Words help us get where we want to go. Our words can make others feel better, or worse. Our words can diffuse difficult situations, or escalate them. This is why effective communication is so vital in every workplace. In this episode, listen as Quint Studer and our host Dr. Janet Pilcher discuss what leaders should avoid when it comes to communicating, and examples of ways words can be used effectively in a variety of workplace situations.

This episode addresses questions, such as:

• How can we converse with people in a way that draws them to lean forward and not pull back?
• What should we avoid at all costs when it comes to what we say? 
• What simple statement can be a game-changer in improving your relationships with others?

You can hear more from Quint at our upcoming 2-day virtual conference, Destination High Performance Pensacola 2020. Day 1 will focus on leadership tips, tools and considerations, and Day 2 will focus on building a vibrant community. The event is scheduled for October 28th and 29th. Register for free now.

Recommended Resources: Why the Words We Say Matter, Key Words at Key Times, Feedback that Inspires, Pause Perspective Process &  The Power of Perspective

Recommended Podcasts: Words Have Power, The Behavior that's Holding Leaders Back, Who Hears What When? & Increase Employee Engagement with Recognition