Text us your questions and thoughts!

In this episode, I’m talking to Julie Persofsky, Managing Director - Practice Lead for Customer Success at Winning by Design.

Fun facts about Julie:

• Julie and her family recently moved to Whistler, British Columbia to add some adventure to their lives and love the fact that they now ski all the time!
• Her 16-year-old self would be pretty ok with her current job as Julie has stayed true to her teenage self by remaining the type of person who seizes the moment and gets things done. 
• Julie is an extrovert but has picked up some of her husband’s introverted qualities of enjoying the quiet!

Leadership Lessons
“I’m a truth teller, I do not mince my words. I’m very to the point, and I think that scares the crap out of a lot of people.”  Julie’s struggled a lot as a leader with people being afraid of her and has had to come to terms with that. It comes from a place of deep caring for her team as she truly cares about them and their goals and objectives. One of the most important leadership lessons Julie has learnt is to be quiet more often which helped focus her mind and allowed her thoughts to become more strategic and creative.

Work-Life Balance
Julie believes that it’s never been a better time to be a woman in the tech industry. There’s so much value in having a different perspective brought to the table and that shouldn’t be hidden. It’s important to focus on what you want to achieve and do to be successful and not worry about the people who try and bring you down as it’s ultimately their insecurities. What comes up in a lot of Julie’s mentorship discussions is to know your self-worth and not just financially. Julie has five criteria that she uses to pick her job and it changes in importance: Salary, flexibility, and work-life balance. Is she passionate about what she does? Is she learning and growing, and does she like the people she works with? They have changed in importance at different times, but it helps to make important decisions with what job you are in and your circumstances. Julie believes it's really important for you to find things that you love doing and make time for them. The joy that these activities bring can inspire motivation for work and deal positively with the rest of the day.

Connect with Julie: https://www.linkedin.com/in/julieper/

————— CONNECT ———————

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the Wi

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I’m talking to Erika Villareal - a Customer Success enthusiast, curious by nature, and a process addict. 

She has been in the tech industry for the last 8 years. She is happiest when she is able to translate customer data into actionable insights that help improve customer experience and drive success. 

She is currently a Principal Customer Success Manager at Eptura, a leading workspace management solution where she helps her customers drive adoption and achieve their own definition of success. 

Erika is also very involved with the Customer Success community, where she shares content that helps other professionals succeed in their roles, she has her own newsletter and contributes to multiple CS blogs. 

Fun facts about Erika: 

• Erika speaks 3 languages: her native Spanish, English, and Japanese.
• She considers herself an extrovert
• If she were to move, her dream destination would be Berlin, Germany 
• Erika's 16-year-old self would be surprised at her choice of job. Erika studied chemical engineering as she grew up and always thought she would work in the make-up industry with a company like L’Oreal. 

Career Journey:
Erika has been actively involved in the customer success community on LinkedIn, creating content, and sharing tips & advice. It came from Erika wanting to change her career and discover what lights her up. Erika is now a principal customer success manager who focuses on strategic accounts. In other words, she has to ensure that she is servicing the account, the customer is meeting their business outcomes and as a CSM, you’re having deep conversations on identifying opportunities to help them grow. 

Making Customers Successful:
Erika talks about the importance of knowing what your products are and understanding them thoroughly so that you can support your customer to achieve their desired outcome. Ensuring you’re adding value in your conversations with them and using different strategies to build on your relationship with the customer if you find they’re not responding to you. 

How to position yourself for promotion?
Erika shares how important it is to track your own metrics to know you are being a successful CSM within your company. These metrics will help facilitate conversations with your managers for you to progress in your role. Create your own opportunities by paying attention to what’s going on in your company.

Follow Erika: https://www.linkedin.com/in/erivillarreal/ 

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Announcing Season 3!  ⭐️⭐️⭐️

Did you know when and why was the Women in Customer Success Podcast launched?

If you're a regular listener, have you noticed that the podcast had a break for a few months?

In this first solo episode by Marija Skobe-Pilley, you'll find out more about it!

You'll hear about:

• The new Women in Customer Success Power Up!
• Why Marija started the podcast
• Benefits of podcasting 
• Some awesome episodes to check out
• Why Marija took a sabbatical from Podcast
• What to expect in Season 3

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Why not check out the following?

