Text us your questions and thoughts!

In this episode, I am talking to Katrina Coakley, Director of Customer Success at TalentReef. 

Katrina has extensive experience in leading customer success teams, spinning teams up from the ground and creating strong relationships with the Product organisation to drive a data-driven roadmap and memorable client experiences.

In this episode, you'll learn about:

• Creating exceptional client experiences
• Tips for working well with the Product team
• Spinning up Customer Success teams 
• The Power of Mentoring 
• Challenges of being a woman in tech

Follow Katrina!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I am talking to Effie Mansdorf, Global Head of Customer Success at Illusive Networks. 

As a CS leader, Effie operates in a typically male-dominated cyber security industry, and she leads an all-male CS team.

In this episode, you'll hear about: 

• Building up a Customer Success team in startups
• Tips for succeeding in a male-dominated industry

Follow Effie!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I am talking to Sydney Strader, Head of Customer Success at Catalyst. Sydney is sharing her unique story, what makes her tick and how she found herself in the customer success industry.

In this episode, you'll hear about:

• Sydney's career journey
• Career Lessons 
• Tip on authentic leading 
• How to create your executive presence
• Syd's Recipe - what it means to work and live in harmony with your meaning and purpose, while trusting yourself

Follow Sydney!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I'm talking to Sarah Doughty, Customer Success Champion and Founder of Crescendo Labs. Sarah spent the last two decades leading Customer Success and Professional Services teams and currently she is helping companies with designing processes to capitalise on customer success and deliver great customer experience filled with value.

In this mini-masterclass,  you'll hear about:

• Change management
• Developing client relationship measurement
• Skills for CSMs
• Working well with Sales

Follow Sarah!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today I'm talking to one and only - Kristi Faltorusso. She has been an absolute star in 2020. Kristi is a Vice President of Customer Success at IntelliShift, Customer Success Coach, and she won some prestigious awards in 2020, such as Top 25 Customer Success Influencer and Gainsight GameChanger Product VIP Award.

Kristi has been involved in hundreds of different podcast episodes this year, round tables, webinars, conferences... and the list goes on. She is a very valuable and active member of the global CS community, always making the time to connect with peers, and mentors, and talk about the industry.

Yes...you may be wondering how she does it all? I'm with you on that one! She is sharing some tips on prioritising your time and making sure you spend time on what is important to you.

In this episode, you'll learn about:

• Hiring in Customer Success 
• How to advocate for women during the hiring process
• Compensations and the gender pay gap
• How to find out your market value
• Stats on men vs women hiring for leadership roles
• Tips for succeeding in your Customer Success career

Follow Kristi!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today's episode shows just what 2020 looked like for some families. I am talking to Angela Guedes - Head of Customer Engagement at Typeform and Advocate for Working Parents. 

This conversation is a reflection of the journey Angela went through - she was pregnant, gave birth to her second child, went on maternity leave, and came back to work - just to actually work from home while taking care of the baby. All in the span of a few months. While in lockdown. A memorable year for sure. 

In this episode, you'll hear about: 

• How to prepare to leave work and start maternity leave
• Why go through full onboarding upon return to work
• Feelings of guilt when trying to do it all at the same time and not actually being 100% present for either family or work
• What actually happens in the background for working parents 
• We're advocating for fully flexible working hours for parents

Follow Angela!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today I am talking to Bhavika Kochar - Customer Success innovator at InCustomerSuccess, a community builder for Practical CSM, Chapter lead for Customer Success Network, ambassador for WomenTech Network, and a Customer Success Professional. I'm sure there are more things Bhavika is involved with and she is talking about various initiatives in this conversation. 

In this episode, we talk about: 

• Customer Success
• Embracing opportunities for learning
• How exposure to various initiatives is valuable for personal development

Follow Bhavika!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I am talking to Lisiane Ndong, Customer Success Manager at Searchmetrics and a Digital Marketing Lecturer at Pearson College London. Lisiane is passionate about sharing her marketing expertise with her clients, and her teaching and customer success have lots in common. 

Lisiane is also dedicated to creating social media content that can teach life skills and marketing but also inspires women. 

In this episode, you'll hear about: 

• Our role models (Beyoncé, Michelle Obama, Sheryl Sandberg)
• Personal development journeys
• The books that helped us along the way -
• The power of teaching and mentoring
• Personal development focus for the New Year 

The books we talked about:

• Lean In by Sheryl Sandberg
• Finding Your Element by Ken RobinsonFollow 

Follow Lisiane!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I'm talking to Jo Massie, VP of Customer Success at Slido. She's leading support, success and cx teams for this widely known, ultimate Q&A and polling platform.

As a long-term remote employee, Jo is sharing her experience on managing the team, yourself and your career - remotely.

One of the best tips I got from Jo is - declaring calendar bankruptcy. Maybe this is exactly what you will need for 2021!

Follow Jo!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I am talking to Katie Sloop, a Senior Customer Success Manager at Intelex. 
Katie has a career journey of continuous successes and promotions within Intelex. Her professionalism is unmatched and on various occasions, two different clients have asked when Katie will be made CEO of Intelex. 

She is regularly rocking clients' feedback and her CSAT responses are of the highest record. She is a great colleague and a leader - and she definitely knows how to make clients happy. 

In this episode, you'll learn about the practical tips for becoming an amazing Customer Success Manager: 

• Practising active listening
• The art of taking notes 
• Preparing for successful client engagements

Follow Katie!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm