Text us your questions and thoughts!

I am talking to Diana de Jesus, Customer Success Leader and one of the 100 CS Strategists in 2020. Diana is also a creator of Keep the Customer - a blog dedicated to retaining customers. 

A leader, an influencer and - at least for me - the CS Queen of LinkedIn. Diana has built her online presence and thought leadership during the last year, and today she is sharing her tips and strategies for creating content and building an online audience.

In this episode, you'll hear about:

• Where to start in building your personal brand? 
• What type of content to post? 
• How Often should you post? 
• How to engage with the audience? 
• How to do it all alongside your day job and personal life? 

Diana is encouraging us to give it a go! She says: 'Whatever you have to share is super important. Everybody has their own story. Everybody has different things that they're passionate about, a different perspective on things, and there's space for everyone to say something.'

Follow Diana!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I’m talking to Kay Mukherjee, Area VP of Customer Success and Renewals at Splunk.

Kay is sharing her beautiful stories of leadership and leading with authenticity, trust and kindness. She openly talks about her experience with imposter syndrome and how best to tackle it. I love our conversation and so many 'wow' moments and learnings from Kay’s stories.

My favourite part is Kay sharing her biggest leadership dilemma and her motto of “choose being kind over being right”.

Follow Kay!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I am talking to Claire O'Regan, Director of Customer Success at Juro and a nominee for a Women of Legal Tech award!

Claire started her career at Google as a graduate and then moved to the world of startups - building and scaling customer success teams. She started her current role at Juro in the midst of the pandemic. 

In this episode, you'll learn about:

• How do you get to know your team completely remotely? 
• How do you make sure you cater for your hires over Zoom meetings? 
• How to create a successful remote employee onboarding experience?
• Claire's life at Google
• Developing Customer Success Heroes

Follow Claire!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this episode, I am talking to Elodie O'Rouke, Head of B2B Customer Success at The Financial Times. 

Elodie has such a unique story and in this episode, she shares her journey from having a good career in a home country to leaving her life behind, moving to a new country and building everything from the very beginning. 

In this episode, you'll learn about:

• What does the career journey of an ex-pat look like? 
• What are the successes and challenges? 
• How do you start building your career when you are overqualified, need to brush up on the language and start fresh in a new industry?

Elodie has some amazing tips and insights from her own journey.

My favourite learning is: 'Most of the time your best enemy is yourself, your lack of confidence and not believing enough in yourself.'

Follow Elodie!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In today's episode, I am talking to Daphne Lopes, the Manager of Customer Success at Hubspot. 

Daphne is such a driven lady on a mission, combining her scientific inquisitive mind with the impact of technology upon everyday life. She loves blogging, surfing, hiking, trail running and also - public speaking. 

In this episode, you will hear about

• Daphne's story - from science to customer success
• Career lessons

Daphne's advice for aspiring leaders:

• Get serious about your career - don't let it happen to you
• Don't quit when it gets hard
• Surround yourself with people that want to see you succeed

Follow Daphne!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In this conversation with Samma Hafeez, Senior Director at Insight Partners, we're tackling the topic of empathy in customer success.

Samma is sharing her views on empathy, what it is and what are some practical tools to help you practice empathy with clients. And....Samma is also sharing her career story and tips on navigating bro culture and making yourself invaluable to your team.

One of my favourite learning from the conversation: "Being empathetic is showing up, actively listening, taking notes, asking open-ended questions, giving clients the space to vent in the air, how they feel, and taking it upon yourself to validate and reflect back what they're telling you."

Samma's book recommendation:
Turn the Ship Around by L.David Marquet

Follow Samma!
_______________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In today’s episode, I am talking to Cybele Safadi, Customer Experience Team Lead at Betterment. She is also a coach - helping people connect with themselves, so they may learn how to show up authentically and deliver quality work proudly.

Cybele describes herself as a highly sensitive person and we explored what it means and how it manifests in the workplace.

In this episode, Cybele is teaching us how to develop your authentic online voice and present your personal brand.

One of my favourite learnings from this conversation is: 'Personal Branding can be really purposeful. You can create a voice that is totally you. And the best part of that is, you don't need to sell yourself. You just need to talk about your experiences. You're the expert on yourself. And people who are like-minded, will find you. You don't have to chase anyone. And they will reach out to you and they'll say hey, I want you to work on my team.'

Follow Cybele!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

This is a conversation with Jill Favro Sawatzky - Vice President of Customer Success & Advocacy at Commvault. Jill is an executive with broad experience in driving adoption through customer advocacy, having worked in some of the most world-renowned tech companies, such as IBM, Citrix and currently Commvault.

Interestingly, Jill is sharing her predictions for the future of Customer Success and the required skillset for successful CSMs.

So, this episode is for you if you are interested to hear about:

• AI and the Future of Customer Success Industry
• How to develop skills for the future
• Combating impostor syndrome
• Best time to get an executive coach

Jill is also recommending useful resources to help you develop your career:

• The Customer Success Economy by Nick Mehta & Allison Pickens
• The Confidence Code by Katty Kay

Follow  Jil!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

In today’s episode, I am talking to Minna Vaisanen, a customer success leader with experience in leading international teams and living and working in seven different countries. 

Minna is a passionate customer success leader with the most recent role as VP of Customer Success at Pace Revenue Management. With such a broad experience as an ex-pat, Minna is sharing some invaluable insights into building cross-cultural teams and leading in an international workplace. Of course, we also touched upon Scandinavians as Minna was sharing tips on earning trust, as well as getting familiar to know Middle Eastern concept of time. 

What else can you find in this episode? 

• How to lead multicultural teams 
• How to adopt leadership style in different cultures 
• How to build successful CS teams 
• How to create a learning culture in your team 

Follow Minna!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Today, I’ve had the most enjoyable conversation with Michal Harel, Senior VP of CS @Horizn. Apart from being absolutely cool and awesome, Michal is very passionate about building and managing global teams with high employee retention. 

In this episode, you will learn about: 

• Michal’s career journey (including exciting stories!) 
• Challenges that women face in business 
• How to identify a talent 

Follow Michal!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

• Subscribe to the Newsletter 
• Website
• LinkedIn
• Marija Skobe-Pilley, the Founder and Host
• Instagram: @womenincspodcast

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 

• Website - https://www.womenincs.co/podcast 
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM  - https://womenincs.co/the-revenue-csm