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Most people don't want your advice. They don't want you to fix their problem.
They just want to feel understood.
In this episode of Windshield Time, Chris Elmore and Brandon Cockrell unpack what it means to be a Super Communicator — someone who knows how to connect with people's needs before trying to change their minds.
They'll show you how DISC profiles, empathy, and body language can help you connect better — with your team, your customers, and your family.
Because once you know whether someone needs to be helped, heard, or hugged, you stop talking past people… and start reaching them.
You'll learn:
Why connection always comes before persuasion
How to adapt your communication to someone's DISC type
Why empathy builds trust faster than logic ever will
The three types of conversations (and how to spot them)
How great communicators make people feel seen
Communication isn't about words — it's about understanding.
📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/
FOLLOW + REVIEW
Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it.
By Chris Elmore4.7
3131 ratings
Most people don't want your advice. They don't want you to fix their problem.
They just want to feel understood.
In this episode of Windshield Time, Chris Elmore and Brandon Cockrell unpack what it means to be a Super Communicator — someone who knows how to connect with people's needs before trying to change their minds.
They'll show you how DISC profiles, empathy, and body language can help you connect better — with your team, your customers, and your family.
Because once you know whether someone needs to be helped, heard, or hugged, you stop talking past people… and start reaching them.
You'll learn:
Why connection always comes before persuasion
How to adapt your communication to someone's DISC type
Why empathy builds trust faster than logic ever will
The three types of conversations (and how to spot them)
How great communicators make people feel seen
Communication isn't about words — it's about understanding.
📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/
FOLLOW + REVIEW
Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it.

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