A group of New Yorkers braved frigid temperatures on East 68th Street earlier this month to wait in line for the hottest ticket in town.
Among them were married couple Pat and Chick Schissel, 87 and 97 years old, respectively. They waited 30 minutes to speak with an MTA worker inside a van parked on the street. It’s one of dozens of outreach events the transit agency held across the city this month where New Yorkers could transfer any money left on their near-obsolete MetroCards over to brand-new OMNY cards.
“ I really don't know if there is money on here or not, so if there is and we are able to switch it over, I'll feel great,” Pat Schissel said.
The group assembled on the Upper East Side was running out of time to make the switch. Come Jan. 1, the MTA will no longer sell MetroCards, completing a transition to the new fare system that dragged on for nearly a decade. But the Schissels soon discovered the MTA’s mobile van was not the place to transfer their senior discount MetroCards — each bearing their portrait — to OMNY versions. To do that, they’d have to schlep downtown.
“ They told me that I need to go to one of the customer service places, which is hard for us,” Pat Schissel said.
The Schissels are just two of roughly 1.5 million New Yorkers enrolled in the MTA’s discount program that provides half-priced transit fares to seniors. And like many aging New Yorkers, they tend to struggle with the type of modern digital technology that powers OMNY.