Emma meets Heather Walker, Chief Operating Officer at Royal Ballet and Opera (RBO) in London, where she's responsible for planning and coordinating a range of services to support across technical and production estate, visitor experience, technology and administration.

A major focus is the renewal of the estate, ensuring that sustainability is at the heart of fabric and plant upgrades, and that audiences, artists and staff benefit from changes to the environment and the technology running its services. Previous to becoming COO, Heather was project director at RBO.

Look out for our upcoming behind-the-scenes episode at RBO.

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