country. Brian Elms revolutionizes the way governments deliver services, and now is sharing the secret to better customer service in cities.

Subscribe to get notified of new episodes every other week from The Philadelphia Citizen.