Follow the WiCS Podcast:

• Subscribe to my Newsletter
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I'm talking to Jennifer Yorke, Chief Customer Officer at Ometria. Canadian-born with a current UK address, Jennifer is sharing her impressive career story and the blessings/challenges of being a mom in tech. She is a prime example of how normalising parenthood from an executive level can have a profound impact on people's careers and well-being.

In this episode, we talk about:

• Impressive fun fact about Jennifer (tune in to find it out!)
• Career journey
• Career lessons
• Skillset and path towards Chief Customer Officer
• Normalising parenting 

Jennifer is such a lovely person to have a natural conversation with just about anything. She shared so many views on her career and even her love story! You will love hearing it!

One of my favourite takeaways from Jennifer is: 'Find people who are willing to fight and be in your corner and champion you when you forget to champion yourself.'

Follow Jennifer.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow:

• Subscribe to my Newsletter
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

If you like this episode, you will also like:

34 - How to Be a Boss of Your Career - Emilia D'Anzica

36 - How to Become an Expert on Yourself - Ronni Gaun

39 - Lessons from the C-Suite - Megan Bowen

45 - How to Practice Emotional Intelligence - Ashna Patel

62 - How to Lead by Example - Revathi Venkatraman

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

How do I choose guests for this podcast? There are so many incredible women out there whom I want to talk to and learn from. Recently I started following a wonderful young lady, Nabeeda Bakali, who keeps on inspiring me with her content and work on personal development. I've become a huge fan of her work and thought, you will love her, too!

It is such a pleasure to introduce you to Nabeeda Bakali!

We talk about:

• passion projects
• personal growth
• focus on your strengths instead of weaknesses
• quitting as a courage
• career tips
• content creation ideas

Follow Nabeeda:

📸 Instagram - https://www.instagram.com/growwithnab...

🤝 LinkedIn -

https://www.linkedin.com/in/nabeedaba

👋🏻 TikTok - growwithnabeeda

YouTube - https://www.youtube.com/watch?v=K_hNPC_9KxY 

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow:

• Subscribe to my Newsletter
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

If you like this episode, you will also like:

34 - How to Be a Boss of Your Career - Emilia D'Anzica

36 - How to Become an Expert on Yourself - Ronni Gaun

46 - How to Find Your Niche in Customer Success - Eli

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, we welcome Hadas Rahamim - Head of Customer Success & Business Operations at Exceed.ai, Genesys

Hadas is sharing her journey from product management to customer success, tips on leading Success organisation in a startup, managing global customers and competing priorities.

We talk about:

• career journey
• how to create 'aha' moments for your customers
• how to manage yourself and say 'no'
• how to focus on what matters
• how to leverage tools to scale Success
• perks of being the first Success person in the startup
• tips for customer interactions
• should you join a startup?
• networking for success

Follow Hadas!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow:

• womenincspodcast.com
• LinkedIn: https://www.linkedin.com/company/womenincspodcast
• https://www.linkedin.com/in/mspilley/
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

If you like this episode, you will also like:

06 - How to Get Your First Customer Success Job - Irit Eizips

08 - Customer Success Happiness - Shanta Bodhan

13 - How to Practice Empathy - Sama Hafeez

17 - How to Lead with Authenticity and Kindness - Kay Mukherjee

34 - How to Be a Boss of Your Career - Emilia D'Anzica

36 - How to Become an Expert on Yourself - Ronni Gaun

37 - Thriving as a Women of Colour in Customer Success - Stacey McPherson

47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore

62 - How to Lead by Example - Revathi Venkatraman

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, we welcome Revathi Venkatraman, Head of Success, APAC at Slack.

Revathi is sharing her inspiring career story, from upbringings in India, a degree in chemical engineering, to resetting the whole career while relocating to New Zealand. She is currently based in Australia, leading customer success teams at Slack for the whole Asia-Pacific Region.

As she moved throughout various roles in her career, she always picked up transferable skills that made her the leader she is today - an empathetic leader who leads by example and is focused on creating an environment for learning and achieving success.

