Text us your questions and thoughts!

Join us for an engaging chat with Jenni Conner, director of Customer Success for EMEA and APAC at User Testing, as she shares her unique journey from New Mexico to Edinburgh, Scotland, and how she ended up in customer success. Listen in as Jenni reflects on her past experiences, from playing soccer in college to interning at Sandia National Labs and how these have influenced her career path. Hear her talk about her non-linear path to success and how a chance encounter at a coffee shop launched her into the world of tech startups.

The second part of our conversation focuses on Jenni's insights about the role of relationships and personal branding in success. Hear her discuss how building strong relationships, going beyond the tasks at hand, and being open to new opportunities have shaped her career. Jenni underscores the importance of having a strong internal brand and how you show up every day can significantly influence your future career trajectory. 

In the final part of our discussion, Jenni explores how to develop leadership skills through learning. She highlights the value of listening to podcasts and engaging in conversations with top leaders. Jenni also shares advice on how to navigate situations where you may not have all the answers but must display confidence, such as asking for others' perspectives. Plus, she talks about the critical skills of a customer success manager that can be applied in leadership, including communication, executive presence, change management, and data analysis. Tune in to get some invaluable insights and advice from Jenni on succeeding in customer success.

Did You Know:

• Jenni was a soccer player in college 
• Last year, Jenni relocated from New Mexico, Texas 🇺🇸 to Edinburgh, Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿
• She's a cofounder of Lead in Public Newsletter

Episode chapters:

• (0:00:09) - Jenni's Career Journey
• (0:10:35) - Relationships and Personal Branding for Success
• (0:19:46) - Developing Leadership Skills Through Learning
• (0:24:49) - Leadership and Effective Communication Skills

Follow Jenni Conner!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Are you ready to unlock the secrets of effective leadership within customer success? Prepare for a transformative conversation with Rachel Provan, an accomplished customer success leadership coach, who brings her unique experiences from the performing arts to the table. We delve into Rachel's journey navigating leadership roles and the common pitfalls of new or struggling leaders - fear and micromanagement. Rachel generously offers invaluable advice on recognizing these signs and helping others discover solutions within themselves.

We also confront the elephant in the room that plagues many CS leaders - perfectionism. Rachel and I dissect this challenge, discussing the anxiety of criticism, fear of failure, and the illusion of needing to know everything. We share how the pressures of perceived perfection can lead to disastrous mistakes and talk candidly about the toxicity that can pervade workplaces. Rachel's experiences with such environments provide a powerful narrative of how she evolved, becoming more discerning in her career choices.

Our conversation broadens as we analyze the shifts from reactive to proactive customer success strategies. Rachel presents her four-phase framework that emphasizes the crucial role of data, team leadership, and overcoming imposter syndrome. We further delve into the psychological intricacies of leadership, discussing the importance of self-belief and understanding one's truth. We also highlight the significance of continuous learning and taking action rather than just consuming information. Be ready to be inspired as we wrap up discussing the benefits of integrating psychology mindset and strategy in customer success leadership. There's a lot to uncover, so let's get started!

Episode chapters:

• (0:00:00) - Leadership in Customer Success Growth and Development
• (0:13:28) - Perfectionism and Fear Among CS Leaders
• (0:22:44) - Reactive to Proactive Customer Success
• (0:36:32) - Leadership Development and Action
• (0:42:21) - Teaching Psychology Mindset and Strategy

Follow Rachel Provan and Provan Success!

This episode is brought to you by Vitally.io. 

Visit vitally.io/women today to schedule your demo and get y

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

There's something incredibly inspiring about a person who dares to take a leap of faith in their career and land in an industry entirely different from what they initially intended - meet Star Hofer. A small-town girl from Newfoundland, Canada, who dreamt of being a nurse, she's now a tech leader, serving as the Chief Customer Officer and Chief Operating Officer at A.K.A. New Media. 

Star's journey was far from easy. Trading nursing for a tech school in Toronto, she found herself in a class of 3000 students, with only three other women present. But rather than being deterred, Star used this as a fuel to excel. She not only thrived in her studies but also managed to secure a job even before graduation. 

In our candid conversation, Star shares her life-changing decision, how she navigated the tech industry with zero experience, and the unique ways she learned to study that led to her success. This episode is an absolute must-listen for anyone who believes in the power of determination and the beauty of an unconventional path. Tune in to be inspired. 

