Ep 586 features Jenny, an Operations Manager, Nashoba Valley Regional Dispatch, Massachusetts .

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Episode topics –

• Jenny's journey from being an EMT to a 911 dispatcher

• Navigating the challenges of training and early calls

• The impact of the COVID-19 pandemic on her dispatch work

• Dealing with intense and emotional 911 calls

• Her transformative experience at a professional development ranch

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 585 features Donna, a 911 Professional at Travis County Sheriff's Office out of Austin, TX.

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Episode topics –

• Challenges and surprises of starting in public safety

• Donna's transformative experience at a unique leadership training event

• Early career stories, including memorable calls and interactions

• The impact and bond of working in a small county sheriff's office

• Reflections and advice for those starting their journey in public safety

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 584 features Scottie, a 911 Professional at Cumberland County Regional Communications, Maine.

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Episode topics –

• The importance of networking in public safety

• The memorable transition from an EMT to a 911 dispatcher

• A harrowing call involving an allergic reaction and quick police response

• The lasting impact of the job on personal life and mental health

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 583 features Tenisha, a 911 Professional at Cumberland County Regional Communications, Maine.

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Episode topics –

• The initial surprises and challenges of being a fresh 911 dispatcher

• Transitioning from customer service to public safety

• Memorable and intense calls within her first weeks

• Advice for those considering a career in dispatch

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 582 features Desmond, a Community Relations Supervisor at Cobb County 911 out of GA.

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Episode topics –

• Desmond talks about his unexpected entry into 911 dispatching

• The challenges and changes in the hiring and training process over the past 10 years

• Memorable and impactful calls Desmond has handled

• The importance of community and peer support in 911 services

• Desmond reflects on what he's learned and how the profession has shaped him

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 581 features Emily, a CTO at Cobb County 911 out of GA.

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Episode topics –

• Emily's initial reluctance to disclose her hearing aids and how she overcame it

• The importance of supportive colleagues and genuine leadership

• Emily's emotional experience with using hearing aids for the first time

• Significance of addressing personal and mental health challenges in the workplace

• Strategies for better self-care and maintaining a healthy work-life balance

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 580 features Kathy and Jason Lott with the Thin Gold Line Foundation.

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Episode topics –

• Jason's traumatic first call and its long-lasting impacts

• Coping with critical incidents and lack of immediate support

• Kathy and Jason's journey through severe health challenges and misdiagnoses

• The founding of the Thin Gold Line Foundation to aid dispatchers

• Advocacy for recognizing dispatchers as first responders and improving mental health resources

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 579 features a panel discussion entitled "No Dispatcher Left Behind." The panelists include Roxy VanGundy, director of Lyon County 911, KS, Erin Maccabee, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, Cinnamon Reiheld, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, and myself, Ricardo. This session was part of the Dare to be Great virtual event that took place from December 9 through 13th, 2024.

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Episode topics –

• Strategies for maintaining identity and support post-dispatch service

• Emotional and psychological impacts of transitioning out of dispatch roles

• Rethinking traditional practices and fostering inclusivity in social gatherings

• Importance of community and connectivity among current and former 911 workers

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 578 features Kate, a Business Manager at Cobb County 911 out of GA. 

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Episode topics –

• Kate's emergency response experience and the evolution of technology

• Emotional toll of dispatch work and Kate's background with Homeland Security

• Importance of understanding personal strengths and finding the right role

• Kate's transition to Cobb County 911 and her motivation driven by past tragedies

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 577 features Kysheem, an Emergency Communications Officer-2 at Cobb County 911 out of GA. 

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Episode topics –

• Real-life experiences from Kysheem's first emergency calls

• Comparison of phone and radio roles in emergency communications

• Detailed overview of the extensive training process for dispatchers

• Importance of staying composed and understanding subtle communication cues in 911

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].