Text us your questions and thoughts!

In this episode, I'm talking to Natalie White, Customer Success Manager at Float.

Natalie has been in Customer Success all her professional life, mostly in FinTech startups, building the customer success teams from the ground up. She spent the last few years in London, building a team at European unicorn Pleo. Now, she's back in her native Canada, building a team at Float.

Why would you need to be an industry expert as a Customer Success professional?

• to ramp up quicker
• to earn trust

As a FinTech pro, Natalie is sharing some investment lessons - actually, where to invest early on when building a team. 

She says:

• invest in leaders
• invest in data

And surely, 'Don't run before you can walk! Foundation is everything.'

Natalie has been the first-ever female hire at Float, and she's sharing her challenges and lessons on hiring female talent in FinTech and the role of mentoring in bringing more women to Tech!

Connect with Natalie:  https://www.linkedin.com/in/natalierwhite

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to my Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

*********

If you like this episode, you will also like:

06 - How to Get Your First Customer Success Job - Irit Eizips

24 - How to Narrow the Gender pay Gap During the Hiring Process - Kristi Faltorusso

34 - How to Be a Boss of Your Career - Emilia D'Anzica

35 - Career Lessons for Young Professionals - Karolina Adamus

36 - How to Become an Expert on Yourself - Ronni Gaun

47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore

48 - How to Propel Your Career - Kellie

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Are you friends with your customers? Should you be? Would you take your customer out for a coffee? 

If you are wondering what's the right approach, you're not the only one. Sumitra was also wondering...and then started writing about it. 

In #Episode57, Sumitra is sharing her tips on your relationship with customers:

• getting out of the 'customer' category
• finding mutual interests 
• maintaining relationship 

Sumitra is sharing her exciting journey from a Standford graduate (Computer Science) to a career in Customer Success. It's refreshing to hear her perspective on Customer Success and what she enjoys the most, given her extraordinary technical background.
 Sumitra Narayanan is currently an Associate Director of Customer Success at LinearB and a contributor at CS Insider, leading her own 'Sumi Success Tips' column.

People she admires: Pooja Sankar - Piazza http://www.piazza.com

Connect with Sumitra: https://www.linkedin.com/in/sumitra1/

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

*********
CURATED CONTENT

If you like this episode, you will also like:
#16 - From Google to CSM Hero - Claire O'Regan
#19 - How to be a CSM Your Clients will Adore - Katie Sloop
#35 - Career Lessons for Young Professionals - Karolina Adamus
#36 - How to Become an Expert on Yourself - Ronni Gaun
#45 - How to Practice Emotional Intelligence - Ashna Patel
#47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore
#51 - How to Productise Customer Success - Anu Dudhat
#52 - How to Land Your Dream Customer Success Job - Kat Fisher
#53 - How to Grow in Your Customer S

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

I want to wish a Happy New year to all the amazing listeners and followers of the Women in Customer Success Podcast!

Thank you for your continuous support! New Year is an amazing opportunity for stepping into new roles and advancing your career. And what better way to start the year than with this episode with Morika Georgieva, the Manager of Customer Success EMEA at Permutive.

We talk about stepping into leadership roles in Customer Success. Morika's golden advice on the best ways to start your journey towards CS leadership:
💎 How can you be helpful to your current leadership?
💎 What are the things you can take off your leader's plate?
💎 The right behaviours and motivations for a leadership role
💎 Tips for managing up

She's also sharing her intentions and wishes for Customer Success in 2022!

Connect with Morika!

Follow Customer Success Network!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

___________________________________________________

CURATED CONTENT

If you like this episode, you will also like:
06 - How to Get Your First Customer Success Job - Irit Eizips
24 - How to Narrow the Gender pay Gap During the Hiring Process - Kristi Faltorusso
34 - How to Be a Boss of Your Career - Emilia D'Anzica
35 - Career Lessons for Young Professionals - Karolina Adamus
36 - How to Become an Expert on Yourself - Ronni Gaun
47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore
48 - How to Propel Your Career - Kellie Capote
52 - How to Land Your Dream Customer Success Job - Kat Fisher

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In today's episode, it's a pleasure to welcome Apoorva Sudarshan, Manager of Strategic Accounts at Mixpanel. 

