Text us your questions and thoughts!

Today I talk to Kellie Capote, Chief Customer Officer at Gainsight. Kellie is sharing her career journey - what led her to join Gainsight and progress from an Enterprise CSM to CCO in just over four years and the lessons learned along the way.

We also talk about the challenges of balancing parenting with a high-profile career as a woman in leadership. Of course, Kellie is also sharing some hottest trends in the customer success industry as well.

One of my biggest learnings is Kellie's remark that 'every day you're interviewing for your next role.'

Kellie's career tips: 

• Have early career conversations with leadership
• Define areas of improvement
• Bring a solution-orientated mindset
• Proactively ask for feedback
• Showcase your achievements 

Connect with Kellie!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
34 - How to Be a Boss of Your Career - Emilia D'Anzica
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
46 - How to Find Your Niche in Customer Success - Elisabeth Courland

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today's episode is a real gem! I have the pleasure of talking to Allison Skidmore, Global Head of Customer Success & Renewals at SAP Customer Experience.

Allison is one of the most prominent Global Customer Success leaders, with experience leading global, diverse, and distributed teams for more than a decade. Due to her extensive wealth of knowledge, experience, and wonderful personality, she's also one of the sought-after speakers at customer success events.

This episode is a mini-masterclass on return on relationship - how developing your relationship acumen can propel your expertise, career, and personal development.

Allison is sharing her model for tracking your network - how can you track the relationship and all the touchpoints you have with your colleagues, mentors, coaches, and sponsors and create exponential opportunities for growth?

We explore why now is the right time to take a strategic approach to your network and benefit from a return on relationships (ROR).

Connect with Allison!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
34 - How to Be a Boss of Your Career - Emilia D'Anzica
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
46 - How to Find Your Niche in Customer Success - Elisabeth Courland

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today I'm talking with Elisabeth Courlone, Digital Customer Success Manager, Top 100 CS Strategist, Mentor,  blogger, and Founder of some notable initiatives, such as The Digital CSM and Open Book of Customer Success.

When I think about Digital Customer Success, Elisabeth is the first person that comes to mind. In the last year, she's been creating valuable resources on the topic, she's been a guest on many podcasts, webinars, and events as Customer Success at scale is becoming more prevalent across organizations. 

Elisabeth is an expert in it - Digital CS is her niche, her speciality. And that is exactly what we are talking about today.

In this episode, you'll learn about: 

• How to recognize what is your niche, your speciality
• How to position yourself as an expert
• Strategies for choosing where to invest your time, especially given the explosion of different CS events and resources 
• Elisabeth's career lessons and highlights 

Follow Elisabeth!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
18 - How to Build Your Online Presence on LinkedIn - Diana De Jesus
19 - How to Be a CSM Your Clients will Adore - Katie Sloop
29 - Customer Success Network - Kate Forgione 
30 - Digital Customer Success - Anika Zubair
34 - How to Be a Boss of Your Career - Emilia D'Anzica
35 - Career Lessons for Young Professionals - Karolina Adamus
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today I'm talking to Ashna Patel, Manager of Customer Success at Ascend Cloud. Ashna is such an amazing, passionate leader, extremely active on a global customer success scene. 

She is involved with so many different initiatives, communities, events, that are hard even to keep track of, and not only being involved. But, as you will hear from this conversation, she is just extraordinarily passionate about what she does so it all comes naturally for her. If you heard Ashna talking, you probably picked up that she is an emotional intelligence expert in customer success.
 
In this episode you will hear about Emotional Intelligence:  

• What emotional intelligence really is
• How can you start practising it on a daily basis (starting with regular reflections)
• How can you advocate for it in the workplace

We started the conversation with Ashna's career lessons:

• How to always be one step ahead in your career
• Find your 'why' behind everything you do

Books Ashna is recommending:

• Emotional Intelligence by Daniel Goleman 
• Start With Why by Simon Sinek

 Connect with Ashna!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
17 - How to Lead with Authenticity and kindness - Kay Mukherjee
18 - How to Build Your Online Presence at LinkedIn - Diana de Jesus
34 - How to Be a Boss of Your Career - Emilia D'Anzica
35 - Career Lessons for Young Professionals - Karolina Adamus 
36 - How to Become an Expert in Yourself - Ronni Gaun
39 - Lessons from the C-Suite - Megan Bowen

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today, it's my pleasure talking to Natalia Piaggio, Global Head of Customer Success at ICIS. She started her remarkable career story at a hockey field, as a captain for a semi-professional team (an honourable position). Sport has always been a significant part of her life, and, although not playing semi-professionally at the moment, Natalia is continuously bringing the lessons from sport into the workplace. 

What can you expect from today's episode? 

• Natalia's sports lessons- how can collaboration, giving a chance, and team development be applied in sports and in business? 
• Natalia speaks about simplifying a menu as one of her most important career lessons. 
• Natalia built teams from the ground up - and she is sharing 3 different stories, and different approaches for building and scaling CS teams. 
• We end with the conversation about the defining moments of Natalia's career.

Stay tuned till the end, especially if you are a parent as we try to unlock some recipes for caring about our children. Having a child with special needs has broadened Natalia's horizons and led her to want to give back to the community. She does this by volunteering as a trustee for a children's charity named Down's South London, which has been amazing at maximizing her child's potential through early intervention and multidisciplinary therapy.

If you'd like to know more about this amazing local charity or would like to make a donation, visit http://www.downssouthlondon.org.

