Dr. Beth Breeze and Dr. Tyrone Freeman discuss how crucial volunteers are to the success of nonprofit organizations, emphasizing the unique importance of volunteers for financial contributions and civic engagement. They recommend that fundraisers engage both staff-driven and supporter-driven volunteers and follow a six-step process for volunteer management that includes matching volunteers to their role, onboarding and training, and thanking and acknowledging them. The speakers also stress the importance of DEI in volunteer recruitment and management and how it should be a part of the entire organization's values, not just a set-aside category.