Windshield Time

On this week’s podcast, Chris Elmore and Chris Loudermilk discuss repair versus replace. This can be a controversial subject depending on where you are on the spectrum from “fixing it until you can’t” and “replacing it as soon as it can be”. Chris & Chris will tell you where it makes sense to have that conversation, give you examples of how to make the transition, and how to make the case.

On the podcast today, Chris Elmore and Chris Loudermilk are discussing the whole home inspection. Specifically, they talk about how to make it make sense for the customer. Most customers expect you to “just fix it” and don’t expect that you need to check the whole system. Listen for some things to use to help with the transition from the problem to the whole home inspection. 

This week on the podcast, Chris Elmore and Chris Loudermilk discuss all things pricing. Many technicians have issues with pricing or presenting what they perceive as expensive repairs or replacement options. In this podcast, Chris and Chris talk about the reasons you probably might think this. They’ll also give you some suggestions for overcoming these thoughts.

This week on the podcast, Chris & Chris continue their discussion on the Language of Sales. There were lots of requests for more on this topic. Listen to find out how they broke it down.

This week on the podcast, we take a trip into the mind of Chris Loudermilk. Chris Elmore (the host) gave Chris Loudermilk (the sidekick) the opportunity to choose three topics to discuss. Listen to find out what they discuss. 

When you think of the language of sales, you most likely think of scripting or words that you use. While these are very important tools to help you learn, the language of sales is more about what isn’t said than the words that are used. On this week’s podcast, Chris Elmore & Chris Loudermilk discuss principles of the language of sales and service.

This week on the podcast, Chris Elmore and Chris Loudermilk continue their conversation about the response to the coronavirus. This week they focus on what has changed but also what has stayed the same. 

In this Webinar, Todd Liles is joined by Tim Boulden of Boulden Brothers and Daniel Johnson of Dial One Plumbing. Both Tim and Daniel are leaders in our industry and they are providing eye-opening insight into how to protect your team and your business during a difficult time.

This week on the podcast, Chris Elmore and Chris Loudermilk discuss the most current event – the Coronavirus. They give their insights and what they recommend form a customer service perspective.

This week on the podcast Chris Elmore and Chris Loudermilk continue their discussion on handling objections. Specifically, this week they discuss how to handle the “multiple bids” objection. For technicians, this can sound like “I need a second opinion.”