The way you treat people in business often matters more than the deal itself. Andrew and Jay talk about what happens when something breaks, an emergency hits, or you need a favor...and why companies that build goodwill get help while others get ignored. Drawing on real shop experience, customer behavior, game theory, and a Godfather analogy, they challenge the idea that business is a zero-sum game and argue that collaboration, trust, and shared wins quietly determine who survives and who doesn’t.

Before that they catch up on what’s happening in their shops, covering recent machine work, air and power challenges, and small automation ideas to reduce wasted effort. They talk through using AI for internal software, quoting, and understanding business data; they also talk through websites, first-mover advantage, practical 3D printing workflows, and more.