A law firm's primary function is to enable lawyers to practice law. In fact, many of us on the operations side of the law firm business have heard the complaints of lawyers that there are too many "other tasks" that take away from their practice of law. On today's episode, we talk with the CEO of Williams Lea, Clare Hart, about the challenges she and her company have faced during the pandemic, and what she sees happening as we push through the current situation, and what will happen as we eventually find our way to the other side. Whether it is the issues of working in the office or at home, or it is outsourcing, virtualization, or elimination of tasks, the world is going to look far different post-COVID than it did pre-COVID.

We know that you may be overloaded with webinars and online training, but trust us when we say that both Legal Value Network and Legal Operators are pushing out some great content. Marlene mentioned that in one of the webinars the presenter mentioned that "what go you here today, won't get you there tomorrow. You have to improve with fewer resources." So true.

Crisis brings out creativity. That is evident with the way that protesters across the country, and probably the world, are using CARRD to set up single-page websites that host relevant information for those attending the protests or looking to help or learn more. CARRD and other one-page sites combine easily accessible information with the elegance of web design, especially for the mobile devices that protesters rely upon while out in the streets.

Brick and mortar stores aren't the only types of businesses that needed to find ways to pivot in 2020. Relation-based businesses such as Mary Kay also needed to change their business strategy, sales, and relationship models. Are there parallels between these types of relationship-based businesses and law firms? Most definitely.

If you're looking for a fun couple of podcast episodes that combine libraries, true-crime drama, and legal podcasts, then Laurence Colletti over at Legal Talk Today has what you need. In a two-part interview with Travis McDade, they tell the story of how the Pittsburgh Carnegie Library ended up missing $8 million worth of artifacts and didn't even realize it for years.

Please take the time to rate and review us on Apple Podcast. Contact us anytime by tweeting us at @gebauerm or @glambert. Or, you can call The Geek in Review hotline at 713-487-7270 and leave us a message. You can email us at [email protected]. As always, the great music you hear on the podcast is from Jerry David DeCicca.