Danny Smith is the CEO of Same Day Auto Repair. With a background in the auto industry that spans over 28 years, Danny's career began in high school, working for Chevrolet and steadily advancing through various roles. Despite his family not being in the industry, Danny's strong work ethic and determination led him to master different aspects of the business, leading to the bold decision to venture into entrepreneurship. Today, as the head of his own shop, Danny navigates the complexities of tax laws, insurance liabilities, and business management.

In this episode…

Can a commitment to creating an extraordinary workplace culture lead to waiting lists of job applicants? Can a workplace philosophy that keeps employees thriving positively impact customer service as well?

According to Danny Smith, prioritizing the well-being of his team directly influences the quality of customer service at Same Day Auto Repair. The ingredients of a top-notch culture include Christmas parties featuring unique themes and substantial bonuses. By creating an environment where employees feel valued and motivated, Danny says it instills a dedication that translates into a superior customer experience.

On this episode of Gain Traction, Danny engages in a dynamic conversation with host Mike Edge. They delve into Danny's rich history in the auto industry and explore his transition from hands-on car repairs to managing a successful business. He discusses the unique philosophy that sets his shop apart, with a focus on customer service, employee well-being, and the pursuit of consistent growth goals.

Here’s a glimpse of what you’ll learn: 

• Danny Smith talks about the evolution of his career, from hands-on car repairs to business management
• The significance Danny places on creating a positive workplace environment and culture
• How work atmosphere can positively affect customer service
• How Christmas parties with substantial bonuses can enhance team performance
• Why Danny works not just for money but for the satisfaction of helping customers
• How the point system at Same Day Auto Repair is intricately tied to employee training and performance bonuses

Resources mentioned in this episode:

• Danny Smith on LinkedIn 
• Same Day Auto Repair
• Mike Edge on LinkedIn
• Tread Partners

Sponsor for this episode...

This episode is brought to you by Tread Partners. 

At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops. 

By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.

We’ve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer’s Auto Care Center bring extreme growth in paid leads, ROI, and searches. 

So, what are you waiting for?

Visit www.treadpartners.com or email [email protected] to learn more.