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In this episode, I'm talking to Mary Poppen, Chief Business and Chief Customer Officer at Involve.ai and author of the book "Goodbye, Churn. Hello, Growth!"

We discussed the qualities of successful leaders, the importance of listening and collaboration, and how to create allies in the boardroom. Mary shares invaluable advice for women in leadership roles and her insights on putting customers at the centre of a business. 

Join me as I explore Mary's experience in the world of customer success and her strategies for fostering customer loyalty and reducing churn.

Fun facts about Mary:

• Mary is an extrovert, who formerly aspired to work with killer whales when she was 16 years old, and enjoys the variety in her workout routine.
• In her own words, she's a mom first, then a wife
• Her interests include wellness coaching and wine tasting

Mary shares advice for those seeking career opportunities, emphasizing the importance of raising your hand and making your interests known. She also encourages women to apply for roles even if they don't have all the experience listed in the job description, citing research that shows men are more likely to apply for roles they think they can do, while women may hold back unless they already have proven experience.

In this episode, you'll learn about: 

• [00:02:49] Wellness and Wine Tasting
• [00:06:27] Pioneering Customer Success 
• [00:08:31] Raising your hand for opportunities
• [00:12:13] Leadership and skill development
• [00:17:18] "Not my job" culture
• [00:23:13] Sales to customer experience handoff
• [00:27:55] Women in Leadership
• [00:30:11] Creating Allies in the Workplace
• [00:34:23] Building customer-centric companies

Mary also shares tips on finding opportunities in your organization, such as raising a hand and expressing interest in new roles or projects. She encourages listeners to go after opportunities even if they don't have all the experience required and to not underestimate their potential contributions. Mary also highlights the importance of personal branding for career growth and finding a supportive tribe of mentors and coaches

Follow Mary!

Get Mary's book Goodbye, Churn, Hello Growth.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm