What happens when a person appears at a veterinary clinic claiming to be a pet’s owner? How do veterinary professionals know they’re the rightful - and legal - owner? How does the client prove it? Who can make medical care decisions and how do we hold them accountable? Viewfinders, there’s a lot more to discuss on this topic than simply, “I found this pet. Can I keep it? Thanks.” You don’t want to miss this one!

Hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle the tricky topic of how veterinary clinics determine who is a pet’s owner, who can make decisions, and, ultimately, who is responsible for paying?

Even more complicated, what happens when a spouse or partner rejects the other’s decision? If you’re like us, you’ve probably already experienced a bit of this, but don’t worry, we’ve got even more worst-case scenarios to share!

We also review how, and how far, should a veterinary practice go to ensure a pet parent is truly the “pet’s owner.” What happens when we ask too much - or too little - verification and things go horribly wrong (and they do)? As Dr. Ward says, “There are so many ways these situations can go sideways, it’s hard to keep your head on straight!”

Speaking of keeping your head, what happens when a spouse or partner claims their significant other “wasn’t in their right mind to make that decision”? The hits keep on coming in this episode!

Viewfinders, this is another tough topic our profession needs to do a better job addressing. By alerting you to potentially problematic scenarios, we hope you’ll be better prepared and able to create staff training and clinic policies to, as Beckie always says, “Get ahead of it!”