Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 301 is the first episode of 2020 and was recorded at the 2019 IPSTA Conference in Illinois. This episode features Edna, Telecommunicator with Chicago OEM and Pat, Dispatcher of the Year and Telecommunicator with Chicago OEM.

Supported by INdigital

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Episode topics –

• Pat and Edna's 9-1-1 story

• Starting out at the same time

• The change in 9-1-1 technology

• Dispatcher of the Year Award

• Calls that stick

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is the final episode of 2019 and we are going out with a bang. Episode 300 was recorded at the 2019 IPSTA Conference. This episode is known as an Open Mic session and it features funny and outrageous 9-1-1 stories and experiences. I want to thank everyone who attended the session and for doing the job you do. Thank you!

Supported by INdigital

Episode topics –

• Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 299 was recorded at the 2019 IPSTA Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Illinois.

Supported by INdigital

Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 298 was recorded at the 2019 Texas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Texas.

Supported by INdigital

Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 297 was recorded at the 2019 IPSTA Conference in Illinois. This episode features Shantal, dispatcher with Lake County Sheriff's Office.

Supported by INdigital

Episode topics –

• Shantal's 9-1-1 story

• The difficulty of next of kin notifications

• The change in 9-1-1 technology over 22 years

• Building relationships between co-workers

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 296 was recorded at the 2019 Kansas Fall Conference. This episode features the lighter side of 9-1-1 dispatch.

Supported by INdigital

Episode topics –

• Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 295 was recorded at the 2019 Kansas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Kansas.

Supported by INdigital

Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 294 features Dawn, training manager, with an agency out of northeast Kansas and was recorded live at the 2019 Kansas fall conference.

Supported by INdigital

Episode topics –

• Dawn's 9-1-1 story

• Early training

• A trip through time in 9-1-1 technology

• The good calls that stick

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 293 features Catherine, a communications officer with an agency out of central Kansas and was recorded live at the 2019 Kansas fall conference.

Supported by INdigital

Episode topics –

• Catherine's 9-1-1 story

• Early training

• From one side of public safety to dispatch

• When the caller is the killer

• Calls that stick

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 292 features Carlton, IT Manager with Shelby County 9-1-1 and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

• Carlton's journey into public safety IT

• What could happen when a call fails to deliver

• Devices are always listening, can the tone or volume of our voice trigger a device to call 9-1-1

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].