Variation represents chaos and unpredictability.  So in our business systems, which require consistency and repeatability to enable improvement, the concept of variation and its impact on performance is crucial for our Leaders to grasp.

Packed with eye-opening analogies, Director Consultant Warren Knight explains the complexities of variation, the significance of control charts and the long-term view, and why tampering with the system without understanding the root causes of variation is a no-go.

Here are some additional resources that you may find interesting:

• Podcast: Systems Thinking from a Leadership Perspective 
• Video: Control Charts in Action 
• Blog: 5 Things Every Leadership Team Should Know 

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