本期重点词汇和表达:
1. 客服与服务质量类
responsive(响应迅速的)
respectful(尊重的)
solution-oriented(以解决问题为导向的)
personalized attention(个性化关怀)
refunds or exchanges(退款或换货)
customer service(客户服务)
2. 购物方式与体验类
shopping online(线上购物)
in-store shopping(线下购物)
24/7 access(全天候服务)
wider product range(更广泛的商品选择)
price comparisons(价格比较)
touch or try items(触摸或试用商品)
instant gratification(即时满足感)
face-to-face assistance(面对面帮助)
3. 购物问题与纠纷类
product quality issues(产品质量问题)
damaged or defective items(损坏或有缺陷的商品)
misleading descriptions(误导性描述)
long checkout lines(结账队伍过长)
slow customer service responses(客服响应缓慢)
returns or exchanges(退换货)
hidden fees(隐藏费用)
4. 投诉与反馈类
customer complaints(顾客投诉)
direct feedback(直接反馈)
flaws or issues(缺陷或问题)
design defects(设计缺陷)
performance problems(性能问题)
areas for improvement(改进领域)
production processes(生产流程)
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