Did You Know:

• Star grew up in a small town of 800 people in Newfoundland, Canada
• As a teenager, she wanted to be a nurse 
• She joined a Tech school in Toronto (From 3000 students, she was one of four women!)
• Star is an Ultra Runner! 
• Her first criteria for a role is a mission-driven company with the social impact 

Episode chapters:

• 0:09:04 - Learning Math With Hands 
• 0:14:02 - Career Change and Growth 
• 0:18:54 - Prioritizing People in Mission
• 0:24:07 - Coaching for Work-Life Balance 
• 0:29:23 - The Benefits of Exercise for Work
• 0:35:11 - Embrace What You Don't Know 

Follow Star! 

This episode is brought to you by Vitally.io. 

Visit vitally.io/women today to schedule your demo and get your Airpods.

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Join me in this episode as I'm talking to Angelika Marek, Digital Customer Success Manager at Bazaarvoice. We explore her journey from retail and marketing to digital customer success. Listen in as Angelica shares her experience in applying for a customer success role, and how she ended up taking on the challenge of becoming a Digital CSM. Discover the valuable skills she brings to her current role and the many hats she wears in the world of Digital Customer Success.

Together, Angelika and I examine the structure and practical steps for creating digital programs, discussing what digital customer success is and how it differs from traditional customer success. We also touch on the communication channels used in each model and the types of customers supported by each. We share some insights into research conducted by McKinsey regarding self-service expectations and whether digital success is still a niche or becoming mainstream.

Finally, we explore how customer success managers can save time and resources by implementing digital programs, such as new user training webinars and office hours. Learn from Angelica's recommendations on segmenting customers for office hours and leveraging technology and other teams to promote and run these programs. Tune in for valuable insights and advice on maximizing digital customer success programs and strategies for getting started in this exciting space.

Did You Know:

• Angelika grew up in Poland 🇵🇱 and moved to the UK 🇬🇧 for Uni 
• She holds a Marketing degree
• She's a very active member of the global Success Community

Episode chapters:

• (0:00:09) - Angelika's Career Journey
• (0:10:10) - Digital Customer Success Overview 
• (0:23:15) - Digital-Led Programs: Examples & Implementation 
• (0:31:41) - Evolution of Digital Success
• (0:40:41) - Getting Started with Digital Customer Success Strategy

Follow Angelika!

This episode is brought to you by Startdeliver. 

Sign up for the Impact Academy and Impact Day 2023! 

• www.impactdemy.com
• www.startdeliver.com/impact-day-2023

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

This thought-provoking episode is a must-listen for anyone looking to gain inspiration and insight on navigating career transitions and embracing self-reflection. 

I'm speaking with Bethany Ayers, a former COO of Peak and an advisor, coach, and mentor. Bethany recently stepped down from her corporate career without having defined her next steps, and she shared her journey of professional and personal growth with us. Listen in as Bethany talks about her experiences in tech and sales, her motivations for leaving Peak, and her process of self-reflection.

We also explored Bethany's thoughts on embracing mortality and pursuing authentic connections, as she shared the story of a LinkedIn post in which she reflected on her own mortality in light of her father's unexpected death. Bethany emphasized the importance of connecting with people on a soul level and peeling back the facades to get to who she really is. 

Finally, we explored her ideas for creating a lifestyle-based vision and how to find a career that aligns with the life you want to lead. She shared her thoughts on integrating the various aspects of her life and her plans for a women's workshop. 

Episode chapters:

• 0:01:00 - Navigating Career Transitions 
• 0:04:37 - Career Exploration and Growth 
• 0:09:50 - Building Confidence for Career Success 
• 0:16:35 - Taking a Leap of Faith 
• 0:20:58 - A Story Behind a LinkedIn Post 
• 0:27:44 - Starting a Podcast 
• 0:33:31 - Authenticity for Online Presence

One of my favourite learnings from Bethany:

Envision what you would like your life to look like. Where do you live, who are you with? How do you spend your days? How do you make money? What are you remembered for? Build out a rich vision and then start to head in that direction. It doesn't mean that tomorrow you quit your job and move to Tuscany. You can still be reasonable about it but start to explore, start to talk to people, and share your vision with the world, and you'll be amazed at what starts to come back to you. 

Follow Bethany! 

Bethany's LinkedIn post mentioned the episode.

