Text us your questions and thoughts!

If you are listening to this podcast, there's a big chance you're a woman in the customer success profession or other customer-facing roles, and you are looking to develop your career, leave your professional footprint, and make an impact. Hence, in every episode, we want to provide valuable content to advance your customer relationships, but also, content that will inspire and inform your career choices. 

In today's episode, I am talking to Donna Weber, the customer onboarding expert and the author of Onboarding Matters, a newly published book on transforming your customers into loyal champions. 

We're uncovering some important topics from the book:

• Why onboarding is your most important customer strategy
• What does it mean to orchestrate the customer journey
• Hope is not a strategy - the strategies for transforming your customers into loyal champions
• Donna'scareer story:- how Donna created opportunities for herself to follow her dream career and do what she's passionate about
• This before that - a concept brought by Tara Mohr in her book 'Playing Big' 

If you are listening to this podcast, there's a big chance you're a woman in the customer success profession or other customer-facing roles, and you are looking to develop your career, leave your professional footprint, and make an impact. Hence, in every episode, we want to provide valuable content to advance your customer relationships, but also, content that will inspire and inform your career choices. 

Donna is a remarkable role model with an exciting career journey and we are absolutely thrilled to share her

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In today's episode, I'm talking to Stacey McPherson. She is sharing her lived experience of being a woman of colour in Tech. Stacey is such an inspiring woman with a wealth of business and cultural background and experiences, having lived and worked on three continents (Asia, Europe, USA).

In this episode, we talk about: 

• What does it look like, to be a woman of colour in Customer Success? (If that's you, that makes you 1% of the overall Customer Success community!
• Microaggressions at the workplace - how they happen and what you can do about it
• Unconscious bias
• Inclusive workplace - how do you create an environment where everyone can feel inclusive, contribute towards the common goals and succeed
• Sponsors and allies - Practical tips and tools for becoming changemakers for women of colour in Tech

This episode also provides a challenge for everyone: what is one thing you can do today to help women of colour enter the customer success profession and grow their careers?

Follow Stacey!
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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

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Curated Content

If you like this episode, you will also like:
02 - Diversity in Customer Success - Sue Nabeth Moore
10 - How to Lead Multi-Cultural Teams - Minna Vaisanen 
11 - The Future of Customer Success - Jill Favro Sawatzky
15 - How to Succeed and Thrive as an Expat - Elodie O'Rouke
18 - How to Build Your Online Presence on LinkedIn - Diana de Jesus
21 - The Power of Teaching and Mentoring - Lisiane

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today I'm talking to Ronni Gaun, one of the Top 100 Customer Success strategists in 2020 and a well-known influencer in the customer success industry. Her content is thought-provoking and inspiring, and we're discussing a few epiphanies that Ronni shared with her CS community, which I am sure will be very valuable for you. 

Ronni got furloughed in the mids of the pandemic in 2020 and one of her epiphanies is fueled by her job-seeking experience. We also discuss the stigma of unemployment, vulnerability, and serendipity.

In this episode, you'll hear about:

• Setting your priorities right
• Becoming an expert on yourself
• Finding an ideal employer profile 

One of my favourite learnings from Ronni's story:
'I made a commitment to become an expert in myself. I was trying to consume all of the information about job searching, how you should present yourself on LinkedIn and what your resume should be like, and how you should network. And I tried a lot of those different things. I paid money for a lot of those different things. But I always felt that I was acting differently than I would have been just authentic. I know that word is overused. But one of the very first epiphanies that I write about is my priorities, getting my priorities straight. I didn't ever want to be in that situation again. And so becoming an expert in myself meant understanding my priorities.'

Follow Ronni!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In today's episode, I'm talking to Karolina Adamus, Customer Success Enthusiast and an advocate for Humble leadership. Karolina has been in the customer success industry for a few years already and she is very passionate about helping young customer success enthusiasts secure their first job in the industry.

In this episode, we talk about:

• Karolina's fascinating career journey
• What are the consequences of not saying 'no' when needed? 
• How to know when to ask for help?
• Challenges that young professionals are facing when starting out in the industry
• How to approach the Customer Success job search
• What are the things to be aware of? 
• How to successfully prepare yourself for the role?

