What The Luxe

What The Luxe

By Matter Of FormBusinessArtsMarketingDesign
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What The Luxe episodes

  • 49. The Orient Express Method: Hugh Wahla on Trading Corporate Survival for Life Purpose

    Hugh Wahla's story reads like a modern parable about the hidden costs of conventional success. After building Urban Outfitters' European empire and revitalising The Conran Shop as CEO, executive burnout and panic attacks revealed what he calls "survival disguised as achievement." Through meditation, sobriety, and abandoning SMART goals for outrageous meta goals like learning to swim at 53, Hugh transformed from navigating life like a "speedboat dodging obstacles" to riding the "Orient Express"—where presence replaces performance anxiety and purpose trumps traditional metrics of success.

    59 min
  • 48. The Hospitality Takeover with Alexander Robertson, VP of Brand, Digital and Loyalty at Jumeirah
    "Luxury is madness," declares Alex Robertson, and he should know. With a career spanning Ogilvy, Dubai Tourism, Etihad and now Jumeirah, he's spent years proving that the best hospitality experiences come from embracing that beautiful irrationality. Alex dismantles the tired luxury playbook. No corporate welcome rituals forced on jet-lagged families. No pretension masquerading as sophistication. Instead, Jumeirah delivers what Alex calls "joyful authenticity"—think doormen who remember your fist bump three years running, not because they're programmed to, but because genuine warmth travels. We unpack Jumeirah's ambitious plan to double its portfolio by 2030 while preserving what makes Arabian hospitality magnetic. Alex reveals why luxury hospitality has become the industry other sectors are studying, the tension between moving "ocean liners" and staying nimble, and his controversial take on what's actually destroying the guest experience. From motorcycle philosophy to the psychology of paying a premium for experiences you can't take home, this conversation cuts through industry noise to examine what happens when you refuse to commoditise wonder.
    46 min
  • 47. Building ROAR AFRICA: Founder & CEO Deborah Calmeyer on Conservation, Business, and Market Strategy
    Growing up during Zimbabwe's Bush War, Deborah Calmeyer moved to New York at 24 and built ROAR AFRICA from a side project to help her zoologist father into a leading luxury safari operator. Now she runs 200+ trips annually across a continent where geography comprehension and operational logistics challenge even seasoned travel companies. Our host Fred Moore examines Deborah's business model, built from her unique perspective across multiple worlds—a childhood in the Zimbabwean countryside and decades living between the urbanity of New York and Cape Town. The conversation covers her operational philosophy of removing friction points, from hot espresso waiting on runways to managing complex multi-country itineraries through destinations like Botswana's Okavango Delta (Deborah's top recommendation). They discuss the economics of conservation tourism, high-value low-traffic models, and the measurable impact of COVID-19 on wildlife protection when tourism ceased. Deborah explains her deliberate strategy of building a predominantly female-led company in a traditionally male-dominated industry, the challenges of scaling supplier networks, and her private jet initiative connecting multiple destinations efficiently. An episode exploring market positioning, operational excellence, and how conviction-driven leadership can reshape entire industries.
    40 min
  • 46. From Wall Street to 30,000 Feet: How VistaJet President, Leona Qi, Built Her Path in Private Aviation
    From Wall Street to aviation boardrooms, some career pivots reveal more about leadership evolution than industry mechanics. Leona Qi's journey from finance to becoming President of VistaJet US offers insights into navigating male-dominated sectors, building operational excellence, and redefining what executive presence looks like in luxury industries. With women representing less than 5% of aviation executives, Leona discusses the misconceptions about career paths in the sector, the importance of mentoring emerging female leaders, and her prediction that the next decade will see the greatest wealth transfer to women in history. She shares how Wall Street taught her to manage risk with imperfect information—a skill that translates beyond trading floors. The conversation explores her philosophy on long-term thinking in an instant-gratification world, why globalisation requires radical localisation, and the small details that signal understanding of different markets. Qi reflects on the privilege of witnessing customers' journeys from startup funding rounds to IPO celebrations, and her vision for a future where female business leaders are simply called "business leaders."
    27 min
  • 45. Truths of The Trade with Anthony Costa, Head of Hospitality and Lifestyle at Candy Capital
    Anthony Costa has spent three decades at the pinnacle of luxury hospitality—from the Burj Al Arab to the flagship Mandarin Oriental in Hong Kong. Now Head of Hospitality and Lifestyle at Candy Capital, he's bringing world-class service to luxury residential living. In conversation with Anant Sharma, Anthony reveals how Japanese business culture shaped his leadership style, why he secretly flew Copenhagen's Noma restaurant to Tokyo for five weeks, and how he created a legendary pizza bar with just $49,990. We explore hospitality's evolution from his father's era of innkeepers to today's KPI-obsessed industry, why Anthony thinks five-star ratings need a complete reset, and how luxury has shifted from ostentatious displays to meaningful storytelling. He shares insights on leading across cultures, the irreplaceable human elements that AI can't replicate, and why recognition matters more than amenities.
    53 min
  • 44. Clint Nagata, Founder of BLINK Design Group, on Building a $30M Business by Saying No to Gold-Plated Luxury
    Most sensible people don't leave a partnership at WATG to start over. But Clint Nagata isn't most people. He's built BLINK Design Group into a $30M+ business by doing the opposite of what luxury hospitality expects—local stone over Italian marble, restraint over ostentation, stories over spectacle. His Six Senses Kyoto channels centuries-old philosophy while his projects across Asia prove that the best luxury doesn't shout. But this isn't about zen minimalism or cultural tourism. It's about something more interesting: how to solve problems you can't articulate, why the journey matters more than the destination, and what happens when you design for the mood, not the moment. Clint talks about the strange intimacy of family vanity projects, why he wakes up at 4am with design solutions, and his prediction that luxury is becoming dangerously exclusive. Plus the uncomfortable truth about sustainability in hospitality and why his favourite project is always the next one. 50 trips a year. One philosophy: different but familiar. And proof that sometimes the most interesting work happens when you stop trying to impress people.
    38 min
  • 43. Obfuscation, AI & the Romance of Luxury: A Conversation with Winston Chesterfield, Founder of Barton Consulting

