Does your company treat you like trash? In this episode, Frank and Ian dig into the underlying reasons for the miserable state of customer service. From unhappy employees to an overreliance on outsourcing and technology, we discuss steps any business can take to become more customer-centric (and thus, more profitable).

Does your company treat you like trash? In this episode, Frank and Ian dig into the underlying reasons for the miserable state of customer service. From unhappy employees to an overreliance on outsourcing and technology, we discuss steps any business can take to become more customer-centric (and thus, more profitable).

Why Your Customer Service Sucks (And What You Can Do About It)

Stop playing small and start winning the game of business. Let Me Speak To A Manager is the definitive podcast for management training, career navigation, and high-stakes negotiation. Hosted by Frank Cava and Ian Mathews, this show pulls back the curtain on what it actually takes to build wealth, lead elite teams, and master the psychology of business. Frank (CEO of Cava Companies) and Ian (CEO of 5on4 Group) bypass the fluff of "business school theory" to give you raw, actionable strategies from their 50 years of combined experience in Fortune 500 executive leadership and entrepreneurship. Each week, we dive into: <ul><li>Career Advancement: How to ask for a raise, land a promotion, and stand out in any company.</li></ul> <ul><li>Leadership &amp; Culture: Building high-performing teams and scalable business cultures.</li></ul> <ul><li>Sales &amp; Persuasion: Mastering the art of the deal and the psychology of marketing.</li></ul> <ul><li>The Success Mindset: Overcoming procrastination and glass ceilings to achieve your goals.</li></ul> Whether you are a first-time manager, an aspiring executive, or a founder building from scratch, Frank and Ian offer a unique, blunt, and often humorous "riff" on the triumphs and failures of the corporate world. Join us to get the inside track on how to make yourself the most valuable person in the room.

Business

Entrepreneurship

Careers

Management

Stop playing small and start winning the game of business. Let Me Speak To A Manager is the definitive podcast for management training, career navigation, and high-stakes negotiation. Hosted by Frank Cava and Ian Mathews, this show pulls back the curtain on what it actually takes to build wealth, lead elite teams, and master the psychology of business. Frank (CEO of Cava Companies) and Ian (CEO of 5on4 Group) bypass the fluff of "business school theory" to give you raw, actionable strategies from their 50 years of combined experience in Fortune 500 executive leadership and entrepreneurship. Each week, we dive into: Career Advancement: How to ask for a raise, land a promotion, and stand out in any company. Leadership & Culture: Building high-performing teams and scalable business cultures. Sales & Persuasion: Mastering the art of the deal and the psychology of marketing. The Success Mindset: Overcoming procrastination and glass ceilings to achieve your goals. Whether you are a first-time manager, an aspiring executive, or a founder building from scratch, Frank and Ian offer a unique, blunt, and often humorous "riff" on the triumphs and failures of the corporate world. Join us to get the inside track on how to make yourself the most valuable person in the room.

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Why Your Customer Service Sucks (And What You Can Do About It)

Why Your Customer Service Sucks (And What You Can Do About It)

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