Broken elevators and escalators have been a common headache for Sound Transit riders, and have plagued the Seattle area light rail system for years.

While the agency aims to have 95 percent of escalators, and 97 percent of elevators running on a given day, the current outages are roughly twice that rate.

We talk with Sound Transit about these issues, but first wanted to get the perspective of the people most negatively affected when an elevator or escalator is out of service.