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

I'm thrilled to have Naomi Warden, Director of Customer Enablement at OpenGov, join me on the show as we explore her inspiring journey from growing up in rural Texas to her current position in the tech industry. Naomi's passion for impact and inclusivity shines through, and she shares how her career has been instrumental in creating more opportunities for everyone. From her humble beginnings in customer support to building award-winning customer education programs, you won't want to miss Naomi's story and her insights on creating a career full of impact and opportunity.

Listen in as Naomi discusses the fundamentals of customer enablement and her experience in building such programs for startups, including her work at ClickUp. We dive into the challenges and successes of launching ClickUp's University and the benefits of becoming a certified ClickUp Admin. Naomi also offers valuable advice on creating customer enablement at scale and the importance of thought leadership in the field. 

Lastly, we explore Naomi's leadership approach to establishing an OKR structure and prioritizing tasks in a fast-paced environment, along with her productivity tips for organizing content and understanding roles and responsibilities. We also discuss the importance of one-on-ones and career conversations for building trust and employee retention. This episode is packed with insights and inspiration from Naomi's journey, and it's a must-listen for anyone interested in customer success and creating a positive impact in the tech industry.

In this episode, you'll learn about: 

• Naomi's journey into Tech, from Support to Customer Success and Education
• Where to start when building a customer education program
• Tips for being highly effective and organised in a high-paced environment
• Building customer programs as revenue streams 
• The value of building OKRs with the team
• Leadership tips for leading your 1:1s and career conversations 

Episode chapters:

• (0:00:09) - Naomi's Journey into Tech
• (0:13:28) - Building Customer Enablement for Startups
• (0:22:21) - OKR Structure and Productivity Tips 
• (0:32:08) - Tips for 1:1s and Post-Sale Leadership

Follow Naomi!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Are you ready to elevate your customer success game? 

Join us as we dive into an insightful conversation with Bhumika Arora, a customer success career coach and consultant from Toronto. Bhumika shares her journey into the world of customer success, touching on her globetrotting background and experiences working with businesses of all sizes. Learn valuable lessons from Bhumika's career path and discover how she made the shift into customer success management.

In this episode, Bhumika and I discuss the importance of personal branding in customer success, especially for introverts. She outlines the significance of connecting with people, not just through social media, but also through one-on-one conversations and building strong relationships within an organization. 

We also explore the concept of taking ownership of your career as Bhumika shares valuable strategies for doing so as a Customer Success Manager. You'll hear the advice for a career conversation with your manager, mentors, or coaches and how they can help you achieve your goals. She also stresses the importance of vocalizing what you want in order to be top of mind for your leaders. We discuss the fact that Customer Success Managers come from all walks of life and highlight the need to have conversations about mapping out the career path and bringing your own solutions to the table.

Did you know?

• Bhumika is a Globetrotter that now lives in Toronto
• She brings her diverse experiences to her coaching business
• Bhumika created a CSM role for herself at her first job, straight after her MBA

In this episode, you'll learn about: 

• Owning your career
• Mapping out your career path
• Networking for introverts
• Asking for feedback
• Developing your personal brand

Timestamps:
(0:00:09) - Bhumika's Journey into Customer Success
(0:11:35) - Building Personal Brand in Customer Success
(0:23:26) - Creating Your Own Career Opportunities

Don't miss this chance to learn from a true customer success guru and level up your career in this ever-growing, popular industry!

Find out more about Bhumika and her work:

• Follow Bhumika 
• Check out her work and get in touch for career growth

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Welcome to this week's episode of the Women in Customer Success Podcast, where we dive into the inspiring journey of Karen Carroll, the Head of Customer Success EMEA at Gong.

Karen shares her journey of battling an eating disorder for almost a decade during her school and college years, and how therapy helped her ground herself in stressful situations, develop a thicker skin, and never give up in the ebbs and flows of life. She also discusses the importance of taking the power out of pain and learning from difficult situations to become a compassionate leader.

We learn about Karen's journey toward leadership, which began after working in retail and academia and making a bold move into branding. She also shares how she juggled motherhood and career aspirations and managed to navigate through the challenge with the support of her company.

Karen believes that being able to positively impact business owners and teams with transformational tools like Gong is crucial, and something she is passionate about, especially with the help of brilliant people and diverse teams.

