Within the Trenches

Ep 161 is the last of a series of episodes recorded live at the Illinois Public Safety Telecommunications Association conference. This was a hell of a show and I look forward to returning. Thank you to everyone for hosting the show and to those who stopped by to say hello, take pictures and especially to those who were guests on the podcast.

This episode features Vanessa, supervisor with West Suburban consolidated dispatch center. In this episode Vanessa shares her 9-1-1 story and those that have stuck with her. This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to [email protected].

Episode topics -

• Vanessa's 9-1-1 story
• Being suspicious of everyone
• Dark humor in 9-1-1
• And more

This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 160 of Within the Trenches features Becky, ACS, or acting communications supervisor, and Mark a telecommunicator with Southeast Emergency Communications in IL. In this episode both Becky and Mark share their 9-1-1 story, how they got started, calls that have stuck with them and how they can make one question the decisions they make in a moments notice. It's a must listen!

As always, if you have any comments, questions or you would like to be a guest on the show send an email to [email protected].

Podcast Sponsor –

Dispatch In Depth by the IAED – iTunes | Stitcher Radio | Soundcloud

Episode topics –

• Becky's 9-1-1 story
• Mark's 9-1-1 story
• Calls that stuck with them
• Running scenarios
• In dispatch mode out of the center

This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 159 of Within the Trenches features Rachel, Public Safety IT PM with Wake County out of NC and guest regular, director of Vigo County and President of NENA Rob 'Bigmac' McMullen. In this episode Rachel shares her 9-1-1 story. She talks about how she started in dispatch and switched over to a Public Safety IT PM. This episode spirals into hilarity as we talk about 9-1-1 topics and listen to a news story out of Polk County, FL that will have you cracking up. It's a must listen!

As always, if you have any comments, questions or you would like to be a guest on the show send an email to [email protected].

Podcast Sponsor –

Dispatch In Depth by the IAED – iTunes | Stitcher Radio | Soundcloud

Episode topics -

• Funny intro
• Rachel's 9-1-1 story
• Lip cheese
• Trotting to jail
• And more

Episode 158 features Kim Turner, Communications Manager for San Bernardino County Sheriff's Department in California. She's also the President of Kim Turner LLC. In this episode Kim tells her 9-1-1 story from dispatch to a police officer and back to run a dispatch center. She shares her experience with a car accident that caused a traumatic brain injury and how dispatch saved her life. She also shares stories from two major incidents in and around her county.

This is a must listen! As always if you have any comments, questions or you want to be a guest on the show, send an email to [email protected].

Podcast Sponsor -

Dispatch In Depth by the IAED - iTunes | Stitcher Radio | Soundcloud

Guest -

Kim Turner, LLC - Facebook | Twitter | Web

San Bernardino County Terrorist Attack -

http://www.cnn.com/2015/12/02/us/san-bernardino-shooting/index.html

Episode topics -

• Kim's 9-1-1 story
• How 9-1-1 dispatch saved her life
• The Christopher Dorner incident
• San Bernardino County Terrorist Attack
• And more...

Ep 157 features Tracy Eldridge, 9-1-1 Operations Lead for RapidSOS. This episode was recorded live at the 2017 IPSTA conference at the Crowne Plaza in Springfield, Illinois. In this episode Tracy shares her 9-1-1 dispatch story, her realization of having PTSD, dealing with it and her transition from the dispatch center to becoming an Industry Partner with RapidSOS. This is a must listen so please check it out and share.

If there are any questions for Tracy regarding her training or PTSD advice please email her at [email protected].

As always if you have any comments, questions or you would like to be a guest on the show email [email protected].

Sponsored by Dispatch In Depth Podcast by IAED

iTunes | Soundcloud | Stitcher Radio

Mentioned in the podcast -

PTSD BUNKER GEAR FOR YOUR BRAIN

http://www.ptsdbunkergearforyourbrain.com/

Episode topics -

• Tracy's 9-1-1 story
• A call with Lexi
• Battling PTSD
• Dispatch Training
• A transition to RapidSOS

