The Big Themes:
• We're not loyal to each other: I think you've got to breathe almost our hearts back into our organizations.
• Competitors are very aggressive: And they're enticing them with new programs at 20% rates. The salaries are getting kicked up just because they're paying more.
• Blindingly obvious: When we’re in the four walls, we forget the simple things. It’s really a clear and present demonstration of what your values and beliefs are.
• Empowerment is about decision rights: I don't feel like I'm making impact. I'm not trusted to do my job.

The Big Quotes:
“I'm not an Elon Musk fan boy, I think he has good qualities and bad qualities.”

“This is how we're enabling you to have more fun.”

“Are we so dumb as to think that people can't sense that?”

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