Within the Trenches

Welcome back to another episode of Within the Trenches. This is episode 65 and I have to say right off the bat that there was an issue with this one. As you heard in episode 64 we had to redo the entire thing due to a subject who showed up and was drowning out the microphones. Some knobs were turned down and one of them was never turned back up so some audio is missing. I do apologize but it’s still an awesome one so check it out and share.

In this episode I spoke with Rob, Director of Vigo County 911 in Indiana and National NENA North Central Region Director and Lori, Training Coordinator with INdigital telecom. I have been trying to get Lori on an episode for a long time now and it killed me that her audio is missing but only until 11 or so minutes in. After that you can hear her and the stories are good.

As always you can email the show at [email protected].

Episode topics –

• Rob’s wrestling persona
• Lori’s dispatch story (audio low)
• Pregnancy calls
• Text to 9-1-1

Good afternoon! This episode is sponsored by NENA and INdigital. I am currently in Nashville, TN for the 2014 National NENA Conference and this is just one of a series of episodes I’m recording here. In this episode I spoke with Dana, a dispatcher with Sumpter County Sheriff’s Office out of Florida and a Friends of 911 Scholarship winner. This is a must listen for anyone looking for information on not only the conference but how to apply for next years Friends of 9-1-1 scholarship. We also spoke briefly on the Mini-C that Dana attended back in April and the hard work that Tom of the Cool Kids of 9-1-1 puts into the conference.

As always, if you have any questions or would like to be a guest on the show, send an email to [email protected].

The Cool Kids of 9-1-1 - Web | Facebook | Twitter | Instagram

Dana (Dispatch Dana) - Facebook | Twitter | Instagram

Episode topics -

Dana recap of the Mini-C

Friends of 9-1-1 Scholarship Process

CMCP certification

Where Dana sees herself in 9-1-1

Drunk dial 9-1-1 tape (Thanks Justin!)

Good morning! This episode is sponsored by NENA and INdigital. I am currently in Nashville, TN for the 2014 National NENA Conference and this is the first of a series of episodes I’m recording here. In this episode I spoke with Brandy, a dispatcher with Licking County 911 Center out of Ohio and a Friends of 911 Scholarship winner. This is a must listen for anyone looking for information on not only the conference but how to apply for next years Friends of 9-1-1 scholarship.

As always, if you have any questions or would like to be a guest on the show, send an email to [email protected].

Episode topics -

• Brandy’s dispatch story
• Friends of 9-1-1 Scholarship process
• Giving your name when speaking to someone you know on 9-1-1
• Networking with other dispatchers

Good afternoon and happy Friday! This episode will be the final episode from the Indiana NENA conference. It was an excellent time and I can’t wait for next year! In this episode I spoke with Jeanene and Kelsie, dispatchers with Vigo County Central Dispatch. This episode is as real as it gets. It’s a look at true stories as well as the humor that goes with the job. It’s not just about being great at what dispatchers do; it’s about the humor needed to make it through this very stressful job. I commend you both for the job you do and all the dispatchers I met in Indiana.

Make sure to listen, share and as always you can email the show at [email protected]

Episode topics –

• How Jeanene got her start
• How Kelsie got her start
• Dispatch calls
• Domestic bedpan
• Burglar ice pops

Good afternoon and welcome back to another awesome episode of Within the Trenches. It has been a pretty busy week with the announcement of Indiana's statewide text-to-9-1-1 plan but I now have time so I'm posting a brand new episode from Indiana's NENA conference. In this episode I spoke with Jessica, a dispatcher / CTO with Kosciusko 9-1-1 Communications. Jessica was honored during the opening ceremony with a few others where she received the Teamwork Award. Jessica shares how she got started in 9-1-1, calls she's taken as well as the details of her teamwork award.

Make sure to check this out and share it. As always you can email the show at [email protected].

Episode topics -

• How Jessica got her start
• Dispatch experience
• Teamwork Award

Good afternoon and welcome back to another episode of Within the Trenches. This episode brings us closer to the end of my time at Indiana’s NENA conference. My time there was inspiring, educational and I can’t wait for next year. The stories covered have been amazing and today’s episode is right up there with the best of them.

In this episode I had the chance to speak to Kimberly, a dispatcher/CTO with Jennings County 9-1-1, John, director with Jefferson County 9-1-1 and Nicole, Assistant Director with Montgomery County Communications Center. We reflected on the beginning of their careers along with some hard calls and advice/techniques on how to deal with them.

This is an episode you don’t want to miss! As always you can email the show at [email protected].

Episode topics –

• How each guest started in 9-1-1
• Training techniques
• Dealing with hard calls
• The importance of attending a NENA conference

Within the Trenches is back with episode 59! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Julie, Deputy Director with Bartholomew 9-1-1 Center and Claudia who is a dispatcher with Fayette County Communications. We share stories of messing up on the mic, burnout and how to deal with hitting a rough patch and renewing your love for dispatch.

This is a must listen so check it out and share! As always you can email the show at [email protected].

Episode topics -

• How Julie started in 9-1-1
• How Claudia started in 9-1-1
• Messing up on the mic
• Burnout

Within the Trenches is back with episode 58! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Amy, Amanda and Wendy, supervisors with Bartholomew County 9-1-1 Center. We look back at their start in 9-1-1, the classes they attended at the conference and we listened to a 9-1-1 tape that featured Wendy helping with the delivery of a baby girl.

This is an episode you do not want to miss! Listen, share and as always you can email the show at [email protected].

Episode topics –

• How each supervisor started in 9-1-1
• Conference classes
• 9-1-1 birth tape featuring Wendy

Within the Trenches is back with episode 57! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Heather and Kelly, dispatchers out of LaGrange County in Indiana and they received one of this years Team Work Awards. We look at how they got started in 9-1-1 and how they played a major part in a situation where a woman was taken hostage in Michigan and ended up in Indiana. The suspect was a prisoner who had escaped from custody out of Ionia County.

This is a must listen so check it out and share! As always you can email the show at [email protected].

Episode topics –

• How Heather got started in 9-1-1
• How Kelly got started in 9-1-1
• Team Work Award
• News coverage

Within the Trenches is back with episode 55! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Rob, Director of Vigo County Central Dispatch and North Central Regional Director of National NENA and Terri, Director of Fayette County Communications, NENA Central Region Vice President and Director of Indiana APCO. We took a trip down memory lane while laughing until our stomachs hurt and our eyes watered and stung. It’s an episode you don’t want to miss so listen and share!

For more information on Indiana NENA please follow the links below. As always you can email the show at [email protected]

Indiana NENA – Web | Facebook | Twitter

Episode topics -

• How Rob started in 9-1-1
• How Terri started in 9-1-1
• NENA awards
• Continuing education for 9-1-1 dispatchers