Although we focus on metrics in customer success, Apoorva is such an interesting woman and I'm grateful we also talked about the work-life balance, customer success as an 'unconventional' career; and the tips for achieving happiness in your career. 

How to decide what to measure, how to interpret metrics and how to know the best actions based on the data? 

Apoorva is sharing what type of metrics you should be measuring in your customer success department:

• Value moments for your customers
• Customers' satisfaction
• Engagement with your brand

We also talk about: 

• Customer success as an 'unconventional' choice
• Keeping track of your wins
• How to achieve happiness in the role
• The required effort for balancing work and life 

My favourite learning from Apoorva is: 'You are more than your working hours'.
 
Connect with Apoorva: https://www.linkedin.com/in/apoorva42/
________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

________________________________________________

CURATED CONTENT

If you like this episode, you will also like:
08 - Customer Success Happiness - Shanta Bodhan 
09 - How to Identify a Talent - Michal Harel
11 - The Future of Customer Success - Jill Favro Sawatzky
14 - A Journey from Science to Customer Success - Daphne Lopes
19 - How to Be a CSM Your Clients will Adore - Katie Sloop
23 - 2020 for Working Parents: A Journey From Pregnancy to WFH With Kids - Angela Guedes

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

' Our lives are all about data.' Marieke

How can anthropology guide your customer success behaviours and decisions? 

I'm talking to Marieke Smits - Sr Enterprise Customer Success Manager at Pluralsight, and the recipient of the 'Lean on Me' Pluralsight award. She's an aspiring anthropologist and we are exploring what are the lessons and applications of anthropology in customer success. She's also very passionate about the social impact of global organisations. 

Tune in to hear Marieke's very interesting career story and anthropological insights into behaviours, data and culture within customer success. 

Lessons from anthropology:

• How to understand and meet people where they are 
• Provide context on data - what people say they do is not always what is happening How to ask for customers' experiences

Connect with Marieke!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

CURATED CONTENT

If you like this episode, you will also like:
06 - How to Get Your First Customer Success Job - Irit Eizips
24 - How to Narrow the Gender pay Gap During the Hiring Process - Kristi Faltorusso
34 - How to Be a Boss of Your Career - Emilia D'Anzica
35 - Career Lessons for Young Professionals - Karolina Adamus
36 - How to Become an Expert on Yourself - Ronni Gaun
47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore
48 - How to Propel Your Career - Kellie Capote
52 - How to Land Your Dream Customer Success Job - Kat

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

This episode is a mini-masterclass on growing in the Customer Success role - from a manager's perspective. 

Sindy Brücher-Sharma, the Manager of Enterprise Customer Success at Adobe shares some practical tips on:

• Hiring for Customer Success
• 80 / 20 Rule in Career
• Growth mindset
• Personal Development Plan

Although we wanted to explore how to hire for potential and allow growth opportunities within the team, Sindy has so much practical advice for managers:
Ruthless prioritisation for team members

• 'Leaving loudly'
• Working hours
• Life outside work

DISCLAIMER: Beauties of working from often come with challenges, such as background noise! Apologies in advance for some unavoidable background noise during the recording of this episode.

Connect with Sindy!

__________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________

CURATED CONTENT

If you like this episode, you will also like:
06 - How to Get Your First Customer Success Job - Irit Eizips
24 - How to Narrow the Gender pay Gap During the Hiring Process - Kristi Faltorusso
34 - How to Be a Boss of Your Career - Emilia D'Anzica
35 - Career Lessons for Young Professionals - Karolina Adamus
36 - How to Become an Expert on Yourself - Ronni Gaun
47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore
48 - How to Propel Your Career - Kellie Capote
52 - How to Land Your Dream Customer Success Job - Kat Fisher

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Are you looking to land your dream Customer Success job? What to do, what to avoid and how to approach your job search?

