Foundation Automotive Group’s Fixed Operations Analyst, Angela Willoughby, joins Russell B. Hill and Charity Dunning to discuss how she gauges return on investment, what she looks for in vendors, and what she expects from professional relationships. She also gets very real about family, the value of good health and so much more. This is a CAN’T MISS conversation and one of our best episodes ever!

CHECK OUT WYNN'S!
In 1939, Wynn’s created the Automotive Performance Chemicals segment. Since then, Wynn’s has continued to provide professional service facilities with the highest level of support, innovation, performance, and profitability. Support those who support us: https://www.wynnsusa.com?utm_source=wtf&utm_medium=sponsorship&utm_campaign=wtf_sponsorship
https://youtu.be/LtiPZn-Ax7g

GET TRANSPARENT WITH REPAIRPAL
We are so grateful to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transparency is a hot topic in the industry right now, and RepairPal does it best. Check them out at:
https://repairpal.com/?utm_source=WTF&utm_medium=video&utm_campaign=sponsorship

BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
www.linkedin.com/company/fixed-ops-marketing
https://www.youtube.com/channel/@fixedopsmarketing
Get watch and listen links, as well as full episodes and shorts:
www.fixedopsmarketing.com/wtf

Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
#podcast #automotive #fixedoperations #servicedepartment #fixedopsmarketing

You'd probably assume someone whose worked in automotive as long as Chris McPhillips from Sutherlin Automotive would be passionate about cars and everything that goes in to them. Well...nope!

CHECK OUT WYNN'S! In 1939, Wynn’s created the Automotive Performance Chemicals segment. Since then, Wynn’s has continued to provide professional service facilities with the highest level of support, innovation, performance, and profitability. Support those who support us: https://www.wynnsusa.com

GET TRANSPARENT WITH REPAIRPAL We are so grateful to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transparency is a hot topic in the industry right now, and RepairPal does it best. Check them out at: https://repairpal.com

BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtf

Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #solutions #dealership #fixedoperations #sales

Automotive has allowed Chris McPhillips to help so many others achieve their goals and dreams over the course of his career.

CHECK OUT WYNN'S! In 1939, Wynn’s created the Automotive Performance Chemicals segment. Since then, Wynn’s has continued to provide professional service facilities with the highest level of support, innovation, performance, and profitability. Support those who support us: https://www.wynnsusa.com

GET TRANSPARENT WITH REPAIRPAL We are so grateful to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transparency is a hot topic in the industry right now, and RepairPal does it best. Check them out at: https://repairpal.com

BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtf

Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #solutions #dealership #fixedoperations #sales

Chris McPhillips talks about an important issue facing dealerships around the US: is there a tech shortage? Well is there?! Listen and find out.

CHECK OUT WYNN'S! In 1939, Wynn’s created the Automotive Performance Chemicals segment. Since then, Wynn’s has continued to provide professional service facilities with the highest level of support, innovation, performance, and profitability. Support those who support us: https://www.wynnsusa.com

GET TRANSPARENT WITH REPAIRPAL We are so grateful to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transparency is a hot topic in the industry right now, and RepairPal does it best. Check them out at: https://repairpal.com

BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtf

Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #solutions #dealership #fixedoperations #sales

Sutherlin Automotive VP Chris McPhillips discusses the current struggles of selling new vehicles and how important it is to retain service customers.

CHECK OUT WYNN'S! In 1939, Wynn’s created the Automotive Performance Chemicals segment. Since then, Wynn’s has continued to provide professional service facilities with the highest level of support, innovation, performance, and profitability. Support those who support us: https://www.wynnsusa.com

GET TRANSPARENT WITH REPAIRPAL We are so grateful to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transparency is a hot topic in the industry right now, and RepairPal does it best. Check them out at: https://repairpal.com

BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtf

Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #solutions #dealership #fixedoperations #sales

No matter how efficient you are, you can always improve the customer experience. Chris McPhillips from Sutherlin Automotive elaborates.

CHECK OUT WYNN'S! In 1939, Wynn’s created the Automotive Performance Chemicals segment. Since then, Wynn’s has continued to provide professional service facilities with the highest level of support, innovation, performance, and profitability. Support those who support us: https://www.wynnsusa.com

GET TRANSPARENT WITH REPAIRPAL We are so grateful to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transparency is a hot topic in the industry right now, and RepairPal does it best. Check them out at: https://repairpal.com

BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtf

Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #solutions #dealership #fixedoperations #sales

We talk with Chris McPhillips about improving process as a means of improving profits, rather than discounting.

CHECK OUT WYNN'S! In 1939, Wynn’s created the Automotive Performance Chemicals segment. Since then, Wynn’s has continued to provide professional service facilities with the highest level of support, innovation, performance, and profitability. Support those who support us: https://www.wynnsusa.com

GET TRANSPARENT WITH REPAIRPAL We are so grateful to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transparency is a hot topic in the industry right now, and RepairPal does it best. Check them out at: https://repairpal.com

BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtf

Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #solutions #dealership #fixedoperations #sales

Chris McPhillips discusses the high standards he has for himself and his employees, Keeping the focus entirely on the customer experience.

CHECK OUT WYNN'S! In 1939, Wynn’s created the Automotive Performance Chemicals segment. Since then, Wynn’s has continued to provide professional service facilities with the highest level of support, innovation, performance, and profitability. Support those who support us: https://www.wynnsusa.com

GET TRANSPARENT WITH REPAIRPAL We are so grateful to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transparency is a hot topic in the industry right now, and RepairPal does it best. Check them out at: https://repairpal.com

BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtf

Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #solutions #dealership #fixedoperations #sales

By getting to know his guests and their stories, Chris McPhillips has built lasting relationships that help him develop compelling service offers.

CHECK OUT WYNN'S! In 1939, Wynn’s created the Automotive Performance Chemicals segment. Since then, Wynn’s has continued to provide professional service facilities with the highest level of support, innovation, performance, and profitability. Support those who support us: https://www.wynnsusa.com

GET TRANSPARENT WITH REPAIRPAL We are so grateful to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transparency is a hot topic in the industry right now, and RepairPal does it best. Check them out at: https://repairpal.com

BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtf

Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #solutions #dealership #fixedoperations #sales

Automotive is always changing and no one knows that better than Sutherlin Automotive Vice President of Fixed Operations, Chris McPhillips! Chris talks extensively about the customer experience, his passion for helping others realize their goals, and how listening has helped him achieve his dreams in the automotive business. Plus he shares his thoughts on process improvement, hiring and retention, and the high standards he holds himself and his employees to. It’s a fascinating and insightful conversation we’re having, don’t miss it!

CHECK OUT WYNN'S! In 1939, Wynn’s created the Automotive Performance Chemicals segment. Since then, Wynn’s has continued to provide professional service facilities with the highest level of support, innovation, performance, and profitability. Support those who support us: https://www.wynnsusa.com

GET TRANSPARENT WITH REPAIRPAL We are so grateful to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transparency is a hot topic in the industry right now, and RepairPal does it best. Check them out at: https://repairpal.com

BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtf

Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #solutions #dealership #fixedoperations #sales