Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them.

Episode topics -

• Podcast appearances
• Recap of NENA 9-1-1 Goes to Washington
• Celebrating 50 years of 9-1-1
• Kari's Law - Official signing
• NG9-1-1 Institute Awards Reception
• FCC Commissioner Jessica Rosenworcel's speech

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Ep 170 features Jim Marshall and Ryan Dedmon of the 911 Training Institute.

As always if you have any comments, questions or you would like to be a guest on the show please send an email to [email protected]. To pre-order your copy of Jim Marshall's new book "The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 911 Center" please visit the institute website below.

Sponsor -

911 Training Institute – Facebook | Twitter | Web

Episode topics -

• Survive & Thrive Fit Challenge recap
• Candida Story
• A suicidal caller, yoga and a save
• Ryan's update
• Jim's update
• And more

This episode is sponsored by the 911 Training Institute, unique mental health expertise for the very first responder. This episode is also supported by INdigital, a leader in Next-Gen Core Services.

This episode features Leah, Deputy Director with Grand Traverse 9-1-1 out of Michigan.

As always if you have any comments, questions or you would like to be a guest on the show send an email to [email protected].

Sponsor -

911 Training Institute – Facebook | Twitter | Web

Episode topics -

• Leah's 9-1-1 story
• Social media, Disasters and the PSAP
• Hurricane Harvey and the PSAP
• And more

Ep 168 is sponsored by the 911 Training Institute and supported by INdigital. This episode features Chris, Director of Barren-Metcalfe Emergency Communications Center out of Kentucky and was recorded at the NENA SBP conference in Orlando, Florida. In this episode Chris shares his 9-1-1 story, details on the Kentucky 9-1-1 Summit and his opinion on a possible change in the dispatch identifier of PSAP to something more fitting of what a dispatch center does now.

This is an episode you don't want to miss. As always if you have any comments, questions or you would like to be a guest on the show send an email to [email protected].

Article mentioned in episode - Facebook rolls out AI to detect suicidal posts before they're reported - Web

Podcast Sponsor -

911 Training Institute – Facebook | Twitter | Web

Episode topics -

• Chris's 9-1-1 story
• Kentucky Training Summit
• www.the911summit.com
• Should the name PSAP be changed to something else?
• Should the name "dispatcher" be changed to something else?
• Facebook suicide detection AI

Ep 167 features Mary, Deputy Director with MACECOM out of Washington state. This episode is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. In this episode Mary talks about what is new at her dispatch center and informs our listeners of the upcoming Western Regional Conference in Tacoma, Washington. We also tackle the debate of "what is your emergency?" versus "where is your emergency?" It's a debate that has been out there for some time but has been recently brought to the frontline with the launch of FOX's new show, "9-1-1." It's an episode you don't want to miss and for more information on the Western Regional Conference follow the links below.

Podcast Sponsor –

911 Training Institute – Facebook | Twitter | Web

MACECOM - Facebook | Twitter | Web

Western Regional Conference -

We are pleased to announce that there is an app now available to support the 2018 APCO Western Regional Conference. You will need to download the "eventbase" app from the appropriate app store. Links are available at http://free.eventbase.com/download or you can use the QR code below. After you launch the app, just search for APCO and select the APCO 2018 Western Regional Conference. You can also find it by date: March 27, 2018. This app will provide the information you need: schedule, speakers, vendors and exhibitors, map, hotels, and conference center. You may mark sessions as favorites for quick access or add them to your calendar so you don't miss what is important to you. You may also search by speaker or track.

Conference registration - Early Bird Registration Discount extended to Jan. 13th

http://www.2018.apcowrc.org/ Requests for local events or chapter mtgs should go to [email protected]

Episode topics -

• 5 year anniversary reflection
• What's new at MACECOM?
• What's happening at the Western Regional Conference?
  • Highlighted speakers
  • The Super Session
  • Why is it important to attend a conference if you can?

Ep 166 is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. This episode features Rob "Big Mac" McMullen, director at Vigo County 9-1-1 out of Indiana and current President of NENA. In this episode we catch up on what he is doing with NENA, automated dispatching and the new FOX TV series, "9-1-1."

As always if you have any comments questions or you would like to be a guest on the show please send an email to [email protected].

Podcast Sponsor -

911 Training Institute - Facebook | Twitter | Web

Episode topics -

• Catching up with Rob
• Automated dispatching
• Dispatch Debbie
• FOX TV series - 9-1-1

Imagine a bright sunny day on the farm while your son plays outside. You are on your tractor and realize you don't see your son anymore. Panic sets in…Now imagine your 9-1-1 taking the call of a frantic father who has run over his child. The pain in his voice is haunting... This is what it's like, within the trenches. In this episode, you will hear stories from the IAM911 movement, a movement I started to fight the reclassification of dispatchers from clerical to protective and bring awareness to the types of calls that 9-1-1 dispatchers answer on a daily basis. This episode is the last one for 2017 and it ends with an announcement that I have been teasing for weeks. Now…you heard the warning at the beginning but I must warn you again and add that if you suffer from PTSD or have suicidal tendencies you are listening at your own risk. The stories you are about to hear are all true and come from the dispatchers who lived them. While some stories have a good outcome, the majority are horrifying. This is our reality. Your worst day is our every day. So let's start with a bang. I want you to imagine each story. Become the dispatcher who has taken each call and imagine listening…

Ep 164 features the co-founder of The Healthy Dispatcher, Adam Timm. In this episode Adam gives an overview of his history from 9-1-1 dispatcher to health and mental wellness advocate. He talks about the first ever 9-1-1 Training Summit held in Charlotte, North Carolina in partnership with the Denise Amber Lee Foundation. We also talk about resolutions for the new year and what we can do to avoid stress in the workplace.

This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to [email protected].

The Healthy Dispatcher - Facebook | Twitter | Web

Denise Amber Lee Foundation - Facebook | Twitter | Web

Episode topics -

• The Healthy Dispatcher overview
• 9-1-1 Training Summit
• Avoiding stress in the workplace for the new year
• And more

Ep 163 features Jim Marshall, Director of the 911 Training Institute and Ryan Dedmon, Outreach Director. In this episode we reveal the details of the Survive & Thrive Fit Challenge. Per Ryan,

"The Survive & Thrive Fit Challenge is a collaborative partnership between the 911 Training Institute and Within the Trenches Podcast. Jim Marshall, the Director of the 911 Training Institute, developed this challenge after Survive & Thrive, one of his more popular training classes for dispatchers. Partnering with Ricardo Martinez, the Creator of Within the Trenches Podcast and Founder of the #IAM911 Movement, both men will begin a fitness journey together. They invite dispatchers, and all other first-responders, to join them on their journey to improve overall health, wellness, and quality of life at home and work. Use #SurviveThriveFC on social media to join and share your experiences. The official logo of the Survive & Thrive Fit Challenge, created by Within the Trenches Podcast. #SurviveThriveFC" This is an episode you do not want to miss. If you have any comments, questions or you would like to be a guest on the show send an email to [email protected]. 911 Training Institute - Facebook | Twitter | Web Episode topics -

• An overview of the 911 Training Institute
• Background on Jim Marshall
• Background on Ryan Dedmon
• The Survive & Thrive Fit Challenge Reveal

Ep 162 of Within the Trenches features Megan, alternate lead dispatcher with Cascade County, Great Falls Police Dispatch in Montana. In this episode Megan shares how she got into dispatching, calls that have stuck with her and a call that resulted in something rare in the world of dispatching. She got the opportunity to meet a caller and the callers father, a man she helped save through CPR instructions she gave.

This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to [email protected].

KRTV News Report -

Episode topics -

• Megan's 9-1-1 story
• The calls you learn from
• Lifesaver
• And more...