FULL SHOW NOTES
https://podcast.nz365guy.com/446 

• William  McLendon shares about his family and his love for food, particularly barbecue. They also discuss his reading interests, which currently revolve around technology and customer service. 
• Are you curious about the life of a solution architect? In this episode, William McLendon shares his journey and what he enjoys about his work. 
• Want to learn from a tech expert? Tune in to learn more about William's insights on supporting business objectives and discuss the importance of customer service. 
• William also shares the importance of customer service in the tech industry. 
• William discusses a lead generation scenario where they capture lead information and align bookable resources accordingly.  
• William discusses the use case of self-selecting scheduling, where a person can log in to the portal and see available appointment slots based on the resource schedule and its significant impact on many companies and their scheduling process. 
• Discussions about licensing on scheduling and whether it can be licensed outside of field service. They discuss the possibilities and limitations surrounding this issue. 
• MVP Program and William’s journey into becoming a Microsoft MVP. 

OTHER RESOURCES:
Microsoft MVP YouTube Series - How to Become a Microsoft MVP 
90-Day Mentoring Challenge - https://ako.nz365guy.com/
Power community events: https://events.powercommunity.com/team/william-mclendon/
Power community: https://www.powercommunity.com/d365-wave-2-universal-resource-scheduling-at-scale-by-william-mclendon/ and https://www.powercommunity.com/universal-resource-scheduling-at-scale-william-mclendon/
Summit Community: https://www.summitna.com/speaker/william-mclendon/ 

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith