In this podcast, Todd Liles and Toby Brodie talk with Dave Marquez about his 50 years in the Plumbing, HVAC, and Electrical fields. Dave has owned his own company for 39 of those 50 years.

 

Dave says one of his keys to success is a life-long devotion to training. From his beginnings as an apprentice, to his present-day communications training with Service Excellence Training.

In this week’s episode, Chris Elmore and Chris Loudermilk share the Top 5 Things The Best Techs and Salespeople Do Every Time. These come from their experience in the field and on ridealongs from all over the country. Our best in home service and sales people do these things on every call. It is the result of practice and persistence. Enjoy!

In this week’s podcast, Chris Elmore and Brandon Cockrell discuss some ways you might be leaving value on the table. 

These ways include:

Using Minimizing Language –

Assuming Value –

Not Focusing on One Call at a Time –

Not Practicing Like a PRO –

Creating Contrast –

While doing Technician ride-alongs, I’ve noticed a trend. This trend is worrisome. Why? Because it’s costing Plumbers, Electricians, Roofers, and Techs personal income.

This trend is plummeting Closing Percentages, Average Tickets, and Client Satisfaction. 

I really hate this trend, because I want tradespeople to be their best!

In this podcast, I am going to address this troublesome issue. 

I have decided to call this bad habit: fixing it with your mouth.

20 Years ago, homeowners did not have access to parts and prices in the palm of their hand. However, now that is not the case. Homeowners can look up parts and prices while you are in the home or even after you leave.

This leads to what we call the Amazon Objection. In today’s Podcast Chris Elmore and Chris Loudermilk discuss the ways you can overcome and prevent this objection

In today’s podcast, I have guest Tom Hartnett on as an IAQ expert. Tom works as a trainer and sales rep for Dynamic IAQ.

I had Tom on the show because I had a few questions that I needed answers on. Questions like:

-What are “scrubbers?”

-Is humidity control cost-effective up North?

-Why are some products great, and others are just terrible?

This is different than most IAQ Talks. Why? Because We take a deep dive into the subjects, and we tell some fun stories.

Brandon Cockrell, Chris Elmore, and Chris Loudermilk discuss the small things that are driving your clients crazy. As coaches in the service industry, we have seen these service fails not only on ride-alongs, but also in our own homes. It’s time to bring these annoying pet peeves to an end. Listen in as we discuss:

With the Holiday Season upon us, we are facing the dreaded Holiday Objection. This objection comes in many forms, but it comes down to two basic objections: “I don’t have enough time” or “I don’t have enough money.” No matter how the holiday objection is phrased, everyone hates it.

 

Brandon Cockrell and Chris Loudermilk discuss ways you can give the holiday objection a one-two punch and knock it out.

Your business will have a crisis. All businesses face moments of what appears to be impossible odds. It’s happened to me here in the early days of SET, and it happened in my first real role as a business manager.

Thankfully, I’ve had mentors to help me through these crisis moments. Today I’m glad to tell you about one of those mentors. Her name is Virginia Selle.  I met Mrs. Selle when I turned 19. She was 75.

https://www.servextra.com/10-lessons-for-w…s-in-crisis-mode/

Steve and Rachel Egner own Steve’s Plumbing in Seattle, Washington. They are highly admired in their personal life and especially in the world of plumbing. They are also two of my very best friends. They are deeply influential in my life, and the lives of many plumbing contractors. They have been positive forces for change, and they have changed my life for the better. I’ll get into some of that in this podcast.