In this episode of The CAN Report, Captain Chad Criss from Austell (GA) Fire and Emergency Services opens up to host Mike Goldstein about how faith, family, and a deeply rooted desire to serve drive his firefighting career. He details how his late grandfather's community impact and a background in competitive sports shaped his dedicated, team-oriented approach to emergency response. He stresses the critical value of comprehensive EMS training—which makes up roughly 90% of department calls—and the need for leaders to invest patiently in underperforming recruits rather than passing them off to slower stations.