Connect with Natalia!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
10 - How to Lead Multi-Cultural Teams - Minna Vaisanen
23 - 2020 for Working Parents - A Journey from Pregnancy to WFH with Kids - Angela Guedes 
33 - How to Return to Work After a Career Break - Tanya Strauss
34 - How to Be a Boss of Your Career - Emilia D'Anzica
35 - Career Lessons for Young Professionals - Karolina Adamus 
40 - Are Your Customers Getting Value? - Charlie Harvey 
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel
43 - How to Advocate for Your Team - Laura Lakhwara

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today I'm talking to Laura Lakhwara, former head of Customer Success at Softbank Robotics. She's been named as a Product Builder of the 2020  Inspiring Fintech Females list for her contributions to technology adoption with the organization.

Laura is sharing the inspiring story that brought her into customer success and her experiences of being the first CS on the grounds and building an organization.

There are a few key learnings that I will remember from our conversation, but my favourite one is Laura's advice that 'No one can ever stop you from career changing'.
 
This episode focuses on:

• International travel as a career eye-opener
• Starting a CS organization- advocating for your team
• Laura's secret creative weapon 

Connect with Laura and check out her Photography!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
10 - How to Lead Multi-Cultural Teams - Minna Vaisanen
21 - The Power of Teaching and Mentoring 
34 - Career Lessons for Young Professionals - Karolina Adamus 
40 - Are Your Customers Getting Value? - Charlie Harvey 
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Who doesn't know about Customer Success Network yet? Started in Europe, this is the ultimate global CS community that you should be part of! We already spoke with Kate in Episode 29 about its beginnings.

In today's episode, we are continuing the conversation with Violaine, the CEO of Customer Success Network, and a Senior Manager of Customer Success at Slack.

With the rise (or explosion) of different CS communities, we talk about:

• Why should you be part of a CS community
• How to make the most of it
• The role of a community for your career-
• The Customer Conference (15th-16th June)
• Vio's career journey and the sigma of motherhood! How can you have it all as a working mum?

Follow Violaine!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
01 - The Customer Success Pioneer - Kellie Lucas
02 - Diversity in Customer Success - Sue Nabeth Moore
04 - Diverse Backgrounds in Customer Success - Shirley Chapman
23 - 2020 for Working Parents: A Journey from Pregnancy to WFH with Kids - Angela Guedes
29 - Customer Success Network - Kate Forgione
36 - How to Become an Expert in Yourself - Ronni Gaun

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In today's episode, I'm talking to Emily Garza - AVP of Customer Success at Fastly, and the Founder of ValueCS with Emily.

We start the episode by exploring how Emily's background in Sales and sales enablement is a great stepping stone for the Customer Success industry. 

In this episode, you'll hear about the following: 

• Brag sheet - what is it and why you should have one!
• Creating Customer Success teams - where to start from and how to set the team up for success?
• Coaching - how to get the most out of your coaching?
• Mentoring - is that the answer to all of your career questions?

Follow Emily!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley brings a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
10 - How to Lead Multi-Cultural Teams - Minna Vaisanen
17 - How to Lead with Authenticity and Kindness - Kay Mukherjee
20 - How to be More Visible While Working Remotely - Jo Massie
38 - Why Customer Onboarding Matters - Donna Weber
39 - Lessons from the C-Suite - Megan Bowen
40 - Are Your Customers Getting Value? - Charlie Harvey

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today I'm talking to Charlie Harvey, a Vice President of International Customer Success at Zappi. As well as being recognized for building and executing an international customer success strategy, Charlie has also been named ChurnZero's 10 Customer Success Leaders to Watch in 2021. Indeed, we kept an eye on her work and it is a pleasure to bring this conversation to you today.

In this episode, you'll hear about:

• Carlie's career journey - how did she make a transition from making physical products to the world of tech and customer success
• What is the best way to communicate the value to the customer
• How do you know the customers are actually receiving the value
• How to address your customers' known needs and the needs they are not even aware they have

Follow Charlie!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
19 - How to be a CSM Your Clients will Adore - Katie Sloop
25 - How to Develop Client Relationship Measurement - Sarah Doughty
28 - How to Work With the Product Successfully - Katrina Coackley
32 - How to Sell as a Customer Success Manager - Kristen Hayer
38 - Why Customer Onboarding Matters - Donna Weber
39 - Lessons from the C-Suite - Megan Bowen

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today, it is a pleasure to share a conversation with Megan Bowen, the Chief Customer Officer at Refine Labs. While Megan is sharing her career story, great successes, and accomplishments, she's also making a point about how the biggest learning and growth come from the hard moments of your career. 

This conversation is raw, vulnerable, and therapeutic. You will hear about Megan's decision to move across the country when she was still a teenager, after realizing it was exactly what a people pleaser should do. Bold move for sure! 

Wherever you are in your career, you may want to hear Megan's lessons:

• Chasing your ambition to reach the destination
• How does it actually feel being in the C-suite
• What to do when you feel lost in your career
• How to help yourself if you are being defined by your work 
• How to set the right career progression mindset

Follow Megan!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
03 - How to Progress Your Customer Success Career - Georgia Harrison
17 - How to Lead with Authenticity and Kindness - Kay Mukherjee
34 - How to Be a Boss of Your Career - Emilia D'Anzica
35 - Career Lessons for Young Professionals - Karolina Adamus
36 - How to Become an Expert on Yourself - Ronni Gaun

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm