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What Month Do I Count Churn?
In episode #85, I address churn tracking. Finance and Customer Success like to track churn dates differently.
- What is churn? When the customer completely leaves us.
- How finance tracks churn
- How Customer Success tracks churn
Subscribe to Ben’s SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page
SaaS Metrics courses here: https://www.thesaasacademy.com/
Join Ben’s SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout
Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray
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By Ben Murray
4.6
1111 ratings
In episode #85, I address churn tracking. Finance and Customer Success like to track churn dates differently.
- What is churn? When the customer completely leaves us.
- How finance tracks churn
- How Customer Success tracks churn
Subscribe to Ben’s SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page
SaaS Metrics courses here: https://www.thesaasacademy.com/
Join Ben’s SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout
Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray
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