    In this episode of What The Luxe, we sit down with Winston Chesterfield—founder of Barton and one of the most incisive minds in wealth intelligence and luxury brand consultancy. Together, we unpack the nuanced behaviours of high-net-worth individuals, and why understanding their motivations requires far more than just access.

    Winston argues for the enduring power of heritage and storytelling in luxury, cautions against AI-induced homogeneity, and challenges the notion that transparency is always a virtue. From the 'engineered mystique' of luxury to the ethical paradoxes of indulgence, this conversation offers rare insight into the psychology of value—and how the world's most discerning audiences navigate it.

    Expect candid takes on category clichés, intelligent provocations around brand behaviour, and a potent reminder that luxury isn't about price—it's about perception.

    53 min
  • 42. Life Aboard The World's Only Residential Ship, with Jessica Hoppe, President & CEO of The World

    While most of us anchor ourselves to addresses, Jessica Hoppe oversees something decidedly more fluid. As CEO of The World—the only privately-owned residential ship in constant motion—she manages a community of 300 residents who live aboard year-round, travelling to over 1,000 ports every three years. Unlike traditional cruising, this is residential life at sea—complete with private apartments, community governance, and the kind of social dynamics you'd expect when successful people choose to live together in a space that's always moving. Speaking to Anant Sharma in the global cruise capital of Miami, Florida, Jessica reveals the intricacies of planning itineraries two years in advance, how to manage floating democracy, and why some of the world's most accomplished individuals have traded permanent addresses for permanent motion.

    Find out more about The World here.

    44 min
  • 41. Trust, Truth and Time in Mental Healthcare with George Broke, COO of The Soke

    George Broke, COO of The Soke, joins Fred Moore to discuss how mental healthcare is evolving beyond traditional clinical models toward a premium, hospitality-driven approach. From their unique client services team that acts as healthcare concierges to daily multidisciplinary meetings that ensure no practitioner works in isolation, George explains how The Soke is addressing the fragmented UK mental health landscape. The conversation explores the concerning rise in under-35 suicide rates, the shift from crisis-driven to preventative mental health approaches, and why George believes we're living through a crisis of safety rather than just mental health. We also delve into The Soke's international expansion strategy, the challenge of regulation and George's personal journey from banker to healthcare innovator.

    54 min
  • 40. Travel as Education and Multi-Generational Adventures with Tom Barber, Co-Founder of Original Travel

    Tom Barber, co-founder of Original Travel, joins special edition host Aditi Arora, Consultancy Director at Matter of Form, to discuss the evolution of luxury travel and the post-pandemic boom in three-generational trips that are reshaping how families experience the world together. From grandparents funding transformative journeys to parents seeking deeper connections with their children through travel, Tom explores why multi-generational adventures have become one of the industry's fastest-growing segments. We delve into the concept of "stealth learning"—subtly nurturing children's emerging interests through travel—and why Tom believes the best trips focus on transformation rather than just destination. Tom shares insights from 22 years in the industry, from the early Big Short Breaks offering to today's focus on authentic cultural immersion, responsible tourism, and creating experiences that genuinely change who you are rather than just where you've been. The conversation touches on combating over-tourism, the shift from Instagram-driven travel to emotion-focused journeys, and why Tom's own children have become his best travel critics and inspiration for family-focused offerings.

    45 min

About What The Luxe

From the publisher's feed

What makes something worth more than the sum of its parts? Why do certain brands command belief whilst others struggle for attention? What does 'luxury' even mean? What qualifies?