Fun facts about Karen:

• When she was younger she dabbled in writing poetry. 
• She is an introvert by nature, but an extrovert through her commercial training. 
• Her 12-year-old self would not be surprised that she is in the role she is in now, however, her 16-year-old self would be! Listen to find out why. 

In this episode, you'll learn about: 

• (0:00:09) - Taking Power From Pain
• (0:11:13) - Growth Mindset and Empathy
• (0:22:18) - Career and Parenthood Balance
• (0:32:45) - Building a Diverse and High-Performing Team
• (0:37:34) - Building Success Strategies in EMEA

Karen also shares her experience working closely with Wendy Harris, one of her most inspiring female role models. Join me as we learn from Karen's insights and experiences in building a thriving customer success team in EMEA, and gain valuable lessons in leadership, personal growth, and overcoming adversity.

Listen to this week’s episode now to learn more about Karen Carroll's inspiring journey toward leadership and how to build a successful team from scratch in EMEA.

Follow Ka

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I'm talking to Carly Agar, the founder of Carly Agar Training Services, or, the career coach who helps people land customer success jobs.

Carly shares some surprising facts about herself, including how it took her a year and a half to start having a voice on LinkedIn and actually start showing up because she was scared before she started posting and putting her thoughts out. She also discusses what helped her find her voice and how she got over her fear of people judging or not agreeing with her.

Carly talks about how having a message or a mission means that you have thoughts that you want to put out into the world, usually because you want to help someone, and when you hold back and you don't share your message out of fear, you're actually doing a disservice to the audience who you feel you can help. 

As we shift the conversation to Carly's career journey, it is interesting to hear many lessons and great things Carly has done, from creating a new role in a company to starting her own business. 

We discuss steps and strategies for landing a Customer Success job in the current environment. 

Did You Know:

• Initially, it took more than a year for Carly actually to start posting online and put her thoughts out there
• She created a Customer Enablement Manager role for herself in her former company
• Carly is passionate about career development and she is now a proud owner of her own career coaching business! 

In this episode, you'll learn about: 

• Ways to show up online
• Being a content creator
• Carly's career journey: From a CSM to a business owner
• Seek mentors, not managers
• How to stand out in your applications for Customer Success roles 
• Find your unique value
• What hiring managers are really looking for

Timestamps:

• 00:03:19 How to find your online voice and help others
• 00:10:51 Seek mentors, not managers
• 00:13:50 Explore career options.
• 00:25:30 Networking is the #1 step to stand out in job applications
• 00:30:08 How to ask questions in a job interview
• 00:40:56 Carly's focus on career growth. 

Follow Carly! 

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I had the pleasure of speaking with Anita Toth, Chief Churn Crusher, about her incredible journey through various careers and her passion for Customer Success. We discussed the importance of boredom for fostering creativity, the impact of poor customer experiences on businesses, and the significance of understanding customers' feelings and emotions in tackling churn. We also explored the value of conducting customer interviews and learning the language of business metrics to improve customer retention. 

Anita also talks about the fear and responsibility associated with addressing negative feedback and the significance of standardised customer interview questions for continuous improvement. She advises listeners to stay curious about the world around them, never stop asking why, and find ways to make a positive impact on the health and well-being of others.

Anita also provides several resources and tips for personal and professional growth, such as learning new skills, investing in personal growth, and making a positive impact on the health and well-being of others. She also encourages listeners to unplug from devices for a day to foster creativity and deeper conversations with family and friends and to stay curious about the world around them.

Tune in to hear about Anita's diverse career path, her insights on creating positive customer experiences, and how she's helping companies reduce churn and improve customer success.

Fun facts about Anita:

• She lives in Toronto, Canada (in her own words, a very cold place!) 
• Growing up she was very introverted, but now very extroverted, due to becoming self-confident
• When she was 16 years old, computers didn't exist, and she had to take a special course to learn how to type on a keyboard because all she had known was a typewriter. 
• Hairspray from the 80s - the one thing she doesn't miss from her childhood! 

In this episode, you'll learn about: 

• (0:00:09) - Exploring Creative Boredom
• (0:10:24) - The Impact of Poor Customer Experiences
• (0:23:00) - Understanding Customer Feelings to Prevent Churn
• (0:34:10) - Churn With Customer Data
• (0:41:33) - Learning From Customer Experiences

Follow Anita!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://womenincs.co/the-revenue-csm