Globalization and deindustrialization have brought with them a sense among American workers that the good jobs they could once count on have disappeared. As family-supporting careers evaporate, service jobs with lower pay and unpredictable hours take their place in many communities across the country.

Zeynep Ton, professor of practice at MIT’s Sloan School of Management, joins Oren to discuss what a better future of work could look like. The two talk through what a “good job” means today, in a world where frontline service-sector work dominates U.S. employment. Plus, they unpack why stability, career growth, and supportive pay for the jobs that already exist—rather than a focus on training for the “jobs of the future”—is vital to supporting America’s workers.

Further reading:

• “Building a Strong U.S. Middle Class Requires High-Productivity, High-Dignity Service Jobs,” by Zeynep Ton