In this week’s episode, I talk to you about the 3 roles of your front desk. Role one the voice of the company/salesperson or intake personal. Role two the face of the company/ customer service person. How most practices set up role two for failure. Finally, role three is the admin or back-office personal. 

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about The 4 Phases of Your Patient's Lifecycle. 

Phase 1: Attraction phase or brand awareness

Phase 2: The golden moment

Phase 3: Course of care

Phase 4: Post-course of care to engagement 

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the patient lifecycle. How do you create patients success? Why your team needs to be dialed into the patient's process. Focusing on the patient experience is a waste if you have not focused on their lifecycle first. Creating systems to create the patient experience. 

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about a mindset shift I began implementing beginning of last year that helped grow my business. You need to focus on the process, not the outcome! You CANNOT control the outcome. The longer you are on a call the more uncertainty you create. The biggest reason for adhering to the process. 

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about 10 point checklist for every new patient phone call. Learn how to listen. Use this tool to get patients to arrive pay and stay. 

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about Four things your front desk must do on all new patient calls! Why should a new patient arrive? What should they be expecting? Last, Who will they see and what should know before hanging up?

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the one question that perplexed me. Differentiate yourself from others. Find out what the patient wants, needs from us then sell them on that. 3 things all (Potential) New patients want.  

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about what is the goal of the first call with a new patient? How should you start every call? Answer why will they pay and stay? 

Bonus: What shouldn't you say on a call?

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about changing your mindset to serve the patient. What is behind a lead conversion? Marketing is the start of the patient journey. YOU DO NOT NEED MORE NEW PATIENTS! Think of long-term solutions, not one month.  

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about some things that maybe some of you know but not all of and one thing you will never guess.  Why me and my wife moved from California to Philadelphia. What is my favorite baseball team? What is my drink of choice? What 99% percent of you don't know about me?  

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!