This episode is brought to you by Dispatch In Depth--a new podcast for emergency dispatchers. If you like Within The Trenches, you're gonna want to check it out. Dispatch In Depth takes you deep into the why and how of emergency dispatching. It's produced by the International Academies of Emergency Dispatch and hosted by Isabel Gardett, the Director of Academics at IAED. Each episode features an interview with experts in the field including researchers, dispatchers, responders and public safety officials—who talk about the work they're doing to make emergency dispatching as safe and effective as possible. I've listened to each episode and they are educational and entertaining. Would you believe that levels of evidence for example on CPR protocols can be decided on with the help of animal studies? Pig studies led to the new compressions only that showed better outcomes in pigs. These studies can be compared to humans but, I don't want to give away anymore. It's something you have to listen to. The episode is Cardiac Arrested Development, just one of many great episodes of Dispatch In Depth available on iTunes, Stitcher Radio and Soundcloud. Halloween. It's probably my favorite time of the year. I love to be scared. The horror genre is my favorite. According to the free encyclopedia, Halloween, also known as All Hallows' Eve is a celebration observed in a number of countries on the 31st of October. It begins the 3 day observance of Allhallowwide, the time of the liturgical year dedicated to remembering the dead, including saints, martyrs, and all the faithful departed. Others see it as a time for carving pumpkins with scary faces, trick or treating, goblins, ghost stories and haunted houses. During my time in dispatch I took all kinds of horrific calls from listening to someone as they took their last breath to someone finding a loved one hung in their home. They stick with me and will forever be embedded in my memory but two calls fall under the unusual and well...paranormal. This is Within the Trenches Ep 156... Please check out the links below and as always if you have any comments, questions, or you would like to be a guest on the show send an email to [email protected]. Dispatch in Depth Podcast - iTunes | Soundcloud | Stitcher Radio Halloween description - Wikipedia Al Capone research citation -

• HAUNTED MICHIGAN: Al Capone & the Ghosts of Allegan County's 'Yellow Motel'
• The Final Insanity of Al Capone: Was Notorious Gangster Haunted by a Hapless Victim?
• This day in history: Capone goes to prison

Episode topics -

• Story 1 - The suspicious 2
• Story 2 - The Yellow Motel & Al Capone
• Story 3 - Home is where the ghosts are

Ep 155 features Dee, a dispatcher out of the city of Rockport, Texas. In this episode Dee shares her 9-1-1 story as well as what it was like to work in dispatch during Hurricane Harvey. Rockport was ground zero for this hurricane and her story is an amazing one. From the city running out of resources to no cell service for weeks, Dee, along with her crew and those on the road worked hard. But what if you have to tell someone no to a request for help? In dispatch you don't tell people no but in this situation...there is no other option.

This is a must listen. To Dee, her crew, those out on the road and the TERT team that came out to assist, thank you for what you do and thank you for sharing this story. As always, if you have any comments, questions or you would like to be a guest on the show send an email to [email protected].

CNN Report on Hurricane Harvey

Episode topics -

• Dee's 9-1-1 story
• Hurricane Harvey

Ep 154 is an extension of the podcast called Imagine Listening. It features the stories from the #IAM911 movement but this episodes' stories come from the 9-1-1 professionals of the Kentucky Emergency Services Conference. Following their stories is a presentation I gave at the conference. For years I have helped tell the stories of 9-1-1 dispatchers from all over the world but this time it's my turn. There are four videos shown during this presentation that you can view below. This is a must listen and share.

As always if you have any comments, questions, or you would like to be a guest on the show send an email to [email protected].

Behind the Mic: Stories from the trenches -

WZZM13 Media Coverage of the podcast -

#IAM911 Video -

Project #IAM911 Video -

Episode topics -

• #IAM911 stories from the Kentucky Emergency Services Conference
• My personal #IAM911 story - Within the Trenches - Keep Broadcasting Your Message

Ep 153 of Within the Trenches features Todd Sparrow, Director at Lawrenceburg 9-1-1 in Kentucky. In this episode Todd reflects on 35 years of public safety service, calls that have stuck with him, the Kentucky Emergency Services Conference and more. For more information on the conference please see the links below.

As always if you have any comments, questions or you would like to be a guest on the show please send an email to [email protected].

Kentucky Emergency Services Conference - Facebook | Web

Episode topics -

• Todd's 9-1-1 story
• A domestic call at 16 years of age
• Kentucky Emergency Services Conference
• #IAM911

Ep 152 is an extension of the podcast called Imagine Listening. This episode features the stories of the #IAM911 movement. It also features a former police officer who tells his story of a burglary call he went out to that resulted in an officer involved shooting. This is an episode you do not want to miss.

Make sure to check out the links below and as always if you have any comments, questions, or you would like to be a guest on the show send an email to [email protected].

Natalie Harris - Podcast | Website

A letter to the man I killed -

Officer Involved (Documentary) - Website

Episode topics -

• #IAM911 stories
• Burglary radio traffic
• Audio - A letter to the man I killed