We will look at the business dynamics of the new grocery and retail customer journey leading Chinese grocery executives and the CCFA. Our special guests include Kevin  Peng, CCFA Secretary-General.  The China Chain Store & Franchise Association (CCFA) is the official representative of retailing & franchise industry in China. Currently, there are more than 1000 enterprise members with over 388,000 outlets, including domestic & foreign-invested retailers, franchisers, suppliers, and relevant organizations.  The T11 Food Market is a smart, omnichannel grocery chain powered by cutting-edge research capabilities. Its business is run entirely through a software solution that integrates front-end sales with back-end production with Derek Du, Founder & CEO of T11 Food Market.

The Museum of the Dog incorporated every best practice

we have seen around the world into one physical place.

It should be studied as a benchmark for success and serves

as blueprint for the future of the store.

Jan Gross, Principal and Studio Director, Gensler said: “The design team

understood the importance of  what the museum represents as an

extension of the AKC. The result is a distinctive design that shares t

he organization’s mission with a new generation of dog lovers

and visitors in a unique and memorable way.”

Discover and experience what’s behind the bricks and mortar of these high-style designer stores and hotels. We visit the most current and innovative stores from SoHo to Shanghai Virtually We will look at design in retail from stores, home décor, stationery, and more.

It used to be that changing your makeup regimen meant sitting at a beauty counter for hours, applying and removing different combinations of foundation, eye shadow, and lipstick until you found just the right one. No longer. All of that has been made obsolete by facial recognition software, hydration meters, SkinIQ, and even more advanced diagnostic capabilities. This tour brings you to the cutting edge of virtual artistry and extreme personalization in the beauty industry.

 Pick up on the pre-event" conversation! A thirty minute live executive briefing on how to drive your business forward and prosper in the stay-at-home economy. One of the key questions for companies is how do you pandemic proof your organizations and prosper in the stay-at-home economy? As we conclude 2020, many organizations have achieved levels of innovation difficult to imagine even six months ago. COVID-19 was the earthquake that delivered a shock wave to the world. In 2021, a tsunami of change will impact organizations unprepared for the stay-at-home economy. Successful organizations need to understand the SHIFT driving consumer behavior in 2021 and beyond.

Best Practices: Serving The New Customer Journey discusses the importance of ensuring customers returning have an enjoyable experience. We will chat with Nino Bergfeld from Salesforce about ways businesses can stay in touch with their contacts and make sure they are ready to return to retail.

Best Retail Practices in Asia for COVID-19 is a comprehensive collection of insights from top retailers such as T11 Supermarkets, Chaoshifa, and Rainbow Department Stores. We also talked with Kevin Peng, head of the largest retail organization in China, and Juanita Neville-Te Rito, the Founder of Retail X.

We talk with Satish Malhotra, Executive Vice President and Chief Retail and Operating Officer. Sephora responded to the pandemic by quickly closing all of its stores on March 17, 2020. It then set to work creating new health and safety protocols based on recommendations from the U.S. Centers for Disease Control and Prevention. Prior to reopening, it made use of its close contact with customers to communicate these guidelines so that the customers could reenter the stores safely.

COVID-19 Retail Innovation Awards will show some of the top performers in the "New Retail World" post COVID-19. See what they are doing to maintain and even build business during challenging times.