Kat Fisher is a Senior Customer Success Manager at Signifyd, and she's an expert in hiring. Having spent time looking for her next job last year, and then, spending a bigger part of this year hiring, Kat knows the industry inside out and I'm grateful she is sharing her tips with us today.

If you are on the look for your next play, or next CSM - this is the episode for you!

One of my main learnings about job search from Kat is her take on CVs: 'CV is your main marketing asset for yourself. That is your presentation. It needs to tell the story of your achievement rather than your duties.'

Check out Kat's tips on the interview process:CV:

• How to prepare your CV
• How to tell your achievement story
• What to include and avoid in a CV

Doing a Company Research for Interview:

• How to look beyond the company's website
• Utilise customer reviews
• Check out the company's podcasts
• Resources and get familiar with their founders

How to shine in the Interviews?

• Communication
• Project preparation
• Storytelling 

Also, Kat shares her great interview experience, career tips and thoughts on being a working mom in tech!

Connect with Kat!

Follow Kat's blog on Medium!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I talk to Anu Dudhat, Head of Customer Success and Product at Customer Success Box. Anu is also one of the Top 100 CS Strategists for 2020.

Anu is talking about productizing Customer Success - what does it mean to create products from learning, customer success processes and customer outcomes, in order to scale the business and provide repeatable experiences for the customers.

Follow Anu!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

CURATED CONTENT

If you like this episode, you will also like:
34 - How to Be a Boss of Your Career - Emilia D'Anzica
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
46 - How to Find Your Niche in Customer Success - Elisabeth Courland

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I'm talking to Prakhya NS Bhat, Head of Customer Success and Sales At Taskworld. As Prakhya is based in Singapore, she is sharing her experience of managing teams in Asia; what are the challenges and opportunities in managing very diverse and geographically dispersed teams. From India to Thailand, Korea, Japan, and EMEA, there are lots of cultural and regional differences and Prakhya is sharing her tips for growing successful diverse teams.

 A fun fact - Prakhya spent a few years in the youth army during her college - tune in and you'll hear some great army stories! 

In this episode, you'll learn about:

• Challenges and opportunities in managing disperse and diverse teams in APAC
• How to create learning environments 
• What are the challenges and demands of APAC customers and how to approach them

Also, you'll get an interesting insight into Prakhya's days in the Youth Army, as well as her thoughts on working mothers.

Connect with Prakhya!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

CURATED CONTENT

If you like this episode, you will also like:
10 - How to Lead Multi-Cultural Teams - Minna Vaisanen
27 - How to Succeed in a Male-Dominated Environment - Effie Mansdorf
36 - How to Become an Expert on Yourself - Ronni Gaun
43 - How to Advocate for Your Team - Laura Lakhwara
41 - How to Set Your Team Up for Success - Emily Garza
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
47 - How to Be

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today on the show I talk to Christine Hale, Senior Manager of Customer Success at Intelex. Tina is sharing her experience of building a European Customer Success team from the ground up. 

When Intelex was opening European operations, Tina moved across the world, from Toronto headquarters to London, alongside five other individuals - and embarked on the European adventure of building departments and international operations. 

We talk about: 

• How to prepare for leading an international team?
• What to do before you land at the new destination? 
• How to approach CS hiring when building a team?
• How to align the global customer success strategy with the regional approach?

I was privileged to work in Tina's team during my days at Intelex, she's very much responsible for my love for customer success! I hope you'll enjoy this episode.

Follow Christine!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

CURATED CONTENT

If you like this episode, you will also like:
34 - How to Be a Boss of Your Career - Emilia D'Anzica
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
46 - How to Find Your Niche in Customer Success - Elisabeth Courland

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm