First up, Jay and Andrew dive into the art  of effectively documenting workflows. How do you avoid the pitfall of keeping everything in your head?

Next, they explore the world of AI and how it can be used to address frequently asked customer queries.

Then Jay shares a story of transitioning a process from digital to analog, prompting a discussion on the pros and cons of both digital and analog methods. When do you embrace digital tools and when do you stick to the tried-and-true analog methods?

All that and more in this episode of Lean Built.