Follow Karolina
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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
03 - How to Progress Your Customer Success Career - Georgia Harrison
06 - How to Get Your First Customer Success Job - Irit Eizips
07 - Career Paths in Customer Success - Maranda Dziekonski
09 - How to Identify a Talent - Michal Harel
18 - How to Build Your Online Presence on LinkedIn - Diana de Jesus
24 - How to Narrow the Gender pay Gap During Hiring Process - Kristi Faltorusso
27 - How to Succeed in a Male-Dominated Environment - Effie Mansdort
29 - Customer Success Network - Kate Forgione

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today I'm talking to Emilia D'Anzaca, The Founder and CEO of Growth Molecules and one of the global Top 25 Customer Success Influencers 2021. With all the initiatives she is involved in the global customer success community, Emilia still finds the time for speaking at conferences, being a board member of educational institutions, and coaching other professionals at Catalyst Coaching Corner. 

From all the topics that we could have discussed today, we focused on Emilia's tips for becoming a boss of your own career.

In this episode, you'll learn about:

• Emilia's career story
• Starting her own business after experiencing burnout in the corporate worlds
• What does it mean to be a boss of your career 
• How do you recognise new career opportunities? 
• How do you create a career for yourself? 

Follow Emilia!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________
Curated Content

If you like this episode, you will also like:
03 - How to Progress Your Customer Success Career - Georgia Harrison
06 - How to Get Your First Customer Success Job - Irit Eizips
07 - Career Paths in Customer Success - Maranda Dziekonski
09 - How to Identify a Talent - Michal Harel
20 - How to Be More Visible While Working Remotely - Jo Massie
24 - How to Narrow the Gender Pay Gap During the Hiring Process - Kristi Faltorusso 33 - How to Return to Work After a Career Break - Tanya Strauss

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

This episode features Tanya Strauss, Director of Customer Success Strategy and Operations at ServiceNow. Prior to her current role, Tanya worked at Gainsight, at the forefront of creating customer success as a category, alongside Allison Pickens and Nick Mehta. So, surely we are talking about Tanya's time at Gainsight and the whole experience of working for a company that is creating something truly large - a whole business industry. 

However, Tanya has a unique career story. She developed a successful career in services (consulting) prior to her maternity leave. She returned to the workforce only eight years after. That situation is, obviously, full of opportunities and challenges and Tanya is sharing her experience and lessons learnt.

In this episode, you'll learn about: 

• Challenges of returning to work after a career break, especially for women 
• Where to even start
• What resources to look for
• Are your skills relevant in a fast-paced tech world
• How to recreate the next chapter of your career

Follow Tanya!
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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I am talking to Kristen Hayer, the Founder and CEO of The Success League, a boutique consultancy helping organisations to develop top-performing customer success programs. 

Kristen has years of experience in running sales and customer success teams. Before starting her own business, she held VP positions in Customer Success and decided to leverage her expertise and run her own business. 

In this episode, you'll learn about: 

• Kristen's career story from sales to customer success leadership 
• Leaving the corporate world and starting her own business
• Tips and lessons from the entrepreneurial journey
• Practical tips on selling as a Customer Success Manager: when to sell, how to sell without sounding 'too salesy'

Follow Kristen

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In today's episode, I'm talking to Rupal Nishar - a Customer Success Leader at Conga, a Real Estate Entrepreneur, Churn Crusher and a Mentor. Rupal is dedicated to developing CS strategies and leading global teams, especially in a start-up environment. Her most recent projects are related to her passion for AI and ML research and the implications of data intelligence for Customer Success. 

In this episode, you'll learn about: 

• Rupal's story
• Tips on leadership and career development
• The trend of Artificial Intelligence in Customer Success-
• What data should organisations track
• How can AI leverage Human to Human (H2H) approach in business

Follow Rupal
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today I'm talking to Anika Zubair, VP of Customer Success at inSided. Anika has been in customer success for most of her career, starting as a Customer Success Coach and moving up to leadership positions, leading global Customer Success teams. She is also an active member of the customer success community, leading CSM London Meetup, and speaking at various industry events. She is also a fellow podcaster, hosting the Customer Success Channel.

Anika is sharing her career journey, tips and lessons for overcoming challenges and progressing your career. 

In this episode, you'll hear a mini-masterclass on Digital Customer Success:

• What is Digital Customer Success
• What are the skills required for the role
• Differences between a Digital CSM and a 'regular CSM' 
• When is Digital Customer Success the best approach for your organisation

Follow Anika
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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today I'm talking to Kate Forgione, the founder and CEO of Customer Success Network - a global community for customer success managers run by over 100 volunteers who are hosting events and keep the community active. 

This community is very close to my hear as it helped me get to know the world of Customer Success, connect with some amazing individuals and constantly keep on learning from many valuable events and conversations that are happening within the group. 

In this episode, you'll learn about: 

• The Origins of the Customer Success Network
• Original vision
• How it's organised
• Volunteer opportunities
• Remarkable growth 

Follow Kate
Follow Customer Success Network

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm