SaaS Metrics School

Why ARR Is So Often Misstated: 5 Questions to Get It Right

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Defining ARR is getting harder—not easier—as SaaS, AI, usage-based pricing, and hybrid business models evolve. In episode #345 of SaaS Metrics School, Ben Murray breaks down the five critical questions every ARR definition must answer to hold up with Boards, investors, and during due diligence.

Drawing on extensive research into how public tech companies disclose ARR in press releases and SEC filings, Ben explains why ARR is not “dead” but why vague or inconsistent ARR definitions undermine credibility, comparability, and company valuation. This episode provides a practical framework to help SaaS leaders, CFOs, and founders clearly define ARR in a way that supports accurate metrics, financial modeling, and investor trust.

Resources Mentioned

  • Blog post on ARR definitions and disclosure best practices: https://www.thesaascfo.com/cfos-guide-to-disclosing-headline-arr-numbers/
  • Ben's SaaS Metrics training: https://www.thesaasacademy.com/the-saas-metrics-foundation

    • You’ll Learn

    • The five questions every ARR definition must answer to be investor-ready
    • Which revenue types belong in ARR—and which should be excluded
    • The difference between revenue-based, contract-based, and hybrid ARR calculations
    • How public SaaS and AI companies annualize subscription and usage-based revenue
    • Common approaches for handling variable, consumption, and usage revenue in ARR
    • Why vague ARR definitions create confusion in fundraising and due diligence

      • Why It Matters

      • Clear ARR definitions improve credibility with investors and business leaders
      • Poorly defined ARR can negatively impact company valuation
      • Consistent ARR logic enables better KPI tracking and benchmarking
      • Transparent ARR disclosures reduce friction during fundraising and M&A
      • Accurate ARR supports stronger financial strategy and forecasting
      • Well-defined revenue categories improve accounting and financial systems

        •  

        ...more
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        SaaS Metrics SchoolBy Ben Murray
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