We talk about:

• career journey
• resetting a career  by unlearning yourself
• leading with empathy
• influencing others
• career challenges for women in business
• creating a culture of success

Follow Revathi!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow:

• womenincspodcast.com
• LinkedIn
• Marija's LinkedIn
• Instagram

Join the Women in Customer Success Network!

If you like this episode, you will also like:

06 - How to Get Your First Customer Success Job - Irit Eizips

08 - Customer Success Happiness - Shanta Bodhan

13 - How to Practice Empathy - Sama Hafeez

17 - How to Lead with Authenticity and Kindness - Kay Mukherjee

34 - How to Be a Boss of Your Career - Emilia D'Anzica

36 - How to Become an Expert on Yourself - Ronni Gaun

37 - Thriving as a Women of Colour in Customer Success - Stacey McPherson

47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, we're sharing the conversation with Jan Young, a wonderful customer success enthusiast, very well known within the industry and the wider CS communities. Currently, she's the Senior Customer Success Consultant at The Success League, a board member for Gain Grow Retain and a founding community lead with CS Insider.

We talk about:

✨ The passion for Customer Success

✨ What is consulting and what is customer success

✨ Tips for transitioning to customer success

✨ The correlation between your environment and job satisfaction

✨ The fundamentals of customer success

Listen to the episode on all streaming platforms.

Follow Jan: https://www.linkedin.com/in/jan-young-cx/

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to my Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

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CURATED CONTENT

If you like this episode, you will also like:

73 - Starting out with Digital Customer Success - Kailey Killoran   

42 - The Role of Customer Success Communities - Violaine Yziquel 

45 - How to Practice Emotional Intelligence - Ashna Patel

47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore

53 - How to Manage Diverse Teams in Asia-Pacific Region - Prakhya NS Bhat

55 - Metrics in Customer Success  - Apoorva Sudarshan

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In #episode60, Isabel Ruiz, Customer Education Manager at Insided by Gainsight reveals her ideas of customer education and community-led growth.

We talk about:
✨ career journey
✨ customer communities
✨ customer education
✨ community-led growth
✨ career tips


Connect with Isabel:https://www.linkedin.com/in/isabelruiz-community-manager/
Check out Isabel's podcast CSM Toolbox: https://podcasts.apple.com/gb/podcast/csm-toolbox/id1561618912


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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to my Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

*********

If you like this episode, you will also like:
43 - How to Advocate for Your Team - Laura Lakhwara
44 - Leading Customer Success Teams as a Hockey Captain - Natalia Piaggio51 - How to Productise Customer Success - Anu Dudhat
53 - How to Grow in Your Customer Success Role - Sindy Bruchter-Sharma
55 - Metrics in Customer Success  - Apoorva Sudarshan
56 - How to Step into Customer Success Leadership Role - Morika Georgieva
58 - Importance of Industry Knowledge in Customer Success - Natalie White
59 - How to Get a Seat at a Table for Customer Success - Monica Trivedi

Read the whole episode here: https://www.womenincspodcast.com/community-led-growth/ 

Talk to us! If this episode spoke to you in any way, head over to LinkedIn, write a post and tag Women in Customer Success Podcast and let’s talk! 

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In #episode59, Monica Trivedi, Director of Global Customer Success at Building Engines is revealing her ways of showcasing customers’ wins and the impact Customer Success has on the overall organisation and customers.

Monica gives us an amazing mini master class on:
✨ leadership
✨ how to be an invaluable CSM
✨ how to lead with transparency
✨ how to really create those impacts around you
✨ how to exhibit the impacts of your teams to other departments within the business


Connect with Monica!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to my Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

*********
Curated Content
If you like this episode, you will also like:
43 - How to Advocate for Your Team - Laura Lakhwara
44 - Leading Customer Success Teams as a Hockey Captain - Natalia Piaggio
51 - How to Productise Customer Success - Anu Dudhat
54 - How can Anthropology Guide Your Customer Success Behaviours - Marieke Smits
55 - Metrics in Customer Success  - Apoorva Sudarshan
58 - Importance of Industry Knowledge in Customer Success - Natalie White 

Talk to us! If this episode spoke to you in any way, head over to LinkedIn, write a post and tag Women in Customer Success Podcast